All reviews

Anna Tollstam

my fiancé got his car repaired under warranty, while being fixed he got a call saying he needed a new exhaust pipe since it broke at the flex pipe while replacing the converter (about $700) which is annoying but whatever. what really got us pissed off was that we were told it would be done by the end of the day. after waiting all day with no communication he had to call himself and was told it wouldn’t be done till the next day. the next day he was contacted at 7:44am saying it was done.. (assuming they just didn’t want to finish the paperwork that night leaving us without the car another day). because of work we were not able to get the car until around 5 o’clock. we arrive, he pays the bill, and the car was brought around... still with a solid check engine light on. the service advisor scanned it again and it had the same codes, so we had to leave the car yet another day because the tech already left. next morning we hear that it was an unplugged o2 sensor , meaning it was not properly closed out or test driven. after all of these inconveniences, we were given the paperwork to see the reason written on the invoice was not what we were told. horrible experience and will never be returning.

Jerry Langhart

On 12/01/24 I found a used vehicle on the website that I wanted to test drive / purchase. On 12/2/24 I reach out at 9am to schedule a test drive. Brooke called and sent me a txt confirming the vehicle was available and I was scheduled for my test drive at 5pm on 12/2/24 and that I would be working with Troy. I was then txted and called at 4:05pm by Brooke letting me know that somebody agreed to purchase the vehicle and I would not be able to test drive it. I had made arrangements for somebody to watch the kid and left work early as the dealer was 45 minutes away. Not only was I already on my way to the dealer when they called but I was also never told anybody else was interested in the vehicle or that it was first come first serve policy. Brooke was sure to let me know that they had great availability of other options which is not true they only had one other vehicle on the lot that was the same make and similar model. At this point I was very frustrated and asked to speak to the manager who assured me he would do everything he could to make it right and understood that I was very frustrated. He then told me that he would personally look into what happened as I was told the purchaser was a walk in, however it also sounded like a potential deal had been in the works for days. He was going to see what other vehicles might be coming to the dealer that I would be interested in and give me a call back. That was two weeks ago and of course I have not heard from anybody at the dealer. Adding to this review per Shaheen’s response a year and a half later: Nothing says genuine like a 1.5 year later “apology”. There was no oversight just a greedy company that wanted to make a sale and promised the same vehicle to more than one customer.

Mary Empie

The customer service was prompt and very helpful. My car was inspected, I chose not to have the repairs done at the dealership. The inspection cost close to 400$. My car is not a specialty car, I feel this price is way too high.

Trina Roe

Got to their “instant” oil change center before 1 pm wasn’t out until after 3:30. Only 1 non-appointment lane open. Then said cooling system was fine but when I asked about it told me coolant was very low but they couldn’t fill it there. I complained non-dealer places did, so why would I ever come back there and then they agreed to go to their service department and get some to fill it. Then when I asked to have wiper blades changed they didn’t have the right wiper size there either and had to go back to the service dept for part. The tech who waited on me was very apologetic and I wholeheartedly give him 5 stars. I blame the problems here on service management. This was most likely my last time there.

Everett Hurt

Horrible experience with an oil change this week. What should have taken no more than 30 mins max end up taking 2:30 mins because they broke a rod on my truck wheel when doing the tire rotation. I asked a guy what’s the problem and he said I don’t know I just put in the “RO” as if I knew what that even meant. Servicing department ended up fixing it but delayed my entire morning and not one apology for the inconvenience. Horrible customer service

bethel trew

Miscommunication between sales and service. Miscommunication between service rep and service manager. I did not feel valued as a customer.

elizabeth stevens

Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer “ worry free package “ ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don’t have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there’s no way they can confirm that a rock didn’t hit my car on the way home and that too much time had gone by ( at this point hadn’t even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). It had not snowed yet and was a clear sunny day when brought home . Honestly it’s a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these “worry free warranties “ I got signed up for that it’s going to be a worse headache . As expected with the follow up comment , no one ever reached out . Not surprising .

ღ ღ

We had been approved for an auto loan through our bank and were waiting for the dealership to finalize the process so the bank could issue the check. Everything was in order on our end. After some discussion, we were persuaded to consider a different option for what we were told could be a better deal. Several hours later, we were informed that the dealership could not provide a better offer; by that time, the bank was closed. We were then notified that the vehicle had a check engine light and was in the service department. Unfortunately, due to poor and inconsistent communication throughout this process, the dealership lost a confirmed sale. I called back today to check on another vehicle and express my frustration with them just to be told I'd get a call back, with it being hours later and no call. I'm very disappointed as this has been our families go to for vehicles, especially with our history in GM workers. I will never recommend this place again as it has completely turned shady and unprofessional.

