Kelli Robke

Me and my husband have been using shaheen for years on our 2012 Buick enclave. We sent it to service for a check engine light some maintenance and air issues as well as new tires. This vehicle has 230k + miles on it. We wanted to have it last long. They had it for around three weeks trying to fix the air. We sank about two grand into that another grand in tires and another grand in maintenance. We approved the maintenance items and denied a huge cost that said the timing chain needed to be replaced. That was five grand. Nothing was wrong with our vehicle aside from a check engine light when we brought it in. Nobody suggested hey since this is a high mileage car do you want us to continue with fixing these issues since we found some more issues with it or do you just want to get some new tires and be on your way. Or suggest any other option for us to avoid spending 4k before we even got to the timing chain. We drove it off the lot and my husband took it home. Next day he goes to work leaves work gets on the highway for the first time and the car starts driving horrible and he takes it back to the dealership who then diagnose it as the timing chain. The very thing we denied to fix. Now the car was fine when we drove it in no problems. Now all the sudden problem two days after. I called and spoke to a supervisor who didn’t offer any form of help other than to drive it to see if it’s the timing chain. I said I thought something shady was going on for it to be that after we sank all that money into it and denied the timing chain. Then all the sudden it starts acting funny. He disregarded the shady and went straight to I’ll help you solve the problem. They want more money that’s all they want. If I would of known they were going to keep adding more stuff onto the bill we would of bought a new vehicle. Nobody suggested another option or gave us a hey you should really just drive this till it dies and not put any more money into it. The integrity of this place is off the wall. To just take peoples money without telling them another option is robbing people blind. Then break something that isn’t broke to get them to come back and fix what was denied is unacceptable and unethical. I will never be back my family will never be back and anyone I know I will tell them to stay away. We won’t be buying cars from shaheen or any other business. I will post this on Facebook and tag everyone I know it. Something should be righted in this situation. I was not offered a lower bill or an apology for the lack of communication on what should be done and what shouldn’t. Just a I’ll try and diagnose the problem if you bring it back. I don’t want to put more money into this vehicle. I want shaheen to refund me for the work I paid for and then let me trade the car in for way above market value for another vehicle. They make more than enough money scamming people to accommodate. I doubt that will happen so I’ll just contact my lawyer and handle it that way. Not the way I want to go. Please stay away from here they are not professional when it comes to being ethical.

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