Jerry Langhart

On 12/01/24 I found a used vehicle on the website that I wanted to test drive / purchase. On 12/2/24 I reach out at 9am to schedule a test drive. Brooke called and sent me a txt confirming the vehicle was available and I was scheduled for my test drive at 5pm on 12/2/24 and that I would be working with Troy. I was then txted and called at 4:05pm by Brooke letting me know that somebody agreed to purchase the vehicle and I would not be able to test drive it. I had made arrangements for somebody to watch the kid and left work early as the dealer was 45 minutes away. Not only was I already on my way to the dealer when they called but I was also never told anybody else was interested in the vehicle or that it was first come first serve policy. Brooke was sure to let me know that they had great availability of other options which is not true they only had one other vehicle on the lot that was the same make and similar model. At this point I was very frustrated and asked to speak to the manager who assured me he would do everything he could to make it right and understood that I was very frustrated. He then told me that he would personally look into what happened as I was told the purchaser was a walk in, however it also sounded like a potential deal had been in the works for days. He was going to see what other vehicles might be coming to the dealer that I would be interested in and give me a call back. That was two weeks ago and of course I have not heard from anybody at the dealer. Adding to this review per Shaheen’s response a year and a half later: Nothing says genuine like a 1.5 year later “apology”. There was no oversight just a greedy company that wanted to make a sale and promised the same vehicle to more than one customer.

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