Nakiila Guyton

Amanda Davarn

Chris W. and Mike in the pre-owned center were absolutely fantastic! No pressure but lots of support in answering all of my silly questions! Highly recommend!

A.H

It’s a shame I have to leave this review, but I would be doing a disservice to others if I did not. My Service manager Payton did a phenomenal job. She did the best that she could, and I don’t blame her for this that being said I brought my Chevy Cruz into the dealership to have the sunroof inspected because it was leaking. They then proceeded to tell me that it’s the window that is leaking. Last time I checked, water cannot go through glass. They tried to tell me that I needed a $2500 window LOL. A seal AROUND the sunroof OK maybe but not a window. I quickly abandoned that cause or rather having them troubleshoot it I should say The other thing that I brought the vehicle in for is a parasitic draw I know, for a fact that other people have similar set ups as to what I have. And they do not have problems. I have a edge CTS monitor Dash camera and a phone charger My particular vehicle the Chevy Cruz diesel has a fuse cover on top of the battery They then tried to tell me that this was the cause and why I was getting a battery drain, I will take some blame in not telling them that I know that this needs to be replaced. I had temporary jumpers to bypass the fuse block just so I can actually use the car until the fuse. Top arrives in the mail. That being said the focus is then shifted. I said test everything. With everything in the car plugged in and then do it not plugged in they as requested did the test and found I had a Parasitic draw, kind of like the Jews LOL. All jokes aside it tested for about 3V Which does constitute a parasitic draw I will concede On the parasitic draw aspect, but you’re gonna sit there and tell me that a sunroof needs to be replaced because water is going through Hard glass that is not broken or cracked? Cmon man …no The whole reason I even decided to come here is because I had positive experiences with them in the past

Shannon Proietti

My husband and I had a really nice experience purchasing a car at Shaheen. We normly aren't the type to post a review, good or bad but we were so happy with the professionalism. We had the pleasure of working with John Korrey when we purchased a vehicle. We went to Shaheen to "just look". John very quickly found exactly what we wanted and promptly got ahold of us when it was ready for a test drive. We also had the pleasure of working with David Mendoza in the financial department. David made everything very seemless when signing the paperwork.We will definitely make the trip back to Shaheen when we are looking for another car!

elizabeth stevens

Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer “ worry free package “ ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don’t have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there’s no way they can confirm that a rock didn’t hit my car on the way home and that too much time had gone by ( at this point hadn’t even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). It had not snowed yet and was a clear sunny day when brought home . Honestly it’s a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these “worry free warranties “ I got signed up for that it’s going to be a worse headache . As expected with the follow up comment , no one ever reached out . Not surprising .