K L
After my boyfriend had a terrible buying experience at Graff of Okemos, I decided to look at other Chevy dealers in the Lansing area. This is my first time buying a car and Tobbie Lansdell has been the biggest help in answering all of my questions (I have a LOT of them) and has been the most patient and helpful person in explaining everything to me. Not once was he ever pushy or made me feel pressured in any way, shape, or form. He even was willing to stay after closing time on a Friday to ensure I had a proper test drive and walked through the vehicle features with me (I never had a car newer than 2011 and had no idea how any of the features worked). This spoke volumes since I do not live in the area and even after I told him I could come back another Friday, he made sure I felt taken care of and knew what I was going to get for buying the Trax I had my eye on. Even after I signed all the papers and paid the deposit, he reached out to me and asked if I was enjoying my new car and took the time to answer all of my questions then too. I cannot recommend Shaheen or Tobbie enough and will 100% be coming back for future purchases!
Response from owner
August 29, 2024
Other reviews
Eileen Thompson
We just purchased a car from Shaheen and our experience could not have been easier. Rueben was great to work with. I will always recommend Rueben and his team from here on out!
Maureen Storie
First let me say that I love Shaheen and have been a loyal customer for 15+ years however, my last scheduled maintenance was maddening. I scheduled an appt for oil change, tire sensor, front end alignment and swaybar repair. My appt time was 1 and I dropped it off at 12:30. I went about my day, running errands with my new chauffeur and as I was driving past shaheen @ almost 3, I saw my truck sitting in the same spot I dipped it off at. This lead me to call for a status check. They hadn’t even checked in my vehicle for my 1 o’clock appt! The truck was officially checked in at 2:52 and I was told to arrive back at 5:30/5:45 to get my vehicle. I came back at 5:45 as advised to find my truck was just being pulled in for an oil change and tire sensor repair. I asked Rich the manager what I could have done to make the appointment go more smoothly and was told nothing. I did everything right and that the mistake was on their end. I know that this was a one off and definitely just an oversight, I was able to get everything repaired on Monday and get my vehicle back. I’m very disappointed in the lack of communication not only with myself but between employees within Shaheen and I am not one for excuses I don’t wanna hear them. I just want to know what happened and how you’re going to fix it. I feel like Shaheen did everything they promised to do. It was just delayed, but it’s also important to make sure that we follow up on our vehicles.
David Miller
From our sales guy Timothy to your sales manager (Shane) and down to our financial guy (David), we were treated with respect and concerned about our needs. Will recommend Shaheens to anyone looking for advise. Thanks again for the great experience. Loriann & David Miller
Michelle Sheren
We worked with Spence when buying our new car. He was an absolutely great salesman and went above and beyond to give us a positive experience. We felt very comfortable working with him throughout the entire process. I highly recommend Spence if you're thinking of buying a car at Shaheen.