Callie Heck
Bought a used car from Shaheen as a first car for my daughter. Erick was super helpful during all parts of the process - test drive, inspecting the car inside and out, paperwork, and all explanations. Ryan made the payment process super fast too. Ended up needing to take it back in a couple days as a bolt had come loose so there was something rattling. Erick connected me to Chase in the service department to get an appointment quick.
Response from owner
April 8, 2025
Other reviews
shannon jacobs
Great customer service, prompt response, and all together a great experience with purchasing through Shaheen. Special thanks to Tad, Ken, and Ryan for their assistance in simplifying the process and making it all come together so quickly. Will definitely use these guys for future purchases as well.
Aaron Polmanteer
Derek was crazy helpful. My gm code was wrong by a number but he got it to work. Polite knowledgeable. They have my business moving forward.
Ashley A
I bought a Jeep from them about two months ago and have experienced nothing but problems ever since. I should have known it was a red flag when they let me drive off the lot with the tire light still on. The salesman had an excuse for everything. He said the one tire was a little low but he put air in the tire and it may take 200,000 miles of driving for the light to go off. I’ve had my jeep for about two months and I’m not even able to drive it. My jeep makes it a couple blocks before overheating. I called the service center since I bought a warranty with the car and they weren’t able to get me in for a week. Upon taking it to the service center they give me a laundry list of things wrong with the jeep after having the jeep for two days. They gentlemen called from the service center because he never receive my signature I sent hours early. The man on the phone informed me it will probably be another week before I get my jeep back and none of it is covered under my warranty. Idk what kind of warranty they sold me since I’ve had the jeep for not even 60 days before it became unable to drive. By the time I get my jeep back I will have had it for less than 3 months unable to drive it for almost a full month and have to put over 3k into it. What kind of dealership let someone drive off the lot with lights on their dashboard on? He assured me everything was fine because the service department looked at it. The same service department not even two months later say there is something wrong with it, over 3k wrong with me. How does the car go from nothing wrong to a laundry list that’s not covered under warranty and is marked as unsafe to drive.
Sarah Smith
Being a customer here for over 9 years, the customer service remains exceptional and that staff has always been, and continues to be, very helpful and sincere. Between Quick Lube and the Service Department, there was excellent communication and team work. They also went above and beyond to accommodate me. I was able to schedule the service appointment before I had to be to work, they provided me with a rental car, and called me with updates on the status of my car throughout the day. My car was finished by the time I was out of work. My three-year old daughter was the happiest though because she got to choose her own flower. Thanks again for everything you guys and girls did (and continue to do) for us! Your hard work and kindness does not go unnoticed.