Rick Dupuis
Worst service department I've ever experienced. Brought my vehicle in for a tire rotation and MPV inspection. Expected a $39.95 bill and was told it would take less than an hour. Got a text telling me I needed a $130 wheel alignment. No one called and explained why or how long it would take, just a text. Reluctantly I approved the alignment. Very poor communication between the service area and oil/tire group. After waiting 45 minutes after alignment was completed I still didn't have my vehicle. When I checked again to see why the delay (I had to make several trips between the two service areas) I found out they were doing a software update for a recall. No one asked if I wanted this done $170 and two and a half hours later I got my vehicle. This is the third time I've had an issue with them. Will be taking my Equinox to another GM dealer for all future maintenance.
Response from owner
December 3, 2024
Other reviews
Jay Tee
Great customer service from Jason! Jason was awesome and kept me updated! Highly recommend this location for any service needs! Thank you so much
A.H
It’s a shame I have to leave this review, but I would be doing a disservice to others if I did not. My Service manager Payton did a phenomenal job. She did the best that she could, and I don’t blame her for this that being said I brought my Chevy Cruz into the dealership to have the sunroof inspected because it was leaking. They then proceeded to tell me that it’s the window that is leaking. Last time I checked, water cannot go through glass. They tried to tell me that I needed a $2500 window LOL. A seal AROUND the sunroof OK maybe but not a window. I quickly abandoned that cause or rather having them troubleshoot it I should say The other thing that I brought the vehicle in for is a parasitic draw I know, for a fact that other people have similar set ups as to what I have. And they do not have problems. I have a edge CTS monitor Dash camera and a phone charger My particular vehicle the Chevy Cruz diesel has a fuse cover on top of the battery They then tried to tell me that this was the cause and why I was getting a battery drain, I will take some blame in not telling them that I know that this needs to be replaced. I had temporary jumpers to bypass the fuse block just so I can actually use the car until the fuse. Top arrives in the mail. That being said the focus is then shifted. I said test everything. With everything in the car plugged in and then do it not plugged in they as requested did the test and found I had a Parasitic draw, kind of like the Jews LOL. All jokes aside it tested for about 3V Which does constitute a parasitic draw I will concede On the parasitic draw aspect, but you’re gonna sit there and tell me that a sunroof needs to be replaced because water is going through Hard glass that is not broken or cracked? Cmon man …no The whole reason I even decided to come here is because I had positive experiences with them in the past
Cyntoya Campbell
Devan was absolutely amazing, knowledgeable, patient, and super helpful with assisting me with finding the perfect car for my daughter. His professionalism and genuineness speaks volumes when it comes to customer service. If you’re looking for a vehicle, i highly recommend visiting Shaheen in allowing Devan to assist you in getting the right vehicle for you. Thanks again Devan!
Les Coxon
Very professional. Left me with a confident feeling.