All reviews

David Darby

I had a great experience working with Brooke at Shaheen Cadillac. I initially brought my XT5 in for repairs because my AC was not working, along with a few sensor issues. I know she is the service advisor and not the technician, but she made the whole process much easier. She kept me informed, explained what was going on, and worked with my extended warranty to help move everything along. I also brought my vehicle back a few days later for an oil change, and Brooke was just as helpful and professional then too. I really appreciated her communication, follow through, and how easy she made the service experience.

Dean Lotridge

Matt and Zack took good care of us. Happy with the purchase. Everyone greeted us with a smile, opened the door for us every time and thanked us for coming in. I was impessed with our visit. Will visit them again.

Jacob Chmiel

Magnificent time. This week I bought my first car from this dealership. Glad Tobbie could help me find something in my budget and what I was looking for. Thanks to David for the assist at the end finishing paperwork. They stayed late for me to make sure I could take it home that day. Thanks again guys.

Samantha Ellsworth

Brent, my salesperson was AWESOME! And made the entire car buying experience easy and painless 😊

Candy Swayze

We we pleased with our technician, he took very good care of us, while we were waiting to get out two new tires on, he offered to vacuum our front and back floors even washed our windows.

Beth Smith

Very friendly & efficient. Answered all my questions & I was very impressed with the home service.

MOE ABDALLAH

I drove 1 hour and 45 minutes to work with Domenic, even though there are several Cadillac dealerships much closer to me, and I’m glad I did. He gave me a great deal and made the entire process smooth, professional, and easy from start to finish. I really appreciate the way he handled everything and would definitely recommend asking for him if you’re looking for a Cadillac.

Anna Tollstam

my fiancé got his car repaired under warranty, while being fixed he got a call saying he needed a new exhaust pipe since it broke at the flex pipe while replacing the converter (about $700) which is annoying but whatever. what really got us pissed off was that we were told it would be done by the end of the day. after waiting all day with no communication he had to call himself and was told it wouldn’t be done till the next day. the next day he was contacted at 7:44am saying it was done.. (assuming they just didn’t want to finish the paperwork that night leaving us without the car another day). because of work we were not able to get the car until around 5 o’clock. we arrive, he pays the bill, and the car was brought around... still with a solid check engine light on. the service advisor scanned it again and it had the same codes, so we had to leave the car yet another day because the tech already left. next morning we hear that it was an unplugged o2 sensor , meaning it was not properly closed out or test driven. after all of these inconveniences, we were given the paperwork to see the reason written on the invoice was not what we were told. horrible experience and will never be returning.

Jon Pilcher

Bought our second car from Reuben Martinez! Very professional, incredibly helpful and made it easy and fast. Highly recommend him!

James Drake

Jordan Schmaltz was very helpful in getting a car for my daughter. Troy was also helpful .

Sheena Escojido

We bought a car from Jordan and had an excellent experience! He was great at communicating, helpful, and knowledgeable. I would buy from him again in a heartbeat!

Jason Lloyd

Jason was very professional, knowledgeable, and down to earth. Great Sercice! The techs did an amazing job. Car is like new

Marian Narodowiec

Spence was an excellent salesman to work with. Friendly and knowledgeable, he knew exactly what vehicle we needed to fit our needs now

Pamela Patrick

Jordan was an excellent salesman. I loved the personal video text he sent me when inquiring about a vehicle. He found my perfect vehicle fit ne and si personable. He's a keeper Sgaheen!

Janice Wehr

We worked with Brent and he was very friendly.