Rick Dupuis

Worst service department I've ever experienced. Brought my vehicle in for a tire rotation and MPV inspection. Expected a $39.95 bill and was told it would take less than an hour. Got a text telling me I needed a $130 wheel alignment. No one called and explained why or how long it would take, just a text. Reluctantly I approved the alignment. Very poor communication between the service area and oil/tire group. After waiting 45 minutes after alignment was completed I still didn't have my vehicle. When I checked again to see why the delay (I had to make several trips between the two service areas) I found out they were doing a software update for a recall. No one asked if I wanted this done $170 and two and a half hours later I got my vehicle. This is the third time I've had an issue with them. Will be taking my Equinox to another GM dealer for all future maintenance.

Yeasia Todd

I was treated very poorly after asking if I could use my grandmothers coupon. Which , they could’ve said no I still had the money but then I was treated as if I was about to run off or something. I was asked to get out my car and pay. I’ve never had to do that and the lady never closed my hood until it was time to pull out. Idk what that was about but I didn’t appreciate that. I will not be back for anything.

steve murray

Service was a nightmare. I scheduled an apt. and it took them 4 weeks and 4 days before I got my truck back. Can't believe anything they tell you. There's not enough space to cover how dissatisfied I am.

Doug Oneputtkelly Kelly

Shaheen is the latest business to jump on the ... We love our customers. We value our customers. We would do anything for customer service. But we're going to pass on the 3% cost of credit cards to our customers. This to me and most people screams you don't care for customer service you don't care for customers I can remotely understand a small mom and pop restaurant passing this charge on to the customer because their profit margins and costs are so thin but but here you are with very High profit margins to begin with and you expect customers to come in with $2,000 in cash to pay for a service repair or get charged a 3% fee because you don't want to take a credit card. It's despicable and it's nickel and diming your customers. Do better Shaheen or at least walk your talk! PS the service workers in the repair shop were excellent is just the Management's poor decisions and policies that I'm frustrated with

Dan A

After spending 75k on a vehicle and having an issue that led to a simple $200 repair (still in warranty) Shaheen was unwilling to make it right. I really enjoyed my experience purchasing a vehicle with their team, but unfortunately on the back end when you expect a company to actually be a support they did not come through. A huge disappointment and really taints the Shaheen brand. Their team was not willing to go the extra mile on something so small. It wasn’t about the money it was about making it right on a mistake they clearly should have been help accountable for. If you are looking for a dealership that is willing to “sell you” and sweep you off your feet but not hold true to their word on the back end this is the dealership for you. Super disappointed and I’m sure I am not the only person they have treated this way. As a business owner that buys a brand new vehicle every 2 years (cash) I’ll be going elsewhere.

Robert W

If you go to the service department and “assistant manager” Jason is your advisor leave and go to a different dealership for service immediately. Brought my truck in for a 5 hour job took 5 days to complete. Jason would either never take calls, never respond to texts, or be on a 2 hour lunch break. He would provide no update beyond “taking longer than expected”. Don’t get me wrong I could care less how long it takes to fix the vehicle properly my issue is getting spun around when we spoke and where on the same page that I’d need to know what’s happening/timeframe so I can arrange transportation as I run a small business and have clients and gear I need to transport along with a service animal. Jason failed to keep me informed, failed to provide a loaner, failed at just about everything beyond intake and releasing the vehicle and he barely did that because he put the wrong mileage during intake which delayed the repair under warranty. If incompetence was a person it would be this guy. Again if you go to service for ANYTHING and he says he’s your advisor RUN. Update: just to solidify this 1 star - that call they mentioned? it never took place.

autumn wright

I made an appointment for my car on a Friday and dropped it off at 7:30AM. I was told I should have a diagnosis by mid day. I called at 1:30pm as I had not received a diagnosis yet. I was told the technician had not looked at my car yet but would have it by end of the day. I called again at 4:45pm as I still had no diagnosis. Was told that they still had not looked at my car. They stated it wouldn’t be until Monday until they could look at it has my technician wasn’t in on Saturdays. I picked my car up Saturday as I couldn’t go all weekend and Monday without it. I brought it back in two weeks later again on a Friday with an appointment. The same thing happened they didn’t look at my car until the following Monday. I’m unsure why they make appointments when they clearly don’t have time to look at your car that day. Their communication is very poor, and they don’t follow through with what they say. I will never take my car back to be serviced there due to making me go days with no communication and follow through.

