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Shaheen Chevrolet

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bethel trew

January 21, 2026 · review of Shaheen Chevrolet

Miscommunication between sales and service. Miscommunication between service rep and service manager. I did not feel valued as a customer.

Response from owner

Bethel, we did a 30 minute test drive with you with 2 different Service Technicians and John, the Service Manager. And offered to have you drive the same vehicle to show normal operation of ABS during these snowy weather conditions, which you declined. But that offer still stands if you'd like to come in again. Your Service Advisor, Peyton, shows in her logs that she contacted you every step of the process. If you have further questions or concerns, Service Manager, John Feister is happy to speak with you again. You can contact him directly at 517-272-6574. Thank you.

January 22, 2026

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Other reviews

September 12, 2024

daryl wenzel

There is just something about walking out to a new truck at the end of a long work day!!! My day was filled with meetings and testing new software at my work so it didn't leave me much time to pick up the truck. Christopher Paulik Came out and delivered it right to my normal parking spot!! Talk about amazing customer service!! You won't find dedication, commitment or tenacity like that anywhere else. Do yourself a favor and step into luxury level customer service and step into a quality pre-owned vehicle. I will never shop anywhere else! Shaheen Chevrolet of Lansing is the place you will find everything you are looking for in your next vehicle purchase and Chris is the salesman to go see!

April 4, 2026

Jeanette Smith

Excellent experience & customer service. Very happy with this dealerships service.

March 22, 2023

Chad Cope

John is awesome!! Got I to a new 2023 Blazer and it's and amazing blazing vehicle, and they took a trade in with no hiccups. 100% will and do recommend Shaheen Chevy for you new car purchase.

March 27, 2026

Linda Kahler

A great team of service advisors, each helpful! I feel Shaheen Cadillac works hard to turn cars around quickly to get customers back on the road in their vehicles! All staff members are super friendly!