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Shaheen Chevrolet

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Brian Armstrong

November 22, 2025 · review of Shaheen Chevrolet

Worst service experience I’ve had.. I was told my recall was a 2 to 2 1/2 hour job . I got a 8 am appt. I dropped the truck off the night before.. no call to update on the progress.. I had to call several times just to be told me truck had never even been started …. I go to get a loaner they tell me tomorrow… They open at 8:30 I called at 10 to see when I should be there .. was told it still hadn’t been started … not sure as a customer what else your supposed to do .. I had appt dropped the vehicle the night before… had purchased over 8 new vehicles here never again

Response from owner

Brian, We apologize for any inconvenience you experienced with this repair. John Feister, our Service Manager left you a VM yesterday. The vehicle was not finished on Friday, the Service Advisor gave you a loaner on Friday, the vehicle would be finished on Saturday afternoon. You called at 10 am on Saturday stating you didn't want to take the loaner vehicle out of town, otherwise your vehicle would have been ready for pickup on Saturday. Again, we apologize for any inconvenience, please call John Feister back so he can talk through this with you. 517-272-6574. Thank you.

November 25, 2025

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