Ravinder Kaur

David hanna is best sales man and very helpful I am glad a got david hanna thank u

Paul A

We had a great experience looking for our new vehicle. Richie our representative was very patient and went the extra mile to make sure we had a great experience and found us our new vehicle. His manager George and the entire team made the purchasing process easy. They also explained all the functionality of the vehicle before we were on our way. We love our Traverse and are very glad we went to Shaheen Chevrolet. We recommend them for your car buying experience. Thank you

Chad Waldron

Jason, Jonathon, and the team at Shaheen Service have exceeded my expectations. They have inherited me and my 2024 Chevy Blazer EV, after a lackluster 6+ week service experience at another Lansing Chevy dealership. (This ended up in a GM corporate complaint with that dealer.) From start to finish, Jason kept me informed of my Chevy Blazer EV's repairs, even while I was away in China on business. He was diligent in ensuring all vehicle service bulletins were addressed, including those I didn't even know about. They have earned my loyalty and trust. I so appreciate Shaheen's Service Team and their commitment to quality/excellence.

Elijio Martinez

We came to Shaheen Cadillac to look for an affordable used Cadillac. As we were looking at a car, a salesman approached to ask if we needed assistance. After a couple of minutes, we realized he was the Cadillac salesman that we purchased an Escalade and a Hummer from years ago at a different dealership. Once we realized, we didn’t need to talk to anyone else. He is very professional and the ultimate wealth of knowledge for Cadillacs just as he was a few years ago! The process of buying any new vehicle can be cumbersome but Cory made the process easier and pleasurable. He is definitely a five-star in our opinion and when/if we need another Cadillac, he will be our go-to salesman.

K D

I have received excellent service for the past 7 years. Brian Hankey is a kind and patient service manager.

BEAUTY BAR

Tony and the team was great . Got me in and out on a tire replacement . Very nice people I’ll definitely be back again .

Linda Oversmith

Joe was awesome he made this experience very comfortable.

jayson torres

Highly recommend Jordan Schmaltz at Shaheen Chevrolet! ​My wife and I drove an hour out of our way to buy a used car from Jordan, and he made the entire trip worth it. He is incredibly honest, straightforward, and competitive when it comes to making a deal work. He took the extra time to thoroughly go over every detail of our paperwork, ensuring we were comfortable and informed. ​Jordan made the whole buying process completely seamless from start to finish. If you want a salesperson who is genuinely willing to work with you and respects your time, go see Jordan. We would absolutely do business with him and the Shaheen team again!

Jerry Langhart

On 12/01/24 I found a used vehicle on the website that I wanted to test drive / purchase. On 12/2/24 I reach out at 9am to schedule a test drive. Brooke called and sent me a txt confirming the vehicle was available and I was scheduled for my test drive at 5pm on 12/2/24 and that I would be working with Troy. I was then txted and called at 4:05pm by Brooke letting me know that somebody agreed to purchase the vehicle and I would not be able to test drive it. I had made arrangements for somebody to watch the kid and left work early as the dealer was 45 minutes away. Not only was I already on my way to the dealer when they called but I was also never told anybody else was interested in the vehicle or that it was first come first serve policy. Brooke was sure to let me know that they had great availability of other options which is not true they only had one other vehicle on the lot that was the same make and similar model. At this point I was very frustrated and asked to speak to the manager who assured me he would do everything he could to make it right and understood that I was very frustrated. He then told me that he would personally look into what happened as I was told the purchaser was a walk in, however it also sounded like a potential deal had been in the works for days. He was going to see what other vehicles might be coming to the dealer that I would be interested in and give me a call back. That was two weeks ago and of course I have not heard from anybody at the dealer. Adding to this review per Shaheen’s response a year and a half later: Nothing says genuine like a 1.5 year later “apology”. There was no oversight just a greedy company that wanted to make a sale and promised the same vehicle to more than one customer.

Jonathon Willson

Outsatnding service. Will recommend to everyone. Joe haidamous was amazing to work with and made the process very simple.

ANISA CAUSHI

Had a great experience working with Sean. He was professional, honest, patient, and made the whole car-buying process smooth and stress-free. He answered all our questions and helped us find exactly what we needed. Highly recommend!

