Oliver Neeb
I expected a lot better. I had an appointment with Hayden i think his name was and when i walked in Brent Cram decided to work with me instead. And when we sat down Brent started to ask me question and it felt like an interrogation. He was rude, unprofessional, talking about how bad his kids are and made car shopping super stressful. He tried to take advantage of a kid who was buying his first new car. also He kept telling me how much he doesn't car if i buy a vehicle or not and it was super rude. I wish Hayden would have been my salesmen like the original plan. The one time i did talk to Hayden he was super nice and respectful. offered me coffee and water and was super respectful. I'm not rating Shaheen 1 star because I'm sure they have a lot nicer salesmen, I'm rating my salesman Brent 1 star. Go to Feldman... They are a lot more friendly and don't interrogate people.
Response from owner
November 13, 2018
Other reviews
sarah trierweiler
Chris was awesome at helping me get my new Blazer. Extremely knowledgeable and friendly. I will be coming back to see Chris for all of my future purchases. Ryan from Finance was also great. Extremely personable and knowledgeable. Helped me to get the coverage I needed without spending too much. Overall had a great experience in the dealership!
Matt Ginter
My car purchase was handled without issue and the team at Shaheen could not have been more friendly. They made sure I understood everything and was completely satisfied before leaving. Matt took care of me and was very professional.
Bailey Ziolkowski
Doug and Shane made my leasing experience a positive one. Doug listened to my wants, needs, and dislikes; and asked lots of questions to ensure we were on the same page. Doug and Shane both went above and beyond to make sure I got what I wanted while staying under budget. Overall, a great experience and I am happy with my new Trax!
Steve G.
As soon as you walk in to the dealership you can see the difference in atmosphere. Unlike other dealerships where the service department is toxic, the service department is extremely professional, dedicated, and service oriented. At this point is looks like they fixed an issue that was misdiagnosed at another dealership. Very pleased with my service and shuttle experience.