All reviews

Kristen Mcgraw

Can’t express my gratitude enough to Doug Matthew’s! Thank you so much for your patience’s kindness and support in getting me into a reliable car in such short notice when my other car kicked the bucket!! Will always recommend Doug at Shaheen Chevrolet in Lansing! Thank you to everyone there!

Tim Mark

Sean O’Neil made our car-buying experience completely painless. We selected the Chevrolet Blazer online on Friday, and it was delivered to my office by Wednesday—easy and efficient from start to finish. This was our second purchase from Shaheen Chevrolet, and both experiences have been excellent. Highly recommend! Tim & Pam Mark

Venus Kumar

Ben came highly recommended and he did not disappoint! He found me the truck I wanted and let me take it for a 24 hour test drive! He was not pushy and helped me make an informed decision. I will definitely buy from Shaheen again!

Rick Dupuis

Worst service department I've ever experienced. Brought my vehicle in for a tire rotation and MPV inspection. Expected a $39.95 bill and was told it would take less than an hour. Got a text telling me I needed a $130 wheel alignment. No one called and explained why or how long it would take, just a text. Reluctantly I approved the alignment. Very poor communication between the service area and oil/tire group. After waiting 45 minutes after alignment was completed I still didn't have my vehicle. When I checked again to see why the delay (I had to make several trips between the two service areas) I found out they were doing a software update for a recall. No one asked if I wanted this done $170 and two and a half hours later I got my vehicle. This is the third time I've had an issue with them. Will be taking my Equinox to another GM dealer for all future maintenance.

John Menard

Came in to buy an older truck and had a great experience my contact person there was Roger super nice very knowledgeable we took the truck out for a test drive I was a little concerned about rust underneath it he said we'll go throw it on the hoist and take a look I mean who does that you don't get that from them little mom and pop sideshows these dealerships really are great picked up the truck today gassed up washed tires aired up and a little box of candies great service would recommend them everyday five stars.

Kristal Thomas

They were very eager to go after the car I wanted at another dealership. Sean was super responsive and professional.

B L Telfer

Went to Shaheen Chevrolet when my low air tire warning light came on. Tony & Mak were very helpful in getting me in quickly and repairing a tire that had a little nail in it. Mak also reset my tire sensors as they had somehow gotten turned around in the computer.

Teri' Pete

Top notch customer service and I am beyond pleased with the vehicle I'm leasing. Special thanks to Troy Andrews, Zach Fouts and Ryan Joy!

Connie s

Friendly not pushy and overbearing they met me half way. Very good experience.

Yeasia Todd

I was treated very poorly after asking if I could use my grandmothers coupon. Which , they could’ve said no I still had the money but then I was treated as if I was about to run off or something. I was asked to get out my car and pay. I’ve never had to do that and the lady never closed my hood until it was time to pull out. Idk what that was about but I didn’t appreciate that. I will not be back for anything.

caleb

Always fast and kind. They also give you any available discounts even if you were unaware of them. Only place I will go for service on any vehicle I own.

Mickey Fountain

Quick Lube Staff all performed 💯! Great coffee while waiting was a plus!

Lucy Mo

Derrick Kopulos made our experience at Shaheen Cadillac very memorable. He was friendly and went out of his way to ensure all our needs were met. I would recommend you seek him out the next time you purchase a car!

Rick Schlaack

Brent Cram was absolutely amazing in helping us buy a used Chevy Equinox at Shaheen! He was friendly, patient, and made a complicated paperwork process wonderfully easy. Me and my wife needed a vehicle ASAP, and we were very satisfied (and relieved!) with our purchase. If you're ever in the market for a used car, go to Shaheen and ask for Brent!

Mike Karkau

Johnathan Feister and Ivan Arnold were a blessing to work with! They are knowledgable and did a professional job!

steve murray

Service was a nightmare. I scheduled an apt. and it took them 4 weeks and 4 days before I got my truck back. Can't believe anything they tell you. There's not enough space to cover how dissatisfied I am.

Adam Cleveland

They are great people.Help me get my car in a couple days. The best customer service ever. I experience I will definitely be getting my next vehicle here. Thank you so much

Anthony VandeVoorde

This is my 3rd Silverado thank you again. John Rausch has been my salesman for each and done a great job!

Doug Oneputtkelly Kelly

Shaheen is the latest business to jump on the ... We love our customers. We value our customers. We would do anything for customer service. But we're going to pass on the 3% cost of credit cards to our customers. This to me and most people screams you don't care for customer service you don't care for customers I can remotely understand a small mom and pop restaurant passing this charge on to the customer because their profit margins and costs are so thin but but here you are with very High profit margins to begin with and you expect customers to come in with $2,000 in cash to pay for a service repair or get charged a 3% fee because you don't want to take a credit card. It's despicable and it's nickel and diming your customers. Do better Shaheen or at least walk your talk! PS the service workers in the repair shop were excellent is just the Management's poor decisions and policies that I'm frustrated with

Amanda Johnson

Devan was awesome to work with on my new lease. He answered all my questions, never pressured me, and made everything easy as we had never leased before. Very happy with my experience with Devan and Shaheen.

