Topic
Sales Staff
99.2% positiveAcross 999 reviews of Shaheen Chevrolet in Lansing, MI, sales staff appears in 133 reviews (99.2% positive), from 2012-08-29 through 2026-06-12.
Key findings
Sales Staff mentioned in 133 of 999 reviews (13.3%)
99.2% of Sales Staff reviews are 4 or 5 stars
Average rating in Sales Staff reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
98%130 mentionsCourtesy & Friendliness
71%95 mentionsCommunication & Updates
41%54 mentionsTechnical Knowledge & Expertise
21%28 mentionsProblem Resolution & Effectiveness
12%16 mentionsScheduling & Booking Ease
5%6 mentions
Reviews mentioning sales staff
Samantha Ellsworth
Brent, my salesperson was AWESOME! And made the entire car buying experience easy and painless 😊
Response from owner
June 8, 2026
James Drake
Jordan Schmaltz was very helpful in getting a car for my daughter. Troy was also helpful .
Response from owner
June 3, 2026
Jason Lloyd
Jason was very professional, knowledgeable, and down to earth. Great Sercice! The techs did an amazing job. Car is like new
Response from owner
June 2, 2026
Jonathon Willson
Outsatnding service. Will recommend to everyone. Joe haidamous was amazing to work with and made the process very simple.
Response from owner
May 26, 2026
ANISA CAUSHI
Had a great experience working with Sean. He was professional, honest, patient, and made the whole car-buying process smooth and stress-free. He answered all our questions and helped us find exactly what we needed. Highly recommend!
Response from owner
May 26, 2026
Stacey Waldrop
Very professional and took great care of my car!
Response from owner
May 12, 2026
Avery moore
Phil was super informative and helpful through my whole experience. Will definitely recommend him to anyone looking.
Response from owner
May 8, 2026
G MAC
Rich and Ross are the best! They turned negative to positive and both deserve a raise.
Response from owner
May 6, 2026
Cameron Robert
they have a great team of people to help you throughout the entire car buying process! very impressed with how i was treated and heard for any concerns i had along the way. big shoutout to Jordan and Troy for going above and beyond to make sure i was happy and satisfied with my purchase!
Response from owner
April 27, 2026
Ethan Williams
I had a great experience at Shaheen with Joe Haidamous, very professional and a great guy would recommend to anyone come to Shaheen.
Response from owner
April 27, 2026
Connie Daiss
Dave Hannah did an excellent job finding the perfect car for me. He made the process of getting out of my current lease into a new lease seamless. Shout out to Troy Andrews for paring us with Dave. Thank you so much! See you again in 36 months!!!
Response from owner
April 21, 2026
Suzi Beard
Not a fan of car places, so amazed at the overall good experience. All friendly, helpful, and walked me through process exceptionally well. They worked with me & considered my wishes. I was comfortable through process & left with a beautiful reliable vehicle. Thankful to all.
Response from owner
April 20, 2026
Bach Electric
Updating my review to reflect yet another wonderful buying experience! I had the pleasure of working with Doug Matthews. He was not only professional and knowledgable, but his communication every step of the way was incredible . He went above and beyond to make sure my truck was completely outfitted and ready when I arrived to take ownership. The employees at Shaheen work well together to make the buying process seamless and comfortable. Hands down best dealership anywhere!
Response from owner
May 24, 2023
Les Coxon
Very professional. Left me with a confident feeling.
Response from owner
April 13, 2026
Neal Emerick
Iezekiel Simpson was awesome and so helpful! Always a pleasure coming to Shaheen!
Response from owner
April 9, 2026
May Hasadullah
Richie is the BESTTTTTTTTTTT. 10/10 personality!!!!! The most patient, friendly person!!!!! Really Love him!! Looking forward to tell my family and friends to go and see Richie at Shaheen for car purchases!!!
Response from owner
April 6, 2026
RITA G WESLEY
I have purchased several vehicles from Shaheen Chevrolet and John Rausch is my sales rep. It's always been an easy no pressure process. My last vehicle purchased was my first since being a widow and the whole team made me feel comfortable and made the process so delightful. I highly recommend.
Response from owner
April 3, 2026
James Smith
The entire staff that was involved with servicing my vehicle were outstanding. The team coordinator kept me up to date. The process was efficient and I was out quickly. Great job everyone!
