Robert W
If you go to the service department and “assistant manager” Jason is your advisor leave and go to a different dealership for service immediately. Brought my truck in for a 5 hour job took 5 days to complete. Jason would either never take calls, never respond to texts, or be on a 2 hour lunch break. He would provide no update beyond “taking longer than expected”. Don’t get me wrong I could care less how long it takes to fix the vehicle properly my issue is getting spun around when we spoke and where on the same page that I’d need to know what’s happening/timeframe so I can arrange transportation as I run a small business and have clients and gear I need to transport along with a service animal. Jason failed to keep me informed, failed to provide a loaner, failed at just about everything beyond intake and releasing the vehicle and he barely did that because he put the wrong mileage during intake which delayed the repair under warranty. If incompetence was a person it would be this guy. Again if you go to service for ANYTHING and he says he’s your advisor RUN. Update: just to solidify this 1 star - that call they mentioned? it never took place.
Response from owner
November 21, 2025
Other reviews
Ethan Williams
I had a great experience at Shaheen with Joe Haidamous, very professional and a great guy would recommend to anyone come to Shaheen.
Eric Palmer
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I have bought multiple cars from John Rausch, most recently a 2021 Malibu and I love it. He was so helpful through the process and overall made it an enjoyable one. Will for sure be coming back to Shaheen.