ღ ღ
We had been approved for an auto loan through our bank and were waiting for the dealership to finalize the process so the bank could issue the check. Everything was in order on our end. After some discussion, we were persuaded to consider a different option for what we were told could be a better deal. Several hours later, we were informed that the dealership could not provide a better offer; by that time, the bank was closed. We were then notified that the vehicle had a check engine light and was in the service department. Unfortunately, due to poor and inconsistent communication throughout this process, the dealership lost a confirmed sale. I called back today to check on another vehicle and express my frustration with them just to be told I'd get a call back, with it being hours later and no call. I'm very disappointed as this has been our families go to for vehicles, especially with our history in GM workers. I will never recommend this place again as it has completely turned shady and unprofessional.
Response from owner
December 31, 2025
Other reviews
Jeffrey Smith Jr.
I purchased a 2025 Chevy Trax and had an absolutely great experience at Shaheen Chevrolet. Lenny Ezzo is a stand up guy and the best salesman on the lot. Not only did he make sure we got the exact car that I wanted, but he was patient in my decision making process which drew me to him instead of other dealerships that were very pushy. Matt Rubelman, Jack Van Pelt, Rob Lucas, Ann Bennett, and Nichole Krause were instrumental in helping me out with the sale as well and showed great care to my fiancee and I! The whole team at Shaheen is great, and the president Ralph made time to connect with me as well, before I drove off the lot. Great team and even better experience!
Brooke Lamson
100 percent happy with my car purchase experience. John Rausch listened to my must-have list and found me the low-mileage options-packed Equinox that fit my needs and my budget. He answered every question and gave me a great tutorial of the car’s features. Best car-buying experience ever.
Chad Cope
John is awesome!! Got I to a new 2023 Blazer and it's and amazing blazing vehicle, and they took a trade in with no hiccups. 100% will and do recommend Shaheen Chevy for you new car purchase.
Maria Rabi
It took more visits than I thought necessary (4) but they finally were able to find the issue. Jason Jones , service writer was awesome! We also had my daughter’s car in 3x for a problem with her vehicle but finally got that fixed also. Worked with him on her car also, great guy and was very helpful and easy to work with 😊