Customer Service

Dean Lotridge

Matt and Zack took good care of us. Happy with the purchase. Everyone greeted us with a smile, opened the door for us every time and thanked us for coming in. I was impessed with our visit. Will visit them again.

Candy Swayze

We we pleased with our technician, he took very good care of us, while we were waiting to get out two new tires on, he offered to vacuum our front and back floors even washed our windows.

Beth Smith

Very friendly & efficient. Answered all my questions & I was very impressed with the home service.

Janice Wehr

We worked with Brent and he was very friendly.

Ravinder Kaur

David hanna is best sales man and very helpful I am glad a got david hanna thank u

Paul A

We had a great experience looking for our new vehicle. Richie our representative was very patient and went the extra mile to make sure we had a great experience and found us our new vehicle. His manager George and the entire team made the purchasing process easy. They also explained all the functionality of the vehicle before we were on our way. We love our Traverse and are very glad we went to Shaheen Chevrolet. We recommend them for your car buying experience. Thank you

BEAUTY BAR

Tony and the team was great . Got me in and out on a tire replacement . Very nice people I’ll definitely be back again .

Linda Oversmith

Joe was awesome he made this experience very comfortable.

jayson torres

Highly recommend Jordan Schmaltz at Shaheen Chevrolet! ​My wife and I drove an hour out of our way to buy a used car from Jordan, and he made the entire trip worth it. He is incredibly honest, straightforward, and competitive when it comes to making a deal work. He took the extra time to thoroughly go over every detail of our paperwork, ensuring we were comfortable and informed. ​Jordan made the whole buying process completely seamless from start to finish. If you want a salesperson who is genuinely willing to work with you and respects your time, go see Jordan. We would absolutely do business with him and the Shaheen team again!

ANISA CAUSHI

Had a great experience working with Sean. He was professional, honest, patient, and made the whole car-buying process smooth and stress-free. He answered all our questions and helped us find exactly what we needed. Highly recommend!

John H

Great experience all the way around! Joe was very knowledgeable and thoroughly answered all of my questions. Will definitely come back!

virginia dobias

the staff took very good care of my car and answered my questions promptly and courteously. thanks for a good experience.

Minda

Joe was so friendly and told me what was going on the whole time.

Angie Smith

Doug Matthews was pleasant, patient, fair, and communicated well throughout the process. We love our new Equinox EV!

David Ostrander

I worked with Dave H. He got me hooked up with the truck of my dreams. The staff were all friendly and very professional.

Carol Sheldon

Rich Ockerman was Pleasant and polite and on top of everything for my car.

Renee Goff

Even though renovations were on going in the checkin area, I was greeted immediately on my arrival. Processing was completed quickly.

Sami Weaver-Buechler

My husband and I had a fantastic experience working with Logan. From start to finish, he was incredibly helpful, knowledgeable, and honest. He took the time to answer all of our questions without any pressure and made sure we felt confident in our decision. He genuinely cares about his customers and wants them to have the best experience possible.

Lydia Riggs

Brent Cramm is really good to his customers. He listens to what you want and helps you stay within your budget. He doesn't push or pressure you into anything. He works well with you to get what you're looking for.

Mary Empie

The customer service was prompt and very helpful. My car was inspected, I chose not to have the repairs done at the dealership. The inspection cost close to 400$. My car is not a specialty car, I feel this price is way too high.

Wendi Ooten

Nate, the Assistant Service Manager, and Joe H. in Sales were both very professional and spoke to my daughter and me with kindness and respect. They took the time to explain everything in detail and went above and beyond to make sure we felt informed and comfortable throughout the process. They were also aware that we had not had a positive experience at another local dealership, and they made a strong effort to provide a much better experience. Based on the service and care we received, we will be transferring all of our sales and service business to Shaheen moving forward. Highly recommend!

Cameron Robert

they have a great team of people to help you throughout the entire car buying process! very impressed with how i was treated and heard for any concerns i had along the way. big shoutout to Jordan and Troy for going above and beyond to make sure i was happy and satisfied with my purchase!

Sumira Shah

I recently had my oil changed at Shaheen Cadillac, and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was welcoming, professional, and efficient. They made the entire process smooth and stress-free, which is something I really appreciate when it comes to car maintenance. The service team was knowledgeable and took the time to explain what was being done, along with any recommendations for future care—without being pushy. The waiting area was clean and comfortable, and the service was completed quicker than expected. It’s clear they value both quality work and customer service. I left feeling confident that my vehicle was well taken care of. I would definitely recommend Shaheen Cadillac to anyone looking for reliable and friendly service, and I’ll be returning for future maintenance.

Megan Warfle

Excellent customer service from the whole team from start to finish! Zack was great and helped us out so much.

Andy Birt

Great experience. Excellent sales person. Took time to help us figure out exactly what we wanted.

AMBER GEBHARD

Always receive great service from the top notch advisors, mechanics and shuttle drivers at Shaheen!

