elizabeth stevens
Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer “ worry free package “ ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don’t have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there’s no way they can confirm that a rock didn’t hit my car on the way home and that too much time had gone by ( at this point hadn’t even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). It had not snowed yet and was a clear sunny day when brought home . Honestly it’s a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these “worry free warranties “ I got signed up for that it’s going to be a worse headache . As expected with the follow up comment , no one ever reached out . Not surprising .
Response from owner
December 20, 2025
Other reviews
Robert Biggs
We had an excellent experience at Shaheen Chevrolet. We thoroughly enjoyed working with Doug Matthews. He was extremely friendly, helpful, and knowledgeable, making our entire buying process quick and simple. We really appreciate the attention he gave us regarding every detail during our process of purchasing our new Blazer. We will highly recommend Shaheen and Doug to anyone we know looking for a new vehicle!
Dale Snitgen
We've taken vehicles to Shaheen Chevrolet of Lansing for service for over 10 years. They've always treated us well, are competitive on pricing, and stand behind their work. We've had service done at a handful of other dealerships and Shaheen is consistently the best. Most recently, we opted to purchase from Shaheen. A manufacturer repurchase left us in need of a vehicle and Zach Brendahl delivered. He was friendly and down to earth. It never felt like a sale at any point during the process, rather someone just genuinely interested in our story and helping us out. Super low pressure and incredibly accommodating from start to finish. Being able to text or email for quick things was a huge perk as well. Our expectations were exceeded in nearly every aspect. We need more sales people like Zach! When we're ready for our next vehicle, we know exactly who to call.
Alexis Thurston
Amazing customer service! I called for service and they were able to get my car in on the same day. My service rep, Cam, was incredible. He was extremely professional, called me with important updates, and fought with my extended warranty company to get everything covered. He went above and beyond!
Jim Doerstler
A very professional and accommodating dealership. I came from over 200 miles away to buy a specific appointed truck. We were treated like a local customer who had dealt with them for years. The sales person & sales staff were totally focused on our satisfaction. They deserve the highest rating for sales & service.