Dominic Shauver

Awesome service dropped the car off for new tires was told they had to order the tires and they would be in at 3pm and by 4:10pm i had a message stating my vehicle complete and ready for pick up highly recommend

Rosa Fedewa

Reuben Martinez is best salesperson I’ve ever had the pleasure to work with his expertise and his awesome personality!! Came in to see about purchasing a vehicle I gave him all the info I wanted in a vehicle. Not only did he get me everything I asked for he went beyond with so much more and stayed within my budget!! Highly recommend him for your next purchase!! Thank you Reuben from the bottom of my heart I’m truly grateful for all your help and the time you gave me get exactly what I wanted!!! Rosa M Fedewa

Carol Shaheen

I liked the ease of scheduling my appointment on-line. Although I live very close to another Chevrolet dealership, I chose Shaheen initially because the other dealer was not open on Saturday. I then scheduled for Monday. My appointment was confirmed by phone and also email. However, when I arrived - 3 minutes late, there were 3 cars ahead of me. Someone came out and told me there was a scheduling mishap and that they were short handed. He also quickly adjusted the time on my dashboard to daylight savings time. They made arrangements to get me in to another bay after a half hour wait. That said, the person who worked on my vehicle was super efficient; I could see everything was a team effort. And although, all-told it was one hour from start to finish, I left with a flower (yes, as a woman I love flowers) and a smile on my face.

John H

Great experience all the way around! Joe was very knowledgeable and thoroughly answered all of my questions. Will definitely come back!

Kim McClung

Lenny Ezzo is by far the best salesman I've ever worked with. He was kind and professional and made my new car purchase super easy. I would recommend him to all my friends and family. Plus, Shaheen Chevrolet is just a very well-oiled machine that I will continue to return too!

L E

If you are buying a used car, I highly recommend Shaheen in Lansing! Jordan Schmaltz was so easy to work with and I love my car!

virginia dobias

the staff took very good care of my car and answered my questions promptly and courteously. thanks for a good experience.

Minda

Joe was so friendly and told me what was going on the whole time.

gary oliver

Used Shaheens mobile service for a warranty issue on my Traverse. Worked out great.

Stacey Waldrop

Very professional and took great care of my car!

Angie Smith

Doug Matthews was pleasant, patient, fair, and communicated well throughout the process. We love our new Equinox EV!

Jeffrey Smith

Had a great experience with Doug Matthews on a purchase of a new Equinox EV!

Jordan Langdon

I had a great experience! I worked with Doug Matthews with a limited budget, but quite a few requests. He was able to get me a great deal on a super low mileage used car! I would definitely recommend Doug and the team at Shaheen for your next big purchase.

Sandra Randall

Please go see Matt Pietrzak for your car purchase! We had credit issues due to my husband's total knee replacement, and he still worked with us. We got into a beautiful 2023 equinox, and I cannot say enough about Matt's kindness and competence. This is our second car purchase from Shaheen, and we're customers for life.

Mackenzie Eoll

Phil was the best salesman. Very understanding and answered all the questions I had. Would recommend him to anyone looking for a vehicle!

Avery moore

Phil was super informative and helpful through my whole experience. Will definitely recommend him to anyone looking.

Olivia Gager

Great experience buying a truck! John was very knowledgeable and not pushy at all. Got me a great deal. I’d definitely return. Thanks John!

Jim 5V

Matthew Pietrzak was a fantastic sales person. Explained everything and was patient with our questions.

David Ostrander

I worked with Dave H. He got me hooked up with the truck of my dreams. The staff were all friendly and very professional.

G MAC

Rich and Ross are the best! They turned negative to positive and both deserve a raise.

Carol Sheldon

Rich Ockerman was Pleasant and polite and on top of everything for my car.

Renee Goff

Even though renovations were on going in the checkin area, I was greeted immediately on my arrival. Processing was completed quickly.

Sami Weaver-Buechler

My husband and I had a fantastic experience working with Logan. From start to finish, he was incredibly helpful, knowledgeable, and honest. He took the time to answer all of our questions without any pressure and made sure we felt confident in our decision. He genuinely cares about his customers and wants them to have the best experience possible.

Brenda Greene

Asked to have my rear wiper replaced and both guys for got.