Suzi Beard

Not a fan of car places, so amazed at the overall good experience. All friendly, helpful, and walked me through process exceptionally well. They worked with me & considered my wishes. I was comfortable through process & left with a beautiful reliable vehicle. Thankful to all.

Brooke Richards

The process was quick and easy and we could not be happier with our new 2026 Chevy Traverse! Huge thank you to David and Bryson for taking such great care of us and making everything go so smoothly. We truly appreciate all your help!

Brooke Fulmerhouser

I recently bought a vehicle and had an amazing experience. Everyone was professional, helpful, and made the entire process stress-free. I highly recommend Shaheen!

Bethany

Working with Richie was a dream. Easy and honest and fair!!

Les Coxon

Very professional. Left me with a confident feeling.

Tom Barnhill

They did a great job. Got me taken care of and on the road quickly!

Cynthia Vlasic

I am always happy with the service I get at Shaheen

Jack Flintz

I went in to look into leasing a vehicle. Sean Oneil worked with my wife and I to make it happen. I really appreciate Sean Oneil and the Shaheen team being top notch and professional

Mike “LordOfAncients” Ford

John took great care of us and all of the staff were absolutely fantastic. Will definitely be returning for our next vehicle purchase!

Neal Emerick

Iezekiel Simpson was awesome and so helpful! Always a pleasure coming to Shaheen!

Susan Snook

The best experience! Brent and Ryan explained everything thoroughly. Super nice and friendly. Would definitely recommend Shaheen to everyone!

Justin Evans

Had a great experience! John Korrey was Awesome! Will definitely go back!

Christine Tanzini

Nice people. They treated us very well. Kind, welcoming and never made us feel like we were just a sale. I will definitely come back and feel good about buying from these guys.

Jeanette Smith

Excellent experience & customer service. Very happy with this dealerships service.

RITA G WESLEY

I have purchased several vehicles from Shaheen Chevrolet and John Rausch is my sales rep. It's always been an easy no pressure process. My last vehicle purchased was my first since being a widow and the whole team made me feel comfortable and made the process so delightful. I highly recommend.

bwesley020276

I always get the best service at the Quick lube facility. Very professional! I highly recommend!-Brent W

Brianne Draper

Very easy to work with! We enjoy working with Ben Behnke!

Hilda Davis

My appointment was on time, everyone was very courteous. They explained all the work they were doing. It was efficient and quick I’ve always enjoyed getting my cars serviced here.😃

stephanie hartz

Sean Oneil was amazing! He brought the car to me to look at, and then delivered it to me! I appreciate Sean and Shaheen staff for making this happen!

Jena G

Zack Fouts was our sales associate and I couldn't ask for a better car buying experience for my daughter. He found her the perfect vehicle, got us in the right price range, and when I left my car running with the a/c on because my dogs were inside and ran out of gas, he walked around the campus until he found a gas can to fill so I didn't have to call a tow truck. If you're looking for truly kind and personal customer service from people who actually care about the job they're doing, this is the place! And while we worked with Zack primarily, the entire sales department was overwhelmingly kind and courteous.

TPM Thonyproductionmulti-services

Roza , Amazing experience! The service was professional, fast, and high quality. I’m very satisfied and highly recommend this business to anyone.”

Chris Parker

Purchased a 2022 Chevy Blazer from Brent Cram a few days ago. The experience was amazing, I stopped in after an appointment, had no intention of necessarily buying that day, and there were a few points of hesitation on my end, but Brent and the team at Shaheen went above and beyond to get me in a place I felt comfortable with everything. Love my new ride, and I am absolutely thankful for how far they went for me.

Meghan Pricco-Smith

The service tech that helped me was super friendly & did a great job! I truly appreciated him!

Mike Gleason

Doug and Bryson at Shaheen were great. Exceptional customer service when buying my new vehicle.

Jahaziel Garcia

I drove from Illinois to Michigan and I have the best customer experience in a car dealership. Thank you Jordan for your help and attention!!!!!

Kenneth Bielous

I dealt with Jordan Schmaltz and he was a non-pressured easy to talk to very polite very knowledgeable salesman I would nominate them for salesman of the year he was absolutely the easiest guy to work with and probably going to be my future guy for all my needs just an A+ dealership even finance was easy and so was the manager Great people highly recommended.

Lashawn Burns

It was perfect my salesman Zack Fouts did a wonderful job on getting me my 2026 Tahoe Premier. Everyone was respectful and polite, and very helpful.

Ashlin Kirby

I had great experience with Roza Bonner! She would answer any questions I had and was overall an amazing sells person! Would recommend her to anyone!

Chip Pavlat

Had great experience today at shaeen Chevrolet. DAVE HANNA was my rock star for the day! Very happy with my new pickup and the experience with Dave and all the team at shaeens. Easy to work with, friendly, courteous and informative. Would do it all again. Thanks to all and especially Dave hanna.

Miah

I recently did business with Joe, and the whole experience was excellent from start to finish. He was friendly, honest, and really took the time to understand what I was looking for. There was no pressure at any point—just helpful guidance and clear communication.

