Patricia Myles
My cashier was great! She was very pleasant, personable, informative and helpful!! My paperwork indicates that I have a service advisor; however, he never identified himself, never "advised" me about my vehicle, didn't have me sign to authorize service to my vehicle....nothing! I signed authorizing service of vehicle with the cashier after the service was complete. An unidentified man did approach me when I was walking away from the cashier with an offer to purchase my vehicle...this was presented in an unprofessional manner. The only reason I scored this survey as high as I did was because I have had previous experience with Shaheen and MY CASHIER WAS PRETTY DARN AWESOME!!!!
Response from owner
September 7, 2023
Other reviews
David Gaffey Sr
I recently had an auto insurance claim. Starting with Rob Husulak my Diversified Insurance Commercial Account Manager who processed my claim promptly. Next Auto-Owners right away gave me a call with my claim number saying it was Ok to proceed with my repair. Brought my vehicle to Shaheen Chevy collision where they wrote the Auto owner estimate and set up a time for the repairs. They did a beautiful job on my vehicle! Enterprise car rental picked me up and provided a nice vehicle while mine was repaired. When picking up my car I could leave the rental with Shaheen for Enterprise to pickup. The level of coordination between all 4 parties was awesome and made my experience as pain free and convenient as it possibly could be. An A+ to all 4 companies for a job well done!
Karlie Dahms
Just purchased my first ever car from shaheen. I’ve been struggling for months to get a new car jumping back and forth between different dealerships and I ended up at shaheen with Ken. He was nothing but amazing with helping me get this 2016 Ford Fusion. I’m absolutely in love with this car and couldn’t have asked for a better experience!
Hunter Nevins
2 stars only because of the amount of clean nice used vehicles they have on the lot. Roger Hicks was nice and decent throughout the process until he heard we had our own financing and declined the offer to have the dealership do it. Hardly any words were spoken after this doing paper work, then came the time to discuss the agreement on the price of the vehicle. As most do I tried to negotiate a price that I felt was right for me and also them. He immediately got the sales manager Mike Herhold and after their discussions Mike became very hostile and aggressive about the situation and instead of working with me, he just deducted the add ons that they put on with out even asking me and not the price of the vehicle. I negotiated more. Mike Herhold then looked my wife in the eyes 6-8 inches away ( mind you I was purchasing the vehicle) and asked “ ARE YOU MAD AT YOUR MONEY?!” Luckily for them I loved the truck I was looking at and purchased it. If it had not been that truck I would’ve walked the second he said that to my wife. Way below the professionalism standard that I have been given while working with other businesses and dealerships. If that’s the way the top of the chain operates i can see why Roger has very little to no people/sales skills. Be aware and if youre directed to those individuals I would recommend asking for another sales member to increase your opportunity for a great experience.
cam garza
Shaheen got my truck in and diagnosed quickly, and once they did the repairs, all of my concerns were gone! My truck drives like new again!