Response from owner
April 6, 2026
Linda Kahler
A great team of service advisors, each helpful! I feel Shaheen Cadillac works hard to turn cars around quickly to get customers back on the road in their vehicles! All staff members are super friendly!
Response from owner
March 27, 2026
Phillip Balk
Joe Haidamous was absolutely amazing patient and understanding. I recommend him and shaheen by celebration cinema Lansing to everyone.
Response from owner
March 27, 2026
Aija Hall
The whole staff is great! From salesperson Isaiah and manager George to Dale in the service department. I will definitely recommend Shaheen to others.
Response from owner
March 27, 2026
Nicole Davis
Very professional service. Took care of me timely and the lounge was comfortable
Response from owner
March 19, 2026
Victor Banda
Richie Schultz was an absolute pleasure to work with. From the moment I stepped into the parking lot he greeted me with a warm welcome. He was personable and knowledgeable. He answered every question I had and made sure he addressed any concerns. I am leaving with total confidence in all the team at Shaheen Chevrolet. Thanks again Richie!
Response from owner
March 18, 2026
Joanne Cerg
Logan Willbanks is the best salesman! Thank you Logan.
Response from owner
March 16, 2026
Julie Baker
Jimmy over at service was excellent to work with. Very professional and always has a smile to on his face. Highly recommend Shaheen in Lansing.
Response from owner
March 16, 2026
joel rutledge
Thank you for your kindness and support helping us buy not 1 but 2 amazing trustworthy cars definitely a must have opportunity Zack fouts helped us like we were family thanks for your support until next time we hope you stick around
Response from owner
March 9, 2026
Cristina Castro
I had excellent service with Devan Reed, always polite, knowledgeable and very professional, I would highly recommend Devan. Thank you, it’s always a pleasure seeing you, I feel very comfortable with my purchase.
Response from owner
March 9, 2026
Mario Maya Jr
A wonderful experience Roza Bonner and the team that assisted her are great . They made us feel comfortable from the time we walked in , would definitely purchase another vehicle and recommend Roza and Shaheen.
Response from owner
February 27, 2026
Melissa Maya
It was amazing!! Everyone was helpful and very nice. We felt comfortable and our salesperson was awesome, her name is Roze Bonner and we will definitely see her to purchase again. I totally recommend her and all the staff.
Response from owner
February 26, 2026
David Wilson
Very Pleased with our recent purchase from Shaheen Chevrolet in Lansing, Michigan. David Hanna was our sales agent and could not be more impressed with the level of professionalism and service by both him and the entire staff. Would certainly recommend to anyone in the new or used vehicle market.
Response from owner
February 16, 2026
Carson Johnny
Great group of people! Just picked up a dream car. I Ezekiel was my guy and took great care of me! Highly recommend!
Response from owner
February 16, 2026
Crystal
Best car-buying experience I’ve had yet. Wonderful service, fair pricing, and absolutely no BS. The entire staff was friendly, knowledgeable, and truly customer-focused from start to finish. A huge thank you to Jordan for going above and beyond—and for being so welcoming to my puppy, too. That meant more than you know. I’ll definitely be back!
Response from owner
February 10, 2026
Connor Thomas
Bought my 2016 Malibu from Doug Matthews!! The kid had the answers to all my questions and helped me find a good ride! Everyone else on the sales floor was very friendly as well. Made finding the right car easier!! Shoutout Shaheen Chevrolet!!!
Response from owner
February 3, 2026
Redbeard Skittles
A very knowledgeable staff all around. Very professional staff From manager Troy to salesman Isaiah mares to financial professional Ryan. Top notch highly recommend!.
Response from owner
February 3, 2026
Karen Devries
Shaheen Chevrolet really is the best dealership I have ever dealt with. Most car salesmen are only looking out for themselves. Ron BECKWITH was more concerned about listening to what I wanted and what I could afford. He gave me everything I asked for. Treated me with the utmost respect. David, the finance man, never pressured me to buy anything extra. He,like Rob, explained everything to me. I realized that as many miles as I drive, and the transmission and engine problems I had with my last car, I needed the extra protection. I just want to say thank you to everyone I met for the excellent service. Please please considered Shaheen Chevrolet and Rob BECKWITH for your next vehicle. You will not regret it.