V W

Roza was awesome to work with! She didn’t pressure me and gave a lot of informative answers when asked any questions I had. She really made my purchase effortless and I will definitely be back to see her for the next one.

Mary Haas

I appreciated the tracking of my service so I could follow along. The staff member I worked with was patient and helpful. The best part was the service receipt shaking me all the items checked on my car. Great work, thanks!

Andy Powers

Shaheen Chevy is great to work with. I have always enjoyed Steve Jackson and Tobbie Lansdell's customer service. They both go the extra mile to make sure me and my family/friends are taken care of! I love my new Chevy Silverado too!

Wilbert Slone

They did a great job on my truck, thanks again

Victor Banda

Richie Schultz was an absolute pleasure to work with. From the moment I stepped into the parking lot he greeted me with a warm welcome. He was personable and knowledgeable. He answered every question I had and made sure he addressed any concerns. I am leaving with total confidence in all the team at Shaheen Chevrolet. Thanks again Richie!

Kevin Huffman

We had a great experience with Joe Haidamous - thank you

Joseph Glotz

We had a great buying experience at Shaheen. John Rausch was great to work with. We drove over from GR and he accommodated my whole family as we shopped for a new family vehicle. He was welcoming to our 3 toddlers and made sure both my wife and I got a good look at the car. Buying is never a simple process but John worked to keep the experience efficient and pleasant. All other employees that we interacted with were courteous and personable. Would recommend!

Jessica Solomon

I needed an oil change, other basic maintenance things and a smaller repair. The process ended up taking a few hours longer than I had anticipated but the people there were kind and helpful and they did end up making things right. I appreciate their professionalism and their willingness to make things right without my even asking.

Albert Mask

Jordan S was amazing! Did not push anything made sure me and my family were comfortable with payments, got all of the incentives for me and pushed for more!

Aria Perkins

Great experience! Joe Haidamous was so kind and helpful when I got my new car!

Bonita

I went to Shaheen to purchase a new 2026 vehicle and I am extremely pleased with the whole process! It was simple and an easy process. Thanks to Troy and Roger for their patience and assistance with working everything out, the communication and the satisfaction. So happy with my new SUV!!

Sandy Napieralski

I was very happy working with Cody Moore to buy my new 2026 Equinox ACTIV. He was very patient with all my questions, very knowledgeable and easy to work with. I love the car! Thank you!

joel rutledge

Thank you for your kindness and support helping us buy not 1 but 2 amazing trustworthy cars definitely a must have opportunity Zack fouts helped us like we were family thanks for your support until next time we hope you stick around

Dominique Andrie

Tobbie took great care of me in buying my first Brand new car! I am so grateful for his guidance in getting me something reliable and that I love. I will reccomend this location and him to friends and others in the future.

Susan Corner

I am very happy with the vehicle and the customer service.

Debbie Miller

A Truly Exceptional Car Leasing Experience If you're looking for a car dealer who genuinely has your best interests at heart, look no further than Tobbie Lansdell and the Shaheen Automobile Group. From start to finish, the entire lease process was seamless and handled with the utmost professionalism. The distinguishing feature of this experience was the exceptional transparency provided—each aspect of the lease was thoroughly clarified, ensuring complete understanding and eliminating any unexpected surprises. Complications developed when my previous dealership refused to respond or cooperate. Tobbie stepped in, took ownership of the situation, and resolved everything without missing a beat. His communication was prompt, his knowledge was impressive, and his willingness to go above and beyond was unlike anything I have ever experienced in a dealership. This level of service exemplifies what doing business the right way looks like. I cannot recommend Tobbie and Shaheen Automotive Group highly enough — an absolute 5-star experience in every sense!

Cristina Castro

I had excellent service with Devan Reed, always polite, knowledgeable and very professional, I would highly recommend Devan. Thank you, it’s always a pleasure seeing you, I feel very comfortable with my purchase.

Ron Kirby

Bought a brand new car sales was not pushy and the whole process was smooth and customer service is very friendly

Shevanna Bowman

Ive always had a great experience with Shaheen. All my questions and concerns are addressed and they keep you posted on findings and progress of their work. Top tier!!

Mario Maya Jr

A wonderful experience Roza Bonner and the team that assisted her are great . They made us feel comfortable from the time we walked in , would definitely purchase another vehicle and recommend Roza and Shaheen.

Anthony Fields

Great service. Very helpful advisor (Adam)and courteous.

Christopher Levendoski

Adam is the best. He is always looking out for you and he is very through. Can’t say enough. Thank you so much

Darrin Fogg

Dealt w/ the Collision Center. Service writer Rebecca was awesome to work with. Communication was fantastic and the tech(s) who did the work were not only fast but everything looks like there was never a problem. I can't recommend the Shaheen Collision Center enough. Thank you!

Tim Goff

Rob Beckwith set me up with my first lease of a new car. Perfect fit, great vehicle. Very satisfied customer here!

