What customers say about Shaheen Chevrolet

Shaheen Chevrolet in Lansing, MI has accumulated 999 customer reviews spanning from August 2012 through June 2026, reflecting a strongly positive overall sentiment score of 0.84, with 94% of reviews classified as positive and only 4.9% negative. Across the ten service aspects analyzed, the dealership performs consistently well in people-facing categories. Professionalism and conduct leads in raw volume with 892 mentions at 95.6% positive, followed by courtesy and friendliness at 97.5% positive across 593 mentions, and communication and updates at 92% positive across 540 mentions.

Technical knowledge and expertise earned 90.2% positive ratings from 194 reviewers, while pricing and value drew 86.7% positive sentiment from 166 mentions. Several aspects warrant closer attention. Problem resolution and effectiveness, though cited 190 times, sits at 75.8% positive — just above the 70% threshold.

Responsiveness and speed reached 80.8% positive from 130 mentions, scheduling and booking ease came in at 78.2% positive across 78 mentions, and punctuality and on-time service registered 70.7% positive from 58 mentions, the lowest-rated measured aspect. Cleanliness and tidiness, while limited to 31 mentions, achieved a perfect 100% positive rating. Among named staff members, John (48 mentions, 4.9 avg rating), Jordan (39 mentions, 5.0), Rob (39 mentions, 5.0), Ryan (38 mentions, 4.9), and Brent (31 mentions, 4.9) are the most frequently cited technicians or sales personnel.

Sales-related services dominate the review corpus. Vehicle purchase topics collectively account for hundreds of mentions with consistently high satisfaction — new car purchases reaching 99.1% positive across 106 mentions and used car purchases at 94.4% positive across 72 mentions. The sales experience topic draws 593 reviews at 99.7% positive, and vehicle purchase as a topic earns 99.8% positive from 429 reviews.

Financing (97.1%, 70 reviews), vehicle leasing (100%, 32 reviews), trade-in (100%, 27 reviews), and vehicle delivery (100%, 25 reviews) all score very high. The service department experience (91.7%, 84 reviews) performs well overall, though vehicle repair and maintenance (74.4%, 39 reviews), oil change and routine maintenance (71.9%, 32 reviews), and customer communication (61.9%, 21 reviews) reflect a meaningful minority of dissatisfied customers — with customer communication notably falling below the 70% threshold. Overall, Shaheen Chevrolet demonstrates particular strength in its sales process while showing room for improvement in repair outcomes, routine service efficiency, and post-sale communication.

Review volume trends are stable across the observation period.