Response from owner
August 4, 2025
Fresh Coast Perspectives
Professional, courteous and kind. I just bought a new used-vehicle and I was well cared for by Richie Schultz. I highly recommend going to see him if you need a new vehicle. Hes is thorough and thoughtful. Im so greatful.
Response from owner
January 19, 2026
Kaiyla Foltz
Devan is the best and so is the entire team! Second vehicle with this dealership and I will never go anywhere else for any of my vehicle needs and any family member or friends I will always recommend them to this dealership and especially Devan.
Response from owner
January 16, 2026
Pamela Wagner
Had a wonderful experience with the service center team above and beyond fixing my car!! Special thank you too PHIL, DYLAN AND CHERYL!!!
Response from owner
January 16, 2026
Melissa Devine
Doug did everything right; he was not pushy, listened to what we wanted, went above & beyond to make things easy on us, genuinely a nice guy, knowledgeable about the entire car buying/leasing process. We would HIGHLY recommend working with Doug!
Response from owner
December 29, 2025
Teri' Pete
Top notch customer service and I am beyond pleased with the vehicle I'm leasing. Special thanks to Troy Andrews, Zach Fouts and Ryan Joy!
Response from owner
December 18, 2025
Lucy Mo
Derrick Kopulos made our experience at Shaheen Cadillac very memorable. He was friendly and went out of his way to ensure all our needs were met. I would recommend you seek him out the next time you purchase a car!
Response from owner
December 16, 2025
Mike Karkau
Johnathan Feister and Ivan Arnold were a blessing to work with! They are knowledgable and did a professional job!
Response from owner
December 16, 2025
Leon Thompson
Mike was very professional and courteous.
Response from owner
December 9, 2025
Suzanne A
We had a fantastic car-buying experience thanks to Rob Beckwith! He went above and beyond from the moment we arrived—he had multiple models ready for us to test drive, answered all of our questions, and never once rushed us even when we struggled to decide. His patience, knowledge, and genuinely helpful attitude made the whole process easy and enjoyable. We highly recommend working with Rob if you’re looking for a stress-free car purchase!
Response from owner
December 8, 2025
Angella Maloney
I have used Shaheen for services for many years. From oil changes and other maintenance needs. They have ALWAYS provided excellent service and the staff is very professional. Thank you Ralph for providing staffing that are knowledgeable and willing to make the customer happy. Sincerely Angella
Response from owner
December 2, 2025
Moses Manuel
Awesome job, Tech. Adam Albright is a professional always, I love the guy.
Response from owner
November 13, 2025
Zachary Ducker
Devan Reed is hands down the best salesman I have dealt with. Always upfront about the whole process and will go the extra mile for you every time. Highly recommend.
Response from owner
October 31, 2025
Pam Smith
We recently purchased a pre-owned vehicle from Shaheen. Jake Haner was very helpful and easy to work with. We also appreciated Troy's help. We would definitely recommend Jake and Troy to others.
Response from owner
November 3, 2025
Tara Sova
We had a wonderful experience at this dealership. The staff was friendly, honest and professional from start to finish. Highly recommend this dealership to anyone looking for reliable vehicles and a trustworthy team!
Response from owner
October 23, 2025
Brayden White
Great service as also from Devon Reed highly recommend him to anyone thanks again.
Response from owner
October 22, 2025
ryan grubaugh
Excellent experience with Jeff, Shane and Rob. Best in the business.
Response from owner
October 20, 2025
Resident DBZ
Shane and Doug were a great, and helped me find another suitable vehicle after I had just recently been in a car accident. Would recommend either of those two fine gentlemen!
Response from owner
October 16, 2025
Jill Wood
Devan Reed and Jeff Cords are phenomenal people to deal with. If you're in the market for a new(er) vehicle I suggest working with them!
Response from owner
October 7, 2025
Ritch Roberts
Devan Reed you are the Man!! Awesome Experience.. Buy from Devan..he will take care of you
Response from owner
October 7, 2025
jessica denman
Cameron was my service writer and he did an amazing job. The manager Jonathan was very nice and professional.
Response from owner
September 24, 2025
TT “twoLovelydimples” W
Great experience with Devan he answered all my question and really worked with me, with honesty and straight-forward. Devan is the guy to go to!!! really great experience for a first time buyer, Devan is highly recommended!!!! Also everyone there that i came in contact with was welcoming and friendly.