Michael Djavid

I would like to leave a review for Adam Ebrite in the service department. He is very polite, honest, and friendly. His professionalism made me feel welcome, comfortable, and truly valued, like I was at home and part of the family. Adam is excellent at explaining everything clearly and communicating in a timely manner throughout the process. I am very satisfied with him and his service. I picked up my car with the new engine, and it has never driven as well as it does today. I truly appreciate you, sir, and wish you all the best. Thank you very much.

Patricia Balassone

They were very courteous and informative.

dana feldpausch

If you ever call for sales and are lucky enough to speak with Brooke…you will be wowed with the customer service!!! Great job Shaheen on having a wonderful employee like Brooke that truly cares about their customer..

Mayson Alldaffer

Had an amazing experience here! Joe H. Helped me through the entire process and the entire staff stayed over extra time to make sure I was on the road that same day for work with a new car! Much appreciation Chevy ❤️

brian h

I’ve always had a great experience at Shaheen. Ashley is super helpful and makes sure all of your questions are answered. I highly recommend this dealership when shopping online.

Cyrus Brandenburg

I am very happy with my recent 2026 Silverado purchase from Shaheen! I visited a few different dealers to explore options and Shaheen stood out with the best service, the best deal, and the best fit truck for my needs. It’s nice to know there are dealers out there who have the customers best interests in mind and the patience to let them make their own decision without being too pushy. John Rausch and team were very helpful and informative from start to finish. They were also very efficient with the paperwork which made the buying process so easy and stress free. Shaheen’s excellent customer service, communication, and attention to detail is much appreciated! I will now be a repeat customer and would highly recommend them to anyone on the market for a new ride!

Kyle Ellis

Devan Reed was awesome, I was struggling on getting approved for a car and he did everything he could possible to get me approved. Great experience I would definitely come back again.

Bonney LaVigne

I found that everyone I had contact with was polite and respectful in helping me with my car concerns. I will be back when I have concerns again.

Crystal

Best car-buying experience I’ve had yet. Wonderful service, fair pricing, and absolutely no BS. The entire staff was friendly, knowledgeable, and truly customer-focused from start to finish. A huge thank you to Jordan for going above and beyond—and for being so welcoming to my puppy, too. That meant more than you know. I’ll definitely be back!

Julia Shuldin

I had a great experience working with Joe Haidamous at the Shaheen Megalot in Lansing, Michigan. Joe gave me an excellent deal on a 2020 VW Jetta and made the entire process smooth and stress-free. He was professional, efficient, and genuinely nice to work with. I financed the car, and everything was handled quickly and easily. I was able to complete the purchase and drive the car home the same day, which I really appreciated. The car is exactly what I was looking for—very clean, in great shape, and has all the features I wanted. I highly recommend Joe Haidamous and the Shaheen Megalot dealership to anyone looking for a positive car-buying experience.

Zachery Potter

We loved Phil! He helped us find everything that we needed and wasn’t pushy. We appreciated his hospitality and kindness throughout the process, trying to find us the best deal.

Kristin Rundel

From the moment I arrived to the moment I walked out I felt cared about like my car and safety were a priority. I appreciate the thorough and expedient job the team gave me. Thank you for taking a rough day that included a broken down vehicle and making it a positive outcome/experience! I would definitely recommend family and friends to come to this dealership and will return in the future with my business.

Kevin Bumford

Shaheen Chevrolet the NICE people! Great Customer Service and Sales.Thank you Richie "Rich" Schultz.You're a Rockstar!!!! A+

Tala Keast

Rob was absolutely amazing and so helpful! He made sure we were comfortable as well as happy with everything! We will definitely return to him in the future!

Tala Keast

Rob was absolutely amazing and so helpful! He made sure we were comfortable as well as happy with everything! We will definitely return to him in the future!

Marylou Emelander

Everyone I worked with at Shaheen's was awesome, but sales rep Aaron Carter was phenominal. He took time to walk me through paperwork, was patient with my wanting to double check things I wasn't sure about, looked up, and got back to me, on questions he couldn't answer off the top of his head. Purchading my used Equinox from him was the best car buying ecperience I've ever had!

bethel trew

Miscommunication between sales and service. Miscommunication between service rep and service manager. I did not feel valued as a customer.

Debra Lerma

They are great they make sure they get the best deal. Everyone is very friendly Love working with Derrick.

Robert Biggs

We had an excellent experience at Shaheen Chevrolet. We thoroughly enjoyed working with Doug Matthews. He was extremely friendly, helpful, and knowledgeable, making our entire buying process quick and simple. We really appreciate the attention he gave us regarding every detail during our process of purchasing our new Blazer. We will highly recommend Shaheen and Doug to anyone we know looking for a new vehicle!

