Service Department Experience

David Darby

I had a great experience working with Brooke at Shaheen Cadillac. I initially brought my XT5 in for repairs because my AC was not working, along with a few sensor issues. I know she is the service advisor and not the technician, but she made the whole process much easier. She kept me informed, explained what was going on, and worked with my extended warranty to help move everything along. I also brought my vehicle back a few days later for an oil change, and Brooke was just as helpful and professional then too. I really appreciated her communication, follow through, and how easy she made the service experience.

Jason Lloyd

Jason was very professional, knowledgeable, and down to earth. Great Sercice! The techs did an amazing job. Car is like new

K D

I have received excellent service for the past 7 years. Brian Hankey is a kind and patient service manager.

Carol Shaheen

I liked the ease of scheduling my appointment on-line. Although I live very close to another Chevrolet dealership, I chose Shaheen initially because the other dealer was not open on Saturday. I then scheduled for Monday. My appointment was confirmed by phone and also email. However, when I arrived - 3 minutes late, there were 3 cars ahead of me. Someone came out and told me there was a scheduling mishap and that they were short handed. He also quickly adjusted the time on my dashboard to daylight savings time. They made arrangements to get me in to another bay after a half hour wait. That said, the person who worked on my vehicle was super efficient; I could see everything was a team effort. And although, all-told it was one hour from start to finish, I left with a flower (yes, as a woman I love flowers) and a smile on my face.

Carol Sheldon

Rich Ockerman was Pleasant and polite and on top of everything for my car.

Lanell Nelson

The service department was very helpful and knowledgeable. The care and concern they showed for our vehicle was transparent. We feel very comfortable and confident with our vehicle being serviced at Shaheen Chevrolet.

Kimberly Courtland

Always great service and Cam and Jason always take great care of my family and our vehicles. Won't go anywhere else!

Trina Roe

Got to their “instant” oil change center before 1 pm wasn’t out until after 3:30. Only 1 non-appointment lane open. Then said cooling system was fine but when I asked about it told me coolant was very low but they couldn’t fill it there. I complained non-dealer places did, so why would I ever come back there and then they agreed to go to their service department and get some to fill it. Then when I asked to have wiper blades changed they didn’t have the right wiper size there either and had to go back to the service dept for part. The tech who waited on me was very apologetic and I wholeheartedly give him 5 stars. I blame the problems here on service management. This was most likely my last time there.

Clair Kramer

Everyone at Shaheen was great, jason in the service department was great, they we're very professional, vehicle seem to be running great at this time, thank you to all involved, have a great day

Chris Smith

Had a transmission replaced by the SHAHEEN crew. From the advisor, Jason Jones, to the installation crew all were awesome. Fast turn around and extremely professional. I've been a customer of Shaheen for a long time and will continue to do so.

Lena Montgomery

Polite and helpful service on my Z06 from both employees during my oil change with Phil and my 2 recalls with Rich in the service department!

Sumira Shah

I recently had my oil changed at Shaheen Cadillac, and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was welcoming, professional, and efficient. They made the entire process smooth and stress-free, which is something I really appreciate when it comes to car maintenance. The service team was knowledgeable and took the time to explain what was being done, along with any recommendations for future care—without being pushy. The waiting area was clean and comfortable, and the service was completed quicker than expected. It’s clear they value both quality work and customer service. I left feeling confident that my vehicle was well taken care of. I would definitely recommend Shaheen Cadillac to anyone looking for reliable and friendly service, and I’ll be returning for future maintenance.

AMBER GEBHARD

Always receive great service from the top notch advisors, mechanics and shuttle drivers at Shaheen!

William Rawlinson

Great reliable service!!:) very nice man David Hanna! Thank you:)

Dawson Taylor

Doug was awesome! Helped me with my 2019 ford f150!!

