Dan A
After spending 75k on a vehicle and having an issue that led to a simple $200 repair (still in warranty) Shaheen was unwilling to make it right. I really enjoyed my experience purchasing a vehicle with their team, but unfortunately on the back end when you expect a company to actually be a support they did not come through. A huge disappointment and really taints the Shaheen brand. Their team was not willing to go the extra mile on something so small. It wasn’t about the money it was about making it right on a mistake they clearly should have been help accountable for. If you are looking for a dealership that is willing to “sell you” and sweep you off your feet but not hold true to their word on the back end this is the dealership for you. Super disappointed and I’m sure I am not the only person they have treated this way. As a business owner that buys a brand new vehicle every 2 years (cash) I’ll be going elsewhere.
Response from owner
December 8, 2025
Other reviews
Linda Oversmith
Joe was awesome he made this experience very comfortable.
Jessica Solomon
I needed an oil change, other basic maintenance things and a smaller repair. The process ended up taking a few hours longer than I had anticipated but the people there were kind and helpful and they did end up making things right. I appreciate their professionalism and their willingness to make things right without my even asking.
Kristina Randall
We called and Emily did something no one else would commit to do....come in and leave with the vehicle the same day. It was a Saturday and already 12 pm when they said, yes we can!! We were driving in from over an hour away and wanted to make the trip with it. They even stayed 45 minutes after closing time to make it happen! Thank you!!!
Old Fool
Timely repairs and advice regarding available GM savings. Service adviser Adam was very helpful.