박찬호

This place was fantastic! It provided a great experience for me, as it was my first time buying a used car in the US. In particular, Jordan Schmaltz, who assisted me, was an excellent and very friendly employee. His bright smile and kindness made my experience at Shaheen even better. Thank you for the great deal! :)

Nathan Olson

I just bought a brand new 2026 Equinox and from start to the end of the deal everyone who helped me was amazing I will recommend anyone I know to them

Darcy Doerr

Everything about this experience to the work they did was/is top quality. They took the time to speak with me without rushing and were both realistic and genuine. Thank you. I appreciate you all!

Jay Tee

Great customer service from Jason! Jason was awesome and kept me updated! Highly recommend this location for any service needs! Thank you so much

Amanda

My experience at Shaheen was genuinely delightful. From the moment I walked in, everyone made eye contact and smiled, creating a sincere and pleasant atmosphere. Even those I wasn't directly working with contributed to the friendly environment. The waiting room was cozy and spacious. And the receptionists were both very kind. I had the pleasure of working with Rob Lucas and David Medoza, both of whom were warm and professional. They truly knew their stuff, keeping things simple and easy to understand, which made me feel confident and well-informed throughout the sale. The entire process was smooth and efficient, meeting all my needs without any delays. Rob was personable and great to work with, going above and beyond to ensure I was satisfied. I am appreciative of the customer service and super duper happy about my new purchase!

Kathleen Hoskins

We cannot say enough great things about our salesman Doug Matthews!! He went above and beyond on all our wants and needs in our vehicle purchase. Doug is the definition of fantastic customer service!! We will definitely refer our friends and family to Doug and Shaheen Chevrolet!!

Ally Kerkstra

Logan Willbanks was absolutely incredible from start to finish. He made the entire car-buying process easy, stress-free, and honestly as positive as it could be given the circumstances. This was an especially difficult experience for me because I was trading in my late mother’s car shortly after her passing, and Logan was incredibly understanding, compassionate, and kind throughout the entire process. He was knowledgeable, patient, transparent, and never once made me feel rushed or pressured. He genuinely cared about making sure I felt comfortable and supported every step of the way. I would buy a car from Logan a million times over, and he is truly a huge asset to Shaheen Chevrolet. I will recommend him to anyone and everyone without hesitation.

Chad Matthews

Doug Matthews was great. He was very knowledgeable and courteous. He worked very hard to find the vehicle that fit my needs and I couldn’t be happier.

Kristen Mcgraw

Can’t express my gratitude enough to Doug Matthew’s! Thank you so much for your patience’s kindness and support in getting me into a reliable car in such short notice when my other car kicked the bucket!! Will always recommend Doug at Shaheen Chevrolet in Lansing! Thank you to everyone there!

Venus Kumar

Ben came highly recommended and he did not disappoint! He found me the truck I wanted and let me take it for a 24 hour test drive! He was not pushy and helped me make an informed decision. I will definitely buy from Shaheen again!

John Menard

Came in to buy an older truck and had a great experience my contact person there was Roger super nice very knowledgeable we took the truck out for a test drive I was a little concerned about rust underneath it he said we'll go throw it on the hoist and take a look I mean who does that you don't get that from them little mom and pop sideshows these dealerships really are great picked up the truck today gassed up washed tires aired up and a little box of candies great service would recommend them everyday five stars.

Kristal Thomas

They were very eager to go after the car I wanted at another dealership. Sean was super responsive and professional.

Teri' Pete

Top notch customer service and I am beyond pleased with the vehicle I'm leasing. Special thanks to Troy Andrews, Zach Fouts and Ryan Joy!

Connie s

Friendly not pushy and overbearing they met me half way. Very good experience.

Yeasia Todd

I was treated very poorly after asking if I could use my grandmothers coupon. Which , they could’ve said no I still had the money but then I was treated as if I was about to run off or something. I was asked to get out my car and pay. I’ve never had to do that and the lady never closed my hood until it was time to pull out. Idk what that was about but I didn’t appreciate that. I will not be back for anything.

Lucy Mo

Derrick Kopulos made our experience at Shaheen Cadillac very memorable. He was friendly and went out of his way to ensure all our needs were met. I would recommend you seek him out the next time you purchase a car!

Rick Schlaack

Brent Cram was absolutely amazing in helping us buy a used Chevy Equinox at Shaheen! He was friendly, patient, and made a complicated paperwork process wonderfully easy. Me and my wife needed a vehicle ASAP, and we were very satisfied (and relieved!) with our purchase. If you're ever in the market for a used car, go to Shaheen and ask for Brent!

Adam Cleveland

They are great people.Help me get my car in a couple days. The best customer service ever. I experience I will definitely be getting my next vehicle here. Thank you so much

Dennis Kane

I just purchased a used car from Shaheen. The entire process was great. All the people I dealt with were pleasant and helpful. From Brooke the internet rep, Brent Cram my sales associate, the finance guy, and the sales manager Troy Andrews. They took care of everything and made me very comfortable knowing I made a good choice. I was treated with importance.

Harry Gaskin

John Rausch helped my girlfriend. Was very professional and friendly and fast. The finance manager Dave was great too. Had great experience there. I may consider getting a car at Shaheen based on their service.