Brian Armstrong

Worst service experience I’ve had.. I was told my recall was a 2 to 2 1/2 hour job . I got a 8 am appt. I dropped the truck off the night before.. no call to update on the progress.. I had to call several times just to be told me truck had never even been started …. I go to get a loaner they tell me tomorrow… They open at 8:30 I called at 10 to see when I should be there .. was told it still hadn’t been started … not sure as a customer what else your supposed to do .. I had appt dropped the vehicle the night before… had purchased over 8 new vehicles here never again

David Hayhoe

This is the 4th time I’ve had my oil changed at Shaheen on a new 2500 hd I bought earlier this year. This is the third time they did not grease the front end of the truck. I’ve had to go talk with the manager of the service department to get it taken care of.

Mark P

So took my car in for service.. I think the fixed the problem..? Said I need something else that wasn’t under warranty.. I was like what ?? 1399.00 worth ? Car less then 20k 2 years old .. took to a independent shop .. didn’t need the work? The service guy lied to me .. be aware of this only take for warnty.i see why their service has no bizz .. maybe don’t do as many tv commercials and work on your bizz .. I wish I didn’t buy a car from here ..shady

Town Pizza Corp

Terrible, we had our Suburban fixed, went to pick it up, they had to jumpstart the vehicle, the service man and manager stated, “Oh is fine just drive it home and leave it run for a while!” So we did. The next day we could not start the vehicle, tried to jumpstart, not working. Changed the battery still not working had a mechanic come out to look at it and the battery harness had a short/crack in one of the metal plates, had to replace the harness. Shaheen should do a better job at looking at problems and identifying them when cars are in the shop. Thanks

Scott Brown

Dealing with the parts dept I had them cut some keys for my corvette They cut them wrong Then goes for a month with no feed back I have never had issues with getting keys cut before from other dealers They should have gone above and beyond to help me and did not! Just over that little issue I will not be dealing with them again and will be taking my business some where else even when I was eyeing a new truck in there lot

Dan M

Absolutely terrible customer service in service dept. No one is on same page, willing to lie and just get quiet when you point out you're being lied to. Unwilling to document that the gave up and were unable to address concerns. They just want to give car back. Avoid at all costs.

Anthony Van

Edit: no i will not remove the one star and yes i did purchase my truck there. I have paperwork to prove it. So because you dont inspect vehicle at wholesale you put people at risk. Shame on you. Bought a used truck from them and within 2 weeks both front wheel bearings had to be replaced. Truck was sold as is because they knew the problems it had but they fail to tell you any of that because they only care about making money on said vehicles.

Teri Reisner

So we purchased a 2024 Tahoe spending the most we ever spent on a vehicle. We purchased the Zurich insurance with being told it covered everything inside and out. Three days after we bought it, I accidentally drove on white line paint. It got on the side of the paint, running board and both felt wheel wells. The road was not marked. I went to a body shop got a quote. Turned it into Zurich and was told it only covered paint. Went back to Shaheen and the used sales manager had me bring it in. Had a loaner for me to borrow. Had it for a week. I got called to pick it up. Get there, got paint off running board. Sales manager tells me he painted my felt wheel wells black. Mind you, this is without my consent. He also informed me that the black paint will eventually chip off. I am not a happy customer! I am furious. As my husband is too. This is an $80,000 vehicle. Would you want your felt wheel wells painted black without your consent? And now instead of doing the right thing and replacing the felt wheel wells he says we are black mailing him. What are we black mailing him about? We went there because we knew the salesman. Thought we were going to have a great experience and this is what it has come down to. We will never buy another vehicle from there AND we will NEVER recommend them to anyone ever!

A2Z Media

Got an oil change at Shaheen and was told I needed new brakes and several other costly repairs—$3,500 worth. I took it to my trusted mechanic for a second opinion, and he said the brakes were perfectly fine and the work wasn’t necessary. It’s been almost a year since, and the car’s been running great. Definitely glad I didn’t go through with the service they recommended. Do better guys.