Cynthia Vlasic

I am always happy with the service I get at Shaheen

Shelby Duke

Pretty disappointed with the staff and their communication (besides the women in the waiting room at the desk, she was wonderful). I had an appointment for 3 o’clock, they left me sitting in my car for about 30 minutes without addressing me or letting me know how long my wait would for my APPOINTMENT. After getting out of my car and coming inside despite the signs asking to “remain in your vehicle” to find out what was going on they then took my car around back and rushed my service because they could see how upset I was.

Steve G.

As soon as you walk in to the dealership you can see the difference in atmosphere. Unlike other dealerships where the service department is toxic, the service department is extremely professional, dedicated, and service oriented. At this point is looks like they fixed an issue that was misdiagnosed at another dealership. Very pleased with my service and shuttle experience.

James Smith

The entire staff that was involved with servicing my vehicle were outstanding. The team coordinator kept me up to date. The process was efficient and I was out quickly. Great job everyone!

Hilda Davis

My appointment was on time, everyone was very courteous. They explained all the work they were doing. It was efficient and quick I’ve always enjoyed getting my cars serviced here.😃

TPM Thonyproductionmulti-services

Roza , Amazing experience! The service was professional, fast, and high quality. I’m very satisfied and highly recommend this business to anyone.”

Meghan Pricco-Smith

The service tech that helped me was super friendly & did a great job! I truly appreciated him!

Laura Degner

My experience through Shehan was awesome except for a car to drive when my car was in the shop

Aija Hall

The whole staff is great! From salesperson Isaiah and manager George to Dale in the service department. I will definitely recommend Shaheen to others.

Brian Hawks

Jason Jones delivered exceptional service regarding my electrical headlamp issue. Couldn't have asked for more! Thnks Shaheen!

Mary Haas

I appreciated the tracking of my service so I could follow along. The staff member I worked with was patient and helpful. The best part was the service receipt shaking me all the items checked on my car. Great work, thanks!

Nicole Davis

Very professional service. Took care of me timely and the lounge was comfortable

Julie Baker

Jimmy over at service was excellent to work with. Very professional and always has a smile to on his face. Highly recommend Shaheen in Lansing.

Kelsey Watts

Bought my car today with Joe Haidamous. Good deal and friendly salesperson who worked with me. The reason I decided to come back to Shaheen is how the service department, particularly Jonathon, has taken care of me in the past. Thank you, Joe and Jonathon!

Patrick O

Jason, at Shaheen service, was fantastic. He communicated well and worked expeditiously. The team as a whole did a very nice job and I am grateful!

Anthony Fields

Great service. Very helpful advisor (Adam)and courteous.

AME

Adam in the Service Dept always takes great care of our family’s vehicles.

Michael Djavid

I would like to leave a review for Adam Ebrite in the service department. He is very polite, honest, and friendly. His professionalism made me feel welcome, comfortable, and truly valued, like I was at home and part of the family. Adam is excellent at explaining everything clearly and communicating in a timely manner throughout the process. I am very satisfied with him and his service. I picked up my car with the new engine, and it has never driven as well as it does today. I truly appreciate you, sir, and wish you all the best. Thank you very much.

Carl Spencer Jr.

Adam Ebright was great to work with. Him and the technicians addressed my issue and repaired in a timely manner and everyone involved was very professional. Highly recommend

Carol Shaheen

Jason, my service writer was polite, accommodating and made my experience very easy. The only place I go for sales and service.

Marshell King

I was well taken care of my service was fairly quick, the service advisor Adam E. was familiar with my Allstate warranty and he took care of everything

Bonney LaVigne

I found that everyone I had contact with was polite and respectful in helping me with my car concerns. I will be back when I have concerns again.

Joseph Kunk

Excellent service. Repair done right. Kept me informed of status. Explained the work done. No mess, and gave me a free car wash.

Kristin Rundel

From the moment I arrived to the moment I walked out I felt cared about like my car and safety were a priority. I appreciate the thorough and expedient job the team gave me. Thank you for taking a rough day that included a broken down vehicle and making it a positive outcome/experience! I would definitely recommend family and friends to come to this dealership and will return in the future with my business.

