ldwalton75
I recently purchased a brand-new Chevrolet Traverse Z71 from Shaheen Chevrolet. Unfortunately, my initial experience was less than ideal, as I felt ignored by the sales staff during my first visit. When I returned to take possession of the vehicle, I noticed a scratch on the front bumper that had not been there during my test drive the previous day. Jeff, a sales manager, incorrectly stated that the scratch came from the manufacturer. That said, Taegan Hoffman was the saving grace of the entire experience. His professionalism, transparency, and genuine dedication to customer service were outstanding. Taegan made me feel valued and supported throughout the process. Moving forward, I hope Shaheen Chevrolet takes steps to ensure that all staff are trained to respect every customer who walks through the door—regardless of appearance or assumptions. Every customer should feel welcomed, not judged, and as though they are the only customer in the showroom. Creating a consistently inclusive and attentive experience will only strengthen Shaheen’s reputation and customer relationships. If you're in the market for a new vehicle from Shaheen, I highly recommend working with Taegan—he truly goes above and beyond.
Response from owner
April 21, 2025
Other reviews
Angela Cena
John was great to work with- Honest, not pushy, and made the process so simple! Would absolutely recommend working with John for the purchase of your next vehicle.
Miranda Stacy
We drove over 6 hours from Kentucky to Michigan to purchase a car from Christopher Pauline at Shaheen Chevrolet. He was upfront, honest and great to work with! There was no pressure and he made the process easy! He went out of his way to make sure we were happy and taken of! Ryan made sure the paperwork was a breeze and was a blast to chat with! Everyone in the facility was a pleasure to deal with! I would make the trip again!
Heather Troxclair
Joe Haidamous is awesome, he was very helpful from start to finish. We had experienced an issue with the lending and Joe was extremely helpful and patient in helping us get everything taken care of. We purchased the car from New Orleans and he made the process easier than if we were there. Joe was always in communication throughout the process and kept us informed every step of the way. The trax is perfect, and we are so thankful to have joe as our salesman. I’d recommend Shaheen and Joe to anyone looking to buy a car from any state. He can handle anything. Thanks, Joe!!!
Rachel Gruhn
Bought my third vehicle here this week. John Rausch is always a pleasure to work with. Had a couple of issues I noticed with the vehicle after I drove off the lot and they were willing to take care of them for me. Appreciate you all!