Mike Karkau

Jeffrey MacCowan

I sold my car to Shaheen. Steve Jackson, the used car director was able to offer me their best after I sent photos and the vehicle information over the phone. I brought it in a few days later to him to officially sell it and I was out of there in under 10 minutes. Very quick process and I thank Steve for giving me the best deal and making it so efficient! If I ever go to a dealership again (specifically Chevy) I'll be coming back to Shaheen for sure.

Jodi Rouse

Called 1 week ahead to get my air conditioner looked at. Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow. So I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning. What is the point of scheduling an appointment if the car isn't even going to be looked at until the next day. Had to work next day and no car to get me there. They didn't have any loaners. I will not be taking my car back to shaheens. Did not feel I received award winning service.

Jodi Rouse

Called 1 week ahead to get my air conditioner looked at. Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow. So I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning. What is the point of scheduling an appointment if the car isn't even going to be looked at until the next day. Had to work next day and no car to get me there. They didn't have any loaners. I will not be taking my car back to shaheens. Did not feel I received award winning service.

nicky bennett

Bought a Equinox November 2020. The day I bought it driving home check engine light came on. Called and took it back. They changed the High pressure fuel pump. Few issues after that. But then September 2021 Engine blew. I then dealt with them again. They put a new engine in it. Well just let me tell you, I have had to replace fuel injector, high pressure, low pressure sensors, fuel rail sensors so many times I can't count anymore. Replaced PMC . We took to a mechanic tried having it diagnosed. Showed nothing. I paid 12,000 for this car and they made me pay another $2000 for my part of the motor. I am not rich. Just trying to make it.I feel they have completely taken advantage of me and sold me a piece of garbage. I have contacted GM customer service and filed a complaint. They told me to also contact Shaheen service manager. I called 3 days ago , left a message and still no return call.