Dennis Kane

I just purchased a used car from Shaheen. The entire process was great. All the people I dealt with were pleasant and helpful. From Brooke the internet rep, Brent Cram my sales associate, the finance guy, and the sales manager Troy Andrews. They took care of everything and made me very comfortable knowing I made a good choice. I was treated with importance.

Harry Gaskin

John Rausch helped my girlfriend. Was very professional and friendly and fast. The finance manager Dave was great too. Had great experience there. I may consider getting a car at Shaheen based on their service.

Biker Beard

Sean and Jeff were great to work with. Great service and compassion towards our needs. Thank you!

Leon Thompson

Mike was very professional and courteous.

Dan A

After spending 75k on a vehicle and having an issue that led to a simple $200 repair (still in warranty) Shaheen was unwilling to make it right. I really enjoyed my experience purchasing a vehicle with their team, but unfortunately on the back end when you expect a company to actually be a support they did not come through. A huge disappointment and really taints the Shaheen brand. Their team was not willing to go the extra mile on something so small. It wasn’t about the money it was about making it right on a mistake they clearly should have been help accountable for. If you are looking for a dealership that is willing to “sell you” and sweep you off your feet but not hold true to their word on the back end this is the dealership for you. Super disappointed and I’m sure I am not the only person they have treated this way. As a business owner that buys a brand new vehicle every 2 years (cash) I’ll be going elsewhere.

Melody Clough

I had a great experience with the most amazing salesman. Others there were also friendly.

Suzanne A

We had a fantastic car-buying experience thanks to Rob Beckwith! He went above and beyond from the moment we arrived—he had multiple models ready for us to test drive, answered all of our questions, and never once rushed us even when we struggled to decide. His patience, knowledge, and genuinely helpful attitude made the whole process easy and enjoyable. We highly recommend working with Rob if you’re looking for a stress-free car purchase!

Mary Clark

Need to give a shout out to Phil for his outstanding service! Before going to Shaheen for my oil changes I use to go to those jiffy lube type places. Every single time I went for a simple oil change they ALWAYS pressured me into getting additional things done which were “necessary” and couldn’t wait to do. This high-pressure tactic made me hate going in to get a simple oil change! When I took my car in to Shaheen I was expecting to need an air filter. Phil checked the filter and said I could more than likely make it to the next oil change. With Christmas coming and being retired on a fixed income I was so happy for his not pressuring me into getting something that could wait. Thank you Phil for your honesty and for your compassion!! I have never been dissatisfied with my service at Shaheen!!

Joni Yaqou

Rob Beckwith was very easy to work with and very helpful! I will recommend him to everyone !

Robert W

If you go to the service department and “assistant manager” Jason is your advisor leave and go to a different dealership for service immediately. Brought my truck in for a 5 hour job took 5 days to complete. Jason would either never take calls, never respond to texts, or be on a 2 hour lunch break. He would provide no update beyond “taking longer than expected”. Don’t get me wrong I could care less how long it takes to fix the vehicle properly my issue is getting spun around when we spoke and where on the same page that I’d need to know what’s happening/timeframe so I can arrange transportation as I run a small business and have clients and gear I need to transport along with a service animal. Jason failed to keep me informed, failed to provide a loaner, failed at just about everything beyond intake and releasing the vehicle and he barely did that because he put the wrong mileage during intake which delayed the repair under warranty. If incompetence was a person it would be this guy. Again if you go to service for ANYTHING and he says he’s your advisor RUN. Update: just to solidify this 1 star - that call they mentioned? it never took place.

Jordan

Roger is my hero. Great service and attention to detail. A+ experience.

Angella Maloney

I have used Shaheen for services for many years. From oil changes and other maintenance needs. They have ALWAYS provided excellent service and the staff is very professional. Thank you Ralph for providing staffing that are knowledgeable and willing to make the customer happy. Sincerely Angella

David Pequet

As always best in class service and personal attention. That’s why I have only bought my vehicles from Shaheen Chevy for over 40 years

autumn wright

I made an appointment for my car on a Friday and dropped it off at 7:30AM. I was told I should have a diagnosis by mid day. I called at 1:30pm as I had not received a diagnosis yet. I was told the technician had not looked at my car yet but would have it by end of the day. I called again at 4:45pm as I still had no diagnosis. Was told that they still had not looked at my car. They stated it wouldn’t be until Monday until they could look at it has my technician wasn’t in on Saturdays. I picked my car up Saturday as I couldn’t go all weekend and Monday without it. I brought it back in two weeks later again on a Friday with an appointment. The same thing happened they didn’t look at my car until the following Monday. I’m unsure why they make appointments when they clearly don’t have time to look at your car that day. Their communication is very poor, and they don’t follow through with what they say. I will never take my car back to be serviced there due to making me go days with no communication and follow through.