Response from owner
September 19, 2025
Lori Middleton
Great place to buy a car! If they don't have what your looking for they'll find it within reason. Our sales person Rob Beckwith was exceptional. Very friendly in a genuine way and was very knowledgeable. Purchase was a breeze.
Response from owner
September 16, 2025
Terry Thelen
Devan Reed did a great job. Was very informative. Would come back again.
Response from owner
September 12, 2025
Anthony Bray
Jonathon went out of his way to help me with issues I had. He explained a lot to me, and made me feel better. I had originally told him I would never step back in this place, but Jonathan is a good guy and did what he could to make things right. Stuff happens, but it’s the way you handle it that proves if you care. He handled it.
Response from owner
September 11, 2025
Ricardo Gutierrez
Okay, here's a review you can use: "I recently purchased a car from Shaheen, and I couldn't be happier with the experience. From the moment I walked in, I felt welcomed and at ease. Erick Pardo was incredibly helpful, patient, and knowledgeable. He took the time to understand my needs and preferences, and he didn't pressure me at all. The entire process was smooth and stress-free, and I drove away with a wonderful car that I absolutely love. I highly recommend Erick Pardo to anyone looking for a great car-buying experience!"
Response from owner
September 2, 2025
Mujammil Ali
Jake made the whole car buying process smooth and stress-free. He was upfront, honest, and took the time to answer all of my questions. I never felt pressured, and he helped me find the perfect car at a fair price. If you’re looking for a trustworthy salesperson, I definitely recommend asking for Jake!”
Response from owner
August 28, 2025
Michele Hoffman
This is my eighth purchase from Shaheen Chevrolet, they always do a great job of helping me find the perfect vehicle, and I love the staff there
Response from owner
August 28, 2025
Kylee Moreland
My husband and I have leased not one, but two cars from Devan Reed at Shaheen now and we will never go to any other salesman or dealership. Devan was super straightforward, understood our goals before showing us a ton of vehicles and made the leasing process super simple. Shout out to Shaheen for hiring wonderful salesman like Devan who make car shopping an easy process!
Response from owner
August 25, 2025
Brad Houghtaling
Best experience buying a car. Jordan schmaltz is the friendliest and most caring salesman ever. Thank you Shaheen and Jordan for the amazing experience!
Response from owner
August 25, 2025
Thomas Hector
Recently purchased a used Jeep. Everything was very easy, Ritchie is wonderful to work with and a very nice person. Troy is also great to work with. Great overall experience. Definitely would recommend!
Response from owner
August 18, 2025
Dina Mitchell
Bryson Mitchell was extremely knowledgeable, kind and helpful! We loved buying a car from him and would highly recommend Bryson and the entire staff at Shaheen that helped us! It was such a great experience! Dina M.
Response from owner
August 15, 2025
D
Worked with Troy, Jake, and Ryan today on my third lease, an exceptional experience, extremely professional, each and everyone of them! I was taken care of the moment. I walked in that door until I left in my new 2025 Trax, Each of them made the process so easy I was in and out, everything was explained to me, I would definitely recommend Shaheen Chevrolet!! Thank you SO MUCH!! Debbie
Response from owner
August 14, 2025
MrMustacht
ABSOLUTLY love this place, great people. Lovely atmosphere and they will take their time out of their day to get you the car you want, a name to mention that did a really well job at this is Jordan. He is a lovely guy who will help you with everything you need and more. Reccomend getting a car here!
Response from owner
July 30, 2025
Mikeythink CON
Ashley & Jordan handled my oil change and included extras very well. They were smart, professional, helpful and engaging. Great examples of Shaheen employees/staff. Technician found a bad ball joint, too while examining undercarriage, so I also had both ball joints and arms replaced, as we we have some road-trips planned in coming months. Quick service with smiles. Good job everyone!
Response from owner
July 21, 2025
Allisha Miller ZiisKwe
Zack is awesome, a great sales agent! He patiently assisted me as I looked at multiple cars. He was prompt and knowledgeable about each vehicle as he thoroughly answered any questions that I had.
Response from owner
July 15, 2025
Heather DeFore
I had a great experience at