Sarah Smith
Being a customer here for over 9 years, the customer service remains exceptional and that staff has always been, and continues to be, very helpful and sincere. Between Quick Lube and the Service Department, there was excellent communication and team work. They also went above and beyond to accommodate me. I was able to schedule the service appointment before I had to be to work, they provided me with a rental car, and called me with updates on the status of my car throughout the day. My car was finished by the time I was out of work. My three-year old daughter was the happiest though because she got to choose her own flower. Thanks again for everything you guys and girls did (and continue to do) for us! Your hard work and kindness does not go unnoticed.
Response from owner
January 21, 2021
Other reviews
Stacy Hightower
Spence was absolutely AMAZING during this whole process. I understood everything he was explaining to me about the process of getting a new truck. Spence NEVER made me feel like I was being pressured into something that I didn’t want. Spence listened to everything I was wanting and needing in my new truck. The whole overall experience from when I walked in the door 3 weeks ago until today was a AMAZING. I’m giving Spence 10,000 stars.
Courtney Beard
Updated Review: The team at Shaheen was responsive and exceedingly helpful in assisting us with the purchase of our new vehicle. We went in knowing what we needed/wanted, and Logan was able to deliver. This new vehicle has more features than our last purchase, so it was great that Logan was willing and able to sit and show us how everything worked. This is our second vehicle purchased from Logan at Shaheen, and it won't be the last. Original Review, October 2021: We were on the market for a new Traverse, and got to the point that we started cold calling dealerships to see if they had any on order that had not been sold. I left my information with Shaheen, and received a call back from Logan Willbanks that same day. Logan was great from start to finish, and even asked if I had a Costco membership so I could get additional discounts. When it came to financing they found us the best rate, and weren't too pushy with additional warranties, which was refreshing. This is our first time purchasing a vehicle from Logan and Shaheen, and it won't be the last. Highly recommend!
Ginny Shannon
I give credit to Ashley (internet sales) for continuing to reach out to me despite my lack of interaction. That was a big reason I chose this dealership. My in person salesman Tim, was very polite, friendly, and helpful throughout the entire process. As was the financial representative. The facility and vehicle were clean and pleasant as well.
Scott Byer
Jack has now sold me my 3rd vehicle. He is honest and straight forward with answers to my question. The whole dealership is worth visiting and doing business with. If and when the time comes, I will be back to Shaheen!