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Shaheen Chevrolet

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Yeasia Todd

December 17, 2025 · review of Shaheen Chevrolet

I was treated very poorly after asking if I could use my grandmothers coupon. Which , they could’ve said no I still had the money but then I was treated as if I was about to run off or something. I was asked to get out my car and pay. I’ve never had to do that and the lady never closed my hood until it was time to pull out. Idk what that was about but I didn’t appreciate that. I will not be back for anything.

Response from owner

Yeasia, In regard to the coupon, it was VIN and vehicle specific so it could not be used on your vehicle. Every guest is given the option to pay from your vehicle via a link, you declined this option, so yes, you have to get out of your vehicle and walk to the kiosk to pay. We cannot legally handle other people's credit cards. Quick Lube protocol is that the hood is to stay open to ensure all repairs and routine maintenance checks have been made until the guest is ready to leave, then we close the hood and direct you out of the bay, all Techs are required to use this process. We do appreciate your business and if you have further questions about our safety protocols or would like to speak to our manager, contact Rich Ockerman directly at 517-272-6578.

January 5, 2026

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