Biker Beard

Sean and Jeff were great to work with. Great service and compassion towards our needs. Thank you!

Leon Thompson

Mike was very professional and courteous.

Melody Clough

I had a great experience with the most amazing salesman. Others there were also friendly.

Joni Yaqou

Rob Beckwith was very easy to work with and very helpful! I will recommend him to everyone !

Jordan

Roger is my hero. Great service and attention to detail. A+ experience.

Kalina D

Jordan was very friendly and listened to my needs. I will totally refer him.

Kristy Hagerty

I had an exceptional experience at Shaheen Chevrolet, thanks to Doug Matthews. From the moment I arrived, Doug made the entire process smooth, stress-free, and genuinely enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer every question and make sure I understood all my options and my touch screen. Doug never pressured me—he listened to what I needed, was upfront and honest about pricing, and helped me find the perfect Equinox. The whole team at Shaheen was professional and efficient, and the financing process was quick and completely transparent. My vehicle was spotless, and they even filled it with a full tank of gas, which was a very nice touch. I also got a free oil change for my next visit. I left feeling confident in my purchase and truly appreciated as a customer. I highly recommend Shaheen Chevrolet and especially Doug Matthews to anyone looking for a trustworthy, straightforward, and top-notch car-buying experience. I’ll definitely be returning for my next vehicle!

Taryn Wegenke

Rob Lucas was prompt with his response when I initially reached out, he was very professional throughout the entire process, and he made sure to ask questions and really listen to me so that he could help me find a vehicle that fit my wants and needs.

Carmen Plunkett

Excellent customer service from Dave Hanna. He made us laugh and comfortable purchasing a truck. No pressure, just great assistance. Highly recommended

Kimberly Day

Aaron was very helpful and honest with the choices of what to do with approaching the end of me lease. I would definitely recommend him to everyone, very polite.

Ellie Stohne

Logan was great to work with and got my husband and I into our new car. We’ve worked with dealerships before and they tend to come across as pushy and overbearing, but we didn’t get that feeling from Shaheen. Everyone there seemed really kind. We are happy with our experience and our new car.

Layla Orler

Just bought my first car from Shaheen of Lansing and it is safe to say I will be going there for all car enquirers!!! Troy and Jordan were great helps!! Jordan made the experience friendly and very understanding and stress free and Troy understood Exzactly what we were looking for without the pressure of buy ups and sales tactics.

Lani

I was referred to Devan by my boss after I had an unpleasant experience with a different local dealership. Devan was very bubbly and kind. He didn’t make me feel like I was being an inconvenience and was very patient with me as far as what I was looking for. Very pleasant to work with. I’ll be going back to him for my future vehicle purchases. Thank you Devan!!!!

Nikki Stackable

Bought a new Equinox yesterday with Rob W. Excellent customer service. He made the process easy and fun! Thanks Shaheen and Rob.

K Pixley

Great service!! Awesome employees!! Would highly recommend Shaheen Chevrolet!

Mike H

Rob did a great job helping us find a replacement car after an accident. He was professional and easy to work with. The whole team at Shaheen did an awesome job!

Kim Ladisky

Spence made this sale go smoothly He worked his tail off for us !! Your hard work will not go unnoticed ! We will be back! Thanks Again for putting up with us lol!

Evelyn Grinnell

I have purchased many vehicles from Shaheen Chevrolet and have always been satisfied with my vehicle and their overall customer service. Richie Schultz helped us this time and was knowledgeable and patient with us deciding with vehicle was the best for us.

Stacy Hightower

Spence was absolutely AMAZING during this whole process. I understood everything he was explaining to me about the process of getting a new truck. Spence NEVER made me feel like I was being pressured into something that I didn’t want. Spence listened to everything I was wanting and needing in my new truck. The whole overall experience from when I walked in the door 3 weeks ago until today was a AMAZING. I’m giving Spence 10,000 stars.

Oliver Westervelt

Went to a few places before arriving here and either didn’t like the vehicles they had to offer or got weird vibes from the salesman. Eric P was a real G, I told him everything I was looking for in a truck and he pointed me right towards my Silverado. I never thought I’d enjoy a truck buying experience so much, I cannot recommend him enough.

Staci Border

The entire team goes above and beyond to help you, whether you are buying or need service. The Oil Change service is the absolute best!

Nikkole Nathan

Jake Haner was the perfect salesman . We have been to other dealerships who didn't take the time with us and pushed us to buy. Not Jake. Definitely go see Jake.

Sonia Fuentes

Great customer service. Cam communicated with me about what needed to be done on my car, fully explaining the repairs needed in a way I could understand. Got the car back quickly. Thanks!

miriam taleb

Shaheen Chevrolet is by far the best dealership I have come across. I am from the metro Detroit area and my family and I have a dealership we always go to when we need to get a new car/services. I recently moved out to the East Lansing Area and the charging port on my EV Blazer broke. Unfortunately since I couldn’t charge my car I couldn’t go to my regular dealership. I ended up getting referred to shaheen and I am VERY happy I chose to come here. Cameron (Cam) and Jimmy, were so wonderful and kind. From now on when I need a new car or services I plan to come over here! They helped me move all my items out of the loaner vehicle into my vehicle and even charged my car for me fully. I am very appreciative of their kindness and support. DEFINITELY COME HERE!

