Jacki Vandemoortel
I received a free oil change, tire rotation and vehicle service after a very poor experience at Shaheen in Lansing. I just used my free certificate. This time I elected to stay in my vehicle so I could see what was done. I was told I need new tires(again). Now mind you I was told I needed new tire LAST time I was here, my tires were 6 weeks old at the time. So today my response to the gentleman that my tires are less than 6 months old. His reply was well they are Michelin and you drive a lot your tires measure at 5/32. He also told me I needed an alignment (which was also done 6 months ago). He showed me the report and I'm .001 off center line. That eventually I would notice my vehicle pulling. My wiper blades were all good, my horn works, my windshield condition is good, my cabin filter is good, and my oil life monitor was reset, and I was all set to go. I sat in my vehicle the entire time, he never inspected any of these and never reset my oil life monitor. This place is less than honest. Be very careful using their service department. On my way home I stopped and had the tread depth on my tires inspected at another shop and my tires are still brand new. Imagine that.
Response from owner
October 10, 2019
Other reviews
Cierra Van Ells
I worked with Michael, he was very informative and helpful! He worked extremely hard to get me the lowest rates and eligible discounts lowering my overall purchase as much as possible. 10/10 would recommend!
Jordan
Roger is my hero. Great service and attention to detail. A+ experience.
Evelyn Grinnell
I have purchased many vehicles from Shaheen Chevrolet and have always been satisfied with my vehicle and their overall customer service. Richie Schultz helped us this time and was knowledgeable and patient with us deciding with vehicle was the best for us.
gary oliver
Used Shaheens mobile service for a warranty issue on my Traverse. Worked out great.