Teri Reisner

So we purchased a 2024 Tahoe spending the most we ever spent on a vehicle. We purchased the Zurich insurance with being told it covered everything inside and out. Three days after we bought it, I accidentally drove on white line paint. It got on the side of the paint, running board and both felt wheel wells. The road was not marked. I went to a body shop got a quote. Turned it into Zurich and was told it only covered paint. Went back to Shaheen and the used sales manager had me bring it in. Had a loaner for me to borrow. Had it for a week. I got called to pick it up. Get there, got paint off running board. Sales manager tells me he painted my felt wheel wells black. Mind you, this is without my consent. He also informed me that the black paint will eventually chip off. I am not a happy customer! I am furious. As my husband is too. This is an $80,000 vehicle. Would you want your felt wheel wells painted black without your consent? And now instead of doing the right thing and replacing the felt wheel wells he says we are black mailing him. What are we black mailing him about? We went there because we knew the salesman. Thought we were going to have a great experience and this is what it has come down to. We will never buy another vehicle from there AND we will NEVER recommend them to anyone ever!

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