Brady Schlossberg

I recently worked with Rob Beckwith when purchasing my new Colorado, and the experience was excellent. Rob was knowledgeable, professional, and easy to work with throughout the process. He answered my questions clearly, and never pressured me into a decision. His approach was straightforward and customer-focused, which made the whole buying experience smooth and stress-free. I would highly recommend Rob to anyone considering a new vehicle.

Mary Booth

Devan was very helpful and very kind. He set up an appointment for me to explain the features and how to use them. Excellent service

Jasmine

When I got out of my car, I was immediately greeted by Erick Pardo, which made me feel welcomed right away. He was extremely kind, professional, and never once rushed me through the process of finding the perfect car. Erick took his time to listen to what I was looking for and even gave me helpful advice based on the features I wanted. He was very informative, explaining every detail about the car I ended up choosing in a clear and understanding way. What really stood out was how patient and genuine he was and how he truly cared about making sure I was comfortable and confident in my decision, rather than just trying to make a sale. The entire experience felt stress-free, and I left feeling like I made the right choice thanks to his guidance. Erick went above and beyond, and I would highly recommend him to anyone looking for a new car.

Danielle O'Berry

Shaheen is great all around. From working with Lenny Enzo to get the right vehicle for me to checking on how my new vehicle is to getting oil changes. Quick and without pushing for additional services! Great customer service!!!

Ricardo Gutierrez

Okay, here's a review you can use: "I recently purchased a car from Shaheen, and I couldn't be happier with the experience. From the moment I walked in, I felt welcomed and at ease. Erick Pardo was incredibly helpful, patient, and knowledgeable. He took the time to understand my needs and preferences, and he didn't pressure me at all. The entire process was smooth and stress-free, and I drove away with a wonderful car that I absolutely love. I highly recommend Erick Pardo to anyone looking for a great car-buying experience!"

Joshua Hakes

This is the second vehicle I have purchased through Shaheen. My salesperson Isaiah Mares, was incredible. He made sure that all of our questions were answered regarding our vehicle. Not once did I fell that awkward used car salesman stereotype that people encounter. Nor did I feel pressured at all to buy a vehicle. He let us move at our pace, and was amazing on following up with phone calls. He made sure that we were completely comfortable when we made our purchase.

Sarah Sanford

We had a fantastic experience with Shaheen Chevrolet, hands down. Our salesman was Rob Beckwith and he went above and beyond to help make the transition of purchasing a new car go as smooth as possible. We absolutely LOVE our new car and still have more to learn. Thank you so much for taking good care of us and your customer service was amazing.

Suzanne Anderson

Had problems with my car, Marty, Tobbie, Shaheen and Jason (I believe his name is from GM) helped me out incredibly. This work as a team helped solve my issue and it didn’t cost so much. Praise God!! What a great group of Shaheen employees. Looking out for their customers. They deserve a bonus for sure!!

Cody Grider

Exceptional service and customer care. Facility is clean and organized and the staff is always diligent, quick, and professional. Please see this team for your service needs. I will be back every time

Michelle Phillips

My experience was exceptional! Lenny was great. The financing people were as well. We will be back for our next vehicle!

Brad Houghtaling

Best experience buying a car. Jordan schmaltz is the friendliest and most caring salesman ever. Thank you Shaheen and Jordan for the amazing experience!

Nakiila Guyton

Cameron was great with communication and patience. They did a great job on my vehicle. Will definitely recommend their services.

LONE WOLF

John Korrey at Shaheen Chevrolet is someone you would invite to your family BBQ. That's what I kept thinking, as he went above and beyond to ensure I could drive my new car home. He and the team worked late to make sure every detail was covered. I left the house that day hoping I would find the car I'd been looking for, and I returned home that evening in the car I wanted. We have some brisket and taters with your name on it!

Marcus Blankenship

I recently purchased a truck from Shaheen Chevrolet, and I couldn’t be happier with the experience! From start to finish, Isaiah Mares went above and beyond to make sure everything went smoothly. He was knowledgeable, friendly, and truly listened to what I wanted in a truck. There was never any pressure—just honest answers and helpful guidance. The entire team at Shaheen Chevrolet made the process quick, easy, and stress-free. I drove away in a truck that I absolutely love and at a price I feel great about. If you’re in the market for a vehicle, I highly recommend stopping by and asking for Isaiah Mares. You’ll be treated right and leave as happy as I did!

Landon Clark

Had a great experience with Logan. Took excellent care of me and got me in and out with a new wonderful Truck. Great customer service and just a great dealership.