Cathie Rena

I am very thankful for all the help I received from Philip Cipolla. I was in a car accident with my 2021 Chevy Equinox and with the help of the finance guy they got me back on the road quickly with a 2024 Chevy Equinox RS. I am very happy and thankful 🥰

James P

Well I guess it wouldn't waste much time with this dealer especially on their commercial vehicle and of sales called talk to someone never really got numbers on the price of a new 25-3500 Express cutaway I even WENT to the dealer this last weekend on Saturday and I live well over an hour away the guy was busy I get it I told the other salesperson I need some numbers I wanted to buy I guess car sales are up so far you don't need more sales good luck

leslie baxter

My salesman Taegan was so informative and helpful. He took his time and thoroughly explained everything to me. I bought my car from him and would recommend him to anyone

Mitchell Stoakes

Great place, Aaron(AC) was amazing. Not pushy at and and really helped us out! 10/10 will be recommending to everyone.

Kalina D

Jordan was very friendly and listened to my needs. I will totally refer him.

Madison Tullis

I travel for work so when it comes to getting any work done or even an oil change it’s hard to find somewhere that can get me done in 1-2days so I can get back to work. Jason helped me get in and out in the same day. Now I’m not saying it still didn’t take a few hours after dropping my vehicle off at 8:30-9am I was out of there by 3-4pm. What took the longest was waiting on the part I needed to get there but while I was waiting the employees were very helpful and accommodating.

Brian Armstrong

Worst service experience I’ve had.. I was told my recall was a 2 to 2 1/2 hour job . I got a 8 am appt. I dropped the truck off the night before.. no call to update on the progress.. I had to call several times just to be told me truck had never even been started …. I go to get a loaner they tell me tomorrow… They open at 8:30 I called at 10 to see when I should be there .. was told it still hadn’t been started … not sure as a customer what else your supposed to do .. I had appt dropped the vehicle the night before… had purchased over 8 new vehicles here never again

Shaun Mason

These guys were amazing. After Crippin took all day and told me they wouldn’t work on my vehicle. Your team saved the day quickly and swiftly I will never go to a different place.

James Schmaltz

I had a very smooth and easy experience buying my vehicle from Jordan at Shaheen. No pressure from anyone at the dealership and they had the best deals in the area. Go see Jordan if you are looking for a car!

Kristy Hagerty

I had an exceptional experience at Shaheen Chevrolet, thanks to Doug Matthews. From the moment I arrived, Doug made the entire process smooth, stress-free, and genuinely enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer every question and make sure I understood all my options and my touch screen. Doug never pressured me—he listened to what I needed, was upfront and honest about pricing, and helped me find the perfect Equinox. The whole team at Shaheen was professional and efficient, and the financing process was quick and completely transparent. My vehicle was spotless, and they even filled it with a full tank of gas, which was a very nice touch. I also got a free oil change for my next visit. I left feeling confident in my purchase and truly appreciated as a customer. I highly recommend Shaheen Chevrolet and especially Doug Matthews to anyone looking for a trustworthy, straightforward, and top-notch car-buying experience. I’ll definitely be returning for my next vehicle!

Richard Murray

This is the fourth new vehicle we have purchased from Rob Beckwith. Rob is extremely knowledgeable and professional. We have complete confidence in Rob. He treats us as old friends.

Ruth

We buy our cars at Shaheen because of the service that is provided. The salesman we had was Logan and he went over and above helping us with our purchase. When I couldn't make it into the showroom because of an injury I had, he delivered the car to us at our home that we were interested in. Logan even took our truck for a trade in appraisal. We didn't purchase the car at the time but about a week later we purchased another one. We had asked for a little bit more for the trade in and he delivered. We got the car for the price that we wanted to pay. We will always seek out Logan the next time we need to purchase a car.

Ailayah Hernandez

Logan was the best! I thought I had my mind set up on a certain vehicle and he heard all my wants and needs! He end up getting something I didn’t even have on my radar! I love it and will be recommending him to everyone! 10/10 experience!

Samantha Smeage

Devan Reed is the best to work with. He’s super knowledgeable, friendly and goes above and beyond to get me into the car I want at the price I’m comfortable with. This is my 4th lease with him and I’ll never work with anyone else!

Samantha Smeage

Devan Reed is the best to work with. He’s super knowledgeable, friendly and goes above and beyond to get me into the car I want at the price I’m comfortable with. This is my 4th lease with him and I’ll never work with anyone else!

Wanda P

The gentleman that I worked with was very good. They did good work. The only problem was getting inside the bay. I have been here many times. I made an appointment for 8:00AM (first time making an appointment for oil change there) pulled up to the appointment lane and there were two cars in the bays and 4 cars lined up outside. I was then shuffled to another bay that had cars waiting. Car oil change didn’t get started until almost 8:30. The appointment was made to save time.