Robert McGeorge

From the service manager to the advisor to the technician, our experience was fantastic. The team at Shaheen always goes above and beyond to make sure we are taken care of. Providing the loaner vehicle really helped since I would have been without transportation while the repair and maintenance was completed. I really like to portal and the constant communication to provide updates.

Jane Weber

We were treated unbelievably well. Our 2024 Terrain transmission went out. We bought it at Crippen, they said they didn’t have a mechanic to repair it, and they would take it to a Shaheen mechanic. After weeks of not getting real answers, not getting our calls and texts answered, our car finally was taken to Shaheen. Less than two days, and constant updates from Payton our car was repaired. The mechanic Randy, even talked to us explaining what the problem was and how the repair was done. Five stars aren’t enough for our experience with Shaheen.

Jay Tee

Great customer service from Jason! Jason was awesome and kept me updated! Highly recommend this location for any service needs! Thank you so much

Dave Bastian

Hands-down absolutely best service, no doubt about it.

Jackie Conley

We always have a good experience when we have any interaction with Shaheen. We don't have to drive that far for regular maintenance like scheduled service or oil changes but we do it because it's comfortable for us there.

Ron Alexander

On my recent service visit, here's what happened. My advisor was Jason Jones. He listened intently to what I was there for. He asked questions when he didn’t fully ascertain what the problem was. From that point, the car was taken. I received a shuttle ride back home, received texts as to what the status was or if they required more information on what the issue was and then when it was completed, brought my car back to my home. It was a smooth process. I have purchased 5 vehicles from Shaheen’s over 2 decades. From their sales personnel, to financing, oil changes and service department, I have never had any complaints. Thanks for a first class act Shaheen’s!

Rick Dupuis

Worst service department I've ever experienced. Brought my vehicle in for a tire rotation and MPV inspection. Expected a $39.95 bill and was told it would take less than an hour. Got a text telling me I needed a $130 wheel alignment. No one called and explained why or how long it would take, just a text. Reluctantly I approved the alignment. Very poor communication between the service area and oil/tire group. After waiting 45 minutes after alignment was completed I still didn't have my vehicle. When I checked again to see why the delay (I had to make several trips between the two service areas) I found out they were doing a software update for a recall. No one asked if I wanted this done $170 and two and a half hours later I got my vehicle. This is the third time I've had an issue with them. Will be taking my Equinox to another GM dealer for all future maintenance.

Yeasia Todd

I was treated very poorly after asking if I could use my grandmothers coupon. Which , they could’ve said no I still had the money but then I was treated as if I was about to run off or something. I was asked to get out my car and pay. I’ve never had to do that and the lady never closed my hood until it was time to pull out. Idk what that was about but I didn’t appreciate that. I will not be back for anything.

caleb

Always fast and kind. They also give you any available discounts even if you were unaware of them. Only place I will go for service on any vehicle I own.

Jordan

Roger is my hero. Great service and attention to detail. A+ experience.

David Pequet

As always best in class service and personal attention. That’s why I have only bought my vehicles from Shaheen Chevy for over 40 years

Matt Carey

Very pleased with service of my vehicle. Cam did a good job communicating and seeing it through to get my vehicle back in good time.

Jean Stewart

Good service. Shaheen's scheduled my appointment speedily, and repaired the alignment on my transportation. I am glad to do business with this group of professionals.

Mary Lynn Broughman

My service was good. I had a 11am appointment i arrived 10 minutes before 11 and a vehicle was just going in. My guess that vehicle came early and took my time and I waited until around 11:30 before I got in.

jessica denman

Cameron was my service writer and he did an amazing job. The manager Jonathan was very nice and professional.

Mary Booth

Devan was very helpful and very kind. He set up an appointment for me to explain the features and how to use them. Excellent service

Jamie Lee McCartney

I always get excellent service when I come here. Phil was very nice and professional, he informed me that I would be needing two new front tires soon as well as an alignment. Im glad I can bring my vehicle in for service and leave assured that it was done correctly. Thank you Phil and thank you Shaheen for being the best around for what I need.