Kelli Robke

Me and my husband have been using shaheen for years on our 2012 Buick enclave. We sent it to service for a check engine light some maintenance and air issues as well as new tires. This vehicle has 230k + miles on it. We wanted to have it last long. They had it for around three weeks trying to fix the air. We sank about two grand into that another grand in tires and another grand in maintenance. We approved the maintenance items and denied a huge cost that said the timing chain needed to be replaced. That was five grand. Nothing was wrong with our vehicle aside from a check engine light when we brought it in. Nobody suggested hey since this is a high mileage car do you want us to continue with fixing these issues since we found some more issues with it or do you just want to get some new tires and be on your way. Or suggest any other option for us to avoid spending 4k before we even got to the timing chain. We drove it off the lot and my husband took it home. Next day he goes to work leaves work gets on the highway for the first time and the car starts driving horrible and he takes it back to the dealership who then diagnose it as the timing chain. The very thing we denied to fix. Now the car was fine when we drove it in no problems. Now all the sudden problem two days after. I called and spoke to a supervisor who didn’t offer any form of help other than to drive it to see if it’s the timing chain. I said I thought something shady was going on for it to be that after we sank all that money into it and denied the timing chain. Then all the sudden it starts acting funny. He disregarded the shady and went straight to I’ll help you solve the problem. They want more money that’s all they want. If I would of known they were going to keep adding more stuff onto the bill we would of bought a new vehicle. Nobody suggested another option or gave us a hey you should really just drive this till it dies and not put any more money into it. The integrity of this place is off the wall. To just take peoples money without telling them another option is robbing people blind. Then break something that isn’t broke to get them to come back and fix what was denied is unacceptable and unethical. I will never be back my family will never be back and anyone I know I will tell them to stay away. We won’t be buying cars from shaheen or any other business. I will post this on Facebook and tag everyone I know it. Something should be righted in this situation. I was not offered a lower bill or an apology for the lack of communication on what should be done and what shouldn’t. Just a I’ll try and diagnose the problem if you bring it back. I don’t want to put more money into this vehicle. I want shaheen to refund me for the work I paid for and then let me trade the car in for way above market value for another vehicle. They make more than enough money scamming people to accommodate. I doubt that will happen so I’ll just contact my lawyer and handle it that way. Not the way I want to go. Please stay away from here they are not professional when it comes to being ethical.

Amin Ahmed

I been going there for years I bought my first car from there and always got my oil change from there but they hire a new person name Christian he was trying force me to pay for diagnosis and when I decline he became rude with attitude and tried to belittle me I don’t think I could come do business at place like this mostly when they treat there customer with disrespect. ( mostly when he was trying scam me to buy stuff I didn’t need for my car)

Jodi Rouse

Called 1 week ahead to get my air conditioner looked at. Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow. So I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning. What is the point of scheduling an appointment if the car isn't even going to be looked at until the next day. Had to work next day and no car to get me there. They didn't have any loaners. I will not be taking my car back to shaheens. Did not feel I received award winning service.

Jodi Rouse

Called 1 week ahead to get my air conditioner looked at. Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow. So I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning. What is the point of scheduling an appointment if the car isn't even going to be looked at until the next day. Had to work next day and no car to get me there. They didn't have any loaners. I will not be taking my car back to shaheens. Did not feel I received award winning service.

Marshaun Blake

I brought a car in from Texas and was told " the car was to rusty for the lift" You be the judge the pictures are from the car in question. Maybe my money isn't good enough.

Nick

Our first time buying a vehicle from any dealer was here. They basically sold us a lemon. 3 months in it had coolant and engine overheating and oil leaks. 3 out of 4 tires all had patches in them and 1 tire had 3 patches in that one. I was trying to see if they would negotiate the buying price even just 5$ lower and I was rudely told if he took 5$ off he would be out of business. Proceeded to buy it anyway. Vehicle ended up getting in a wreck. We even had gap insurance for it but Shaheen or gap insurance wasn't paying their due of any of it. It went out for over a year and some how we still owe on gap insurance to this day because their end isn't pushing through or whatever it needs to be done. I do not recommend buying here.

