Fay Cottongim
The noise under my car was quickly diagnosed. Shuttle service was offered and I was pleasantly surprised. When I was shuttled from my home back to the dealership service department I was extra surprised and pleased. Randy was an easy man to talk with and comfortable to be with. A very good experience with good service and expertly done repairs.
Response from owner
February 21, 2023
Other reviews
Evelyn Lynn
Our salesman, Lenny Ezzo, of many years and numerous auto purchases was awesome as always. Also Jeff found additional rebates for us which was very much appreciated. Chris Davis in finance explained all of our options and was very informative which made everything go smoothly. Great team!
Scott Dick
Friendly sales staff, cleanest dealership I've ever been to and easy to purchase from. Thank you Dave H and Troy A.
Justin Evans
Had a great experience! John Korrey was Awesome! Will definitely go back!
Larry Curits Jr
No one even acknowledged me after pulling into the service bay. There was a group of about 3 guys standing around talking to each other. After close to 5 minutes of being there, one of them came over to me and said my service adviser would be over shortly. When he did arrive to check my car in, he was clearly preoccupied with taking care of other things as he took my info. He was nice and cordial but seemed to have a lot of things on his plate. I brought my car in the evening before my 0745 the next day. At 4:45 pm the next day I had not heard anything on the progress of my vehicle and the text app said it was still in inspection stage. I called to see what was going on and was told that the technician got caught up on something else. I understand that things happen and was not angry at that. However, if my car was going to be held overnight, I'd have appreciated someone calling/informing me prior to it being so late so that I could have made alternative transportation plans. The next day I was contacted and told that my vehicle had been inspected and that I needed to make arrangements to have my car towed.I panicked a bit and asked why? It was a mistake and the service adviser realized and apologized. I bought my Cadillac from the Chevy used cars and have had it serviced at the Cadillac service center. I never had any problem with their service but realize maybe its because its Cadillac. So overall, my experience with the Chevy service was nothing to rave about. Though this was not the worst experience ever, there was enough there that I will try one of the other local Chevy service centers next time for repairs.