Cody Grider

Exceptional service and customer care. Facility is clean and organized and the staff is always diligent, quick, and professional. Please see this team for your service needs. I will be back every time

robinhoods2009

Service got me in and took care of my back breaks and they also had time to get my oil changed! Awesome Service! Great Place to do business!!!

Nakiila Guyton

Cameron was great with communication and patience. They did a great job on my vehicle. Will definitely recommend their services.

Betsie Sobania

We purchased our pre-owned, 2019 Chevy Traverse back in 2023 and still love it! It runs great and whenever we need to bring it in for service, the service team is friendly and communicative. They are always quick to resolve the issue and I feel they are honest about whatever is wrong. We will definitely be coming to Shaheen for a long time!

J Bentley

Arrived early for my appointment. They were able to adjust my appointment time and do my service right away. Great Job! Thanks.

slumnation wolf

Jason in the service department came threw this weekend had a key getting stuck in my ignition. Diagnosised the problem had me in and out the same day. The there service guys at shaheen hands down are great people.

Ray Robins

Shaheen Service was good about my time constraints and needing to get home and later being picked up to return to dealership. Their courtesy driver was great. The actual service I need couldn't be done because of parts not in stock. They promised to keep me posted and we will get my car serviced when the parts are in. I hope it isn't too long.

Candice Morrison

I have used this dealership for over 20 years. Always excellent service. I worked with Roger Hicks, Eric Pardo and Kevin Simpson. Always kind and knowledgeable. Purchase many cars from Shaheen. Service department is excellent! I would recommend a Shaheen experience to anyone! Thanks guys I love my new truck.

Pamela Saunders

Micah was awesome; however I would have preferred to not have to wait in my vehicle when being serviced. And in doing so, I found it very unprofessional to have to listen to vulgar language by your team while waiting in my vehicle. That’s not the place when you have customers within earshot.

Callie Heck

Bought a used car from Shaheen as a first car for my daughter. Erick was super helpful during all parts of the process - test drive, inspecting the car inside and out, paperwork, and all explanations. Ryan made the payment process super fast too. Ended up needing to take it back in a couple days as a bolt had come loose so there was something rattling. Erick connected me to Chase in the service department to get an appointment quick.

James Hosmer

I had never had a vehicle serviced at a dealership before. I had never had a new enough vehicle before. But this was great! The customer service agent was polite and helpful. The service was really quick. And they still have a phone number to call and speak with a real human to setup the appointment was maybe the best part. Highly satisfied!!!

Nancy Lynn

Christopher Paulik and Mr. Andrews were very easy to work with, kind, and accommodating. I have done business with your service dept as well and they are all good people. I appreciate having a dealership and service store to go to that I can trust.

Amie Stid

Great customer service ! I was contacted to remind me to schedule my oil change. They accommodated my schedule and got me an appointment within a few days. They were prompt professional, personable and efficient. I appreciated the carnation that was presented to me! As well as the offer to vacuum my vehicle.

trenton imes

Experienced rocky customer service on our 2023 traverse. But Amanda in the service department was a great help, and did an amazing job! Also, Ross reached out following our appointment to see our initial concerns we had and how things could be rectified.

Holly Benson

Gage was so helpful & went above & beyond to help us get our brakes & wipers fixed on our Suburban we bought from Shaheen in 2015. Not only did they get it done in less than a day, they did it for a price that couldn’t be beat!! We will be purchasing a new Suburban within the year & the only place we will be shopping is with Shaheen, because they know how to keep you coming back! Highly satisfied customers, Ryan & Holly Benson

Patricia Myles

My cashier was great! She was very pleasant, personable, informative and helpful!! My paperwork indicates that I have a service advisor; however, he never identified himself, never "advised" me about my vehicle, didn't have me sign to authorize service to my vehicle....nothing! I signed authorizing service of vehicle with the cashier after the service was complete. An unidentified man did approach me when I was walking away from the cashier with an offer to purchase my vehicle...this was presented in an unprofessional manner. The only reason I scored this survey as high as I did was because I have had previous experience with Shaheen and MY CASHIER WAS PRETTY DARN AWESOME!!!!

