Brian Johnson
Emily Shaffer was very affable and helpful. I purchased a previously owned Equinox from her establishment. She was attentive and addressed my questions and my concerns, and I never felt pressured whatsoever. As a matter of fact, I experienced an issue with my vehicle, which my right-hand mirror inexplicably became loose, while in transit to work. I quickly called Emily and explained my plight, and she advised me what to do next. She stayed in contact with me during the process of ascertaining a solution, and in a short amount of time, my dilemma was resolved. I was grateful for the overall experience and I recommend Emily for your car procurement needs. I also want to recognize the other wonderful people affiliated with this location! Thank you all for everything you do!
Response from owner
September 24, 2024
Other reviews
Harry Gaskin
John Rausch helped my girlfriend. Was very professional and friendly and fast. The finance manager Dave was great too. Had great experience there. I may consider getting a car at Shaheen based on their service.
Michele Hoffman
This is my eighth purchase from Shaheen Chevrolet, they always do a great job of helping me find the perfect vehicle, and I love the staff there
Scott Frezza
Call me crazy, I flew on a plane from Massachusetts to this dealership to look at a car. They had a 2010 mustang gt for sale that caught my wife’s eye. Keith the salesman was nice enough to pick me up at the airport and bring me to the dealership. The level of professionalism in this place was top notch! I liked the hospitality and welcoming they offered, while I was trying to make this purchase as fast as possible since I had a 13 hour ride home! Buying a used car can sometimes be a gamble especially on a 14 year old car. Being a car guy and owning mustangs over 20 years, I knew this was a car that was well taken care of. I made it home with no problems. At this moment the car sits in the garage receiving a few mods while we wait for spring. Could it have problems in the future? Anything is possible it’s a 14 year old car with no warranty! But we knew that when we bought it. I feel this dealership has a reputation to keep and at these difficult times would take all necessary precautions to ensure a customer is going to be happy. They have my respect and would get my business if I was closer and interested in purchasing a vehicle. I know not every sale is perfect, things happen, but that’s something you can’t control. Sometimes you need to take a chance, regardless to what this review or any others wrote. Thanks guys for making this a pleasant experience!!!
Mark Rooks
Had an awesome car buying experience. We’ve been looking for a vehicle for my son for several months and found just what we needed. Dylan Sells made the entire process flow smoothly. My son is a happy young man. Thanks Dylan for your help and your professionalism!