autumn wright
I made an appointment for my car on a Friday and dropped it off at 7:30AM. I was told I should have a diagnosis by mid day. I called at 1:30pm as I had not received a diagnosis yet. I was told the technician had not looked at my car yet but would have it by end of the day. I called again at 4:45pm as I still had no diagnosis. Was told that they still had not looked at my car. They stated it wouldn’t be until Monday until they could look at it has my technician wasn’t in on Saturdays. I picked my car up Saturday as I couldn’t go all weekend and Monday without it. I brought it back in two weeks later again on a Friday with an appointment. The same thing happened they didn’t look at my car until the following Monday. I’m unsure why they make appointments when they clearly don’t have time to look at your car that day. Their communication is very poor, and they don’t follow through with what they say. I will never take my car back to be serviced there due to making me go days with no communication and follow through.
Response from owner
December 15, 2025
Other reviews
James Hawkins
Jacqueline Rhine Was awesome. I would recommend her. I’ve bought all of my trucks over 45 yrs from Shaheen I will go no where else.
Stephanie Liddell
Ordered a 2023 Bolt EUV. I appreciated the great communication from Shane throughout the process! Purchase process was very smooth and easy. We love our new car!
Cassandra Michels
Purchased a vehicle from this dealership a month ago. I love the vehicle. I worked with Brent Cram during the purchase. He was kind, professional, and worked with me to find the vehicle I wanted within the price range I wanted. Overall pleased with my experience.
Jim Campagna
Great experience. Worked with John Korrey to remotely purchase a vehicle. Could not ask for better communication or a smoother transaction. Love the car!