Lisa Martino

My first time experience with Shaheen was wonderful. Everyone was friendly, courteous and helpful. I definitely will have my car serviced here again. I would consider buying my next car here as well!

Alex Seczney

I brought in my 2013 Jeep Patriot for some general up keep, and Andrew W. was very helpful. He sent me a list of things that needed attention now and other parts that were going to need work. Andrew also suggested some services for the age of the vehicle that should be done. All the work I asked to have done was completed in a timely manner and parts didn’t take long to get, even though it wasn’t a GM vehicle.

Fay Cottongim

The noise under my car was quickly diagnosed. Shuttle service was offered and I was pleasantly surprised. When I was shuttled from my home back to the dealership service department I was extra surprised and pleased. Randy was an easy man to talk with and comfortable to be with. A very good experience with good service and expertly done repairs.

Daniel Schultz

I had a small engine issue. Adam in Service was phenomenal. His communication was great; the company’s text and email communication was impressive. But I have to say about Adam—his service was outstanding. By the end of our discussion I started to wonder if he was busy, because he dedicated so much time and focus to my small issue (of course he is busy!). Thank you.

Donna Hart

The service staff at Shaheen Chevrolet are friendly, courteous, knowledgeable, and efficient. I delight in bringing my vehicle to Shaheen Chevrolet. Even though, I am no longer leasing from the dealership, as I bought an older model car out right, I return to the dealership for service, such as oil changes, etc. In my assessment, no other automotive business offers such great service that your dealership affords me. Your prices are reasonable too! Thank you!

Julie Jordan

This was my first time to have my Jeep service with Shaheen. I was a little concerned since I didn't buy my Jeep there. But my concerns were lifted once I drove into the service garage I was met right away with a smiling face as if I had been a customer for years. The communication was amazing!!! Thank you Shaheen service depart for making a great customer experience for me.

Sarah Smith

Being a customer here for over 9 years, the customer service remains exceptional and that staff has always been, and continues to be, very helpful and sincere. Between Quick Lube and the Service Department, there was excellent communication and team work. They also went above and beyond to accommodate me. I was able to schedule the service appointment before I had to be to work, they provided me with a rental car, and called me with updates on the status of my car throughout the day. My car was finished by the time I was out of work. My three-year old daughter was the happiest though because she got to choose her own flower. Thanks again for everything you guys and girls did (and continue to do) for us! Your hard work and kindness does not go unnoticed.

Tycho Aussie

Shaheen service was fast and professional, taking great care of my car. They masked off the interior and quickly performed the service, getting it back to me in an hour. There was no sales pressure, and they returned it to me as clean as when I gave it to them.

Laura Hayden

Was very grateful to be able to get my vehicle service scheduled and completed in less than 24 hours, after being told that my regular mechanic was booked out 3 weeks. Very professional and friendly, gave me a ride to work while the work was being done, and very thorough in explaining what was anticipated and what was done. I will be returning to Shaheen for service in the future. Thanks!

Stacy Lynch

I am always happy to work with my service guy at Shaheen Chevrolet. He has worked with me for years and I have done business with this same dealer and service dept for 10 plus years. I haven't always been the easiest customer to deal with so I can really appreciate that they have always remained professional and have helped to resolve and problems or concerns that I may have. They are straight forward, genuine, and good people to deal with! Shout out to Jonathon for being so cool and helpful!

Jennifer Hatt

People are very friendly here! Bought a car from them this year and nothing was high pressure. Felt comfortable the whole time. I like thier service department as well. The waiting room is nice and the shuttle is a great option if you have something that takes a longer appointment. Ann who works customers service in the service department is so friendly!

Sarah Johnson

This is by far the best service experience I've had at a Chevy dealership, and I've been to quite a few in the last 14 months! Jonathan was extremely helpful, and had exceptional customer service skills. Everyone I encountered in the dealership was courteous, and the experience overall was stellar! Thank you, Shaheen, I'll be back- and if not for service, possibly my next car!