Tj Robinson

I would not recommend buying from here. We spent 20k on a vehicle from them. After driving it less than two months we take it in and there $3k worth of repairs and once the repair shop has the vehicle they call and say it’s going to be another $800 to fix because they can’t handle the job without destroying other pieces of my vehicle. These people are a scam. We have texted Ken who we bought the car from and he said he would get back never heard a response. The gentlemen at the auto shot recommend I call the manager. I left a message for the manager and have not heard back. This place has horrible customer service and horrible vehicles that have a laundry list of issues when you buy from them. I will never buy a car from them again or take it to their shop. They will sell you cars with vehicle maintenance lights on. Do not buy from here!!!!!!!

nicky bennett

Bought a Equinox November 2020. The day I bought it driving home check engine light came on. Called and took it back. They changed the High pressure fuel pump. Few issues after that. But then September 2021 Engine blew. I then dealt with them again. They put a new engine in it. Well just let me tell you, I have had to replace fuel injector, high pressure, low pressure sensors, fuel rail sensors so many times I can't count anymore. Replaced PMC . We took to a mechanic tried having it diagnosed. Showed nothing. I paid 12,000 for this car and they made me pay another $2000 for my part of the motor. I am not rich. Just trying to make it.I feel they have completely taken advantage of me and sold me a piece of garbage. I have contacted GM customer service and filed a complaint. They told me to also contact Shaheen service manager. I called 3 days ago , left a message and still no return call.

Ashley A

I bought a Jeep from them about two months ago and have experienced nothing but problems ever since. I should have known it was a red flag when they let me drive off the lot with the tire light still on. The salesman had an excuse for everything. He said the one tire was a little low but he put air in the tire and it may take 200,000 miles of driving for the light to go off. I’ve had my jeep for about two months and I’m not even able to drive it. My jeep makes it a couple blocks before overheating. I called the service center since I bought a warranty with the car and they weren’t able to get me in for a week. Upon taking it to the service center they give me a laundry list of things wrong with the jeep after having the jeep for two days. They gentlemen called from the service center because he never receive my signature I sent hours early. The man on the phone informed me it will probably be another week before I get my jeep back and none of it is covered under my warranty. Idk what kind of warranty they sold me since I’ve had the jeep for not even 60 days before it became unable to drive. By the time I get my jeep back I will have had it for less than 3 months unable to drive it for almost a full month and have to put over 3k into it. What kind of dealership let someone drive off the lot with lights on their dashboard on? He assured me everything was fine because the service department looked at it. The same service department not even two months later say there is something wrong with it, over 3k wrong with me. How does the car go from nothing wrong to a laundry list that’s not covered under warranty and is marked as unsafe to drive.

Jacki Vandemoortel

I received a free oil change, tire rotation and vehicle service after a very poor experience at Shaheen in Lansing. I just used my free certificate. This time I elected to stay in my vehicle so I could see what was done. I was told I need new tires(again). Now mind you I was told I needed new tire LAST time I was here, my tires were 6 weeks old at the time. So today my response to the gentleman that my tires are less than 6 months old. His reply was well they are Michelin and you drive a lot your tires measure at 5/32. He also told me I needed an alignment (which was also done 6 months ago). He showed me the report and I'm .001 off center line. That eventually I would notice my vehicle pulling. My wiper blades were all good, my horn works, my windshield condition is good, my cabin filter is good, and my oil life monitor was reset, and I was all set to go. I sat in my vehicle the entire time, he never inspected any of these and never reset my oil life monitor. This place is less than honest. Be very careful using their service department. On my way home I stopped and had the tread depth on my tires inspected at another shop and my tires are still brand new. Imagine that.

Oliver Neeb

I expected a lot better. I had an appointment with Hayden i think his name was and when i walked in Brent Cram decided to work with me instead. And when we sat down Brent started to ask me question and it felt like an interrogation. He was rude, unprofessional, talking about how bad his kids are and made car shopping super stressful. He tried to take advantage of a kid who was buying his first new car. also He kept telling me how much he doesn't car if i buy a vehicle or not and it was super rude. I wish Hayden would have been my salesmen like the original plan. The one time i did talk to Hayden he was super nice and respectful. offered me coffee and water and was super respectful. I'm not rating Shaheen 1 star because I'm sure they have a lot nicer salesmen, I'm rating my salesman Brent 1 star. Go to Feldman... They are a lot more friendly and don't interrogate people.

Candy G

My Mom passed away, and We went to the used car section for some advice. She left behind a 2017, red, Chevy Silverado truck. It only has @1,300 miles. I asked for a trade in value. The guy who evaluated the vehicle, grumbled, nodded his head, and acted EXTREMELY put out, and never made eye contact with us. I explained that the truck wasn’t practical for our family, and we were thinking about a Traverse. The price he offered us, was insulting! Thousands of dollars less than the other dealers we went to. Needless to say, he was happy to see us go, so he could return to his cell phone. I couldn’t believe the unpleasant, and unprofessional service we encountered.