Elleonna Smith

I had an amazing experience with Jordan Schmaltz! He’s knowledgeable, always had the right answers to my questions, and made the whole process stress-free. Trustworthy and professional:) I highly recommend him!

Jenee Wilson

Shaheen did a great job. I had issues with a prior vehicle a few years back but the owner made sure I was taken care of and happy. This time, no issues, the vehicle was spotless, the salesperson, Lenny was overly accomodating to a wonderful extent and the vehicle is amazing!

D

Worked with Troy, Jake, and Ryan today on my third lease, an exceptional experience, extremely professional, each and everyone of them! I was taken care of the moment. I walked in that door until I left in my new 2025 Trax, Each of them made the process so easy I was in and out, everything was explained to me, I would definitely recommend Shaheen Chevrolet!! Thank you SO MUCH!! Debbie

Work CMHA Sheehan

Doug Matthews and the whole Shaheen team did a great job getting us the car we wanted at a great price. Excellent customer service; making sure we were comfortable with the vehicle. They made car buying a real pleasure.

Vernon Kern

We were very pleased with our experience at Shaheen. We bought a 2025 Tahoe and most of the process was done via phone and text messaging. Carl Spencer could not have been more helpful and efficient! Everyone at that dealership was so friendly and “Spence” went above and beyond to ensure our transaction was completed hassle free. Thank you Shaheen Chevrolet!

Jordynn T

Rob B. was an awesome help and assisted in making my process buying a car so smooth and not stressful! He answered all questions and worked with my timeline.

Janice Gearhart

I heard another actuator making noise in my old car and decided that I was not going to put any more money into her so I looked on line at Shaheen Chevrolet's website and found my new beauty. I scheduled an appointment for a test drive and fell in love. From the start to the finish of purchasing this beautiful used Equinox, sales manager Alex Pierre and my sales associate Brent Cram could not have been more personable and helpful through the process. Brent answered all of my questions the day I bought the SUV and the day after when a couple more questions came up. I love, love, love, my new to me SUV and have nothing but good things to say about Shaheen Chevrolet as a whole! Go there buy a new or used car, you will not be sorry!

Laura Noren

Jake Haner was a great salesperson! He was attentive to our needs and really was there for us, every step of the way, when we bought our new car. The entire process went very smoothly and efficiently, and the turnaround time from my first walking into the dealership to the moment I drove my new car off the lot, was only about 72 hours--and that's with a Sunday figured in! We will definitely look to Shaheen--and Jake--for our future car-buying needs.

Bailey Ziolkowski

Doug and Shane made my leasing experience a positive one. Doug listened to my wants, needs, and dislikes; and asked lots of questions to ensure we were on the same page. Doug and Shane both went above and beyond to make sure I got what I wanted while staying under budget. Overall, a great experience and I am happy with my new Trax!

Vance Klont

I had a very pleasant experience with Doug as my salesman at Shaheen. He was very patient and gave me lots of options and recommendations. He was also very honest about the cars as well, and I was able to find a 2023 Malibu that I have been thrilled with. I would definitely go back to Doug again if I needed to, and refer all of my family and friends to him as well.

Allisha Miller ZiisKwe

Zack is awesome, a great sales agent! He patiently assisted me as I looked at multiple cars. He was prompt and knowledgeable about each vehicle as he thoroughly answered any questions that I had.

Pink Bubbles

Bought a beautiful new Chevy Trax and had the best experience ever! Sam and Sierra are amazing - made the process so smooth! I highly recommend! Plus I love my new car- thank you, Shaheen!

Crystal Florence

Brent was amazing. He went the extra mile to ensure that we found the vehicle I was looking for. All around nice guy, great experience and no pressure to buy. Let me take my time and make my decision when I was ready!! He was open and honest about everything with every vehicle I looked at. Would recommend to anyone.

Dale & Debbie Dennis

We recently purchased a previously owned truck from Shaheen Chevrolet. We could not have had a better experience. Everyone who helped us was friendly and professional. They did a fabulous job of detailing the truck to bring it back to near new condition. We will be visiting them again when we have need to replace one of our vehicles.

Candice Thorp

I traveled almost 2 hrs to purchase my new car from Reuben Martinez. The extra time and effort made this experience so stress Free and Fun. I couldn’t be more excited to show off my new Traverse!!! Thank you so much!!

vanessa cloyd

I had a great experience from start to finish. I like that Cody listened to what I wanted and did sell me hopes and dreams. Great to talk to in between endless waiting plus my daughter got the smell good popcorn according to her. I’m very please with my new 2025 Black Equinox and if I had to do it all over again I would definitely with Cody of course =).

mike desnoyer

John “” Jake” was a excellent salesman man and Ryan in the office did a great job as well they both were more than just looking for a sale I was treated like a person not a number

Lynn Johnson

Rob Lucas was great! He found me the exact 2025 Trailblazer RS that I wanted. He was courteous, professional and helpful from start to finish. I could not be happier! I highly recommend Shaheen Chevrolet and I believe Rob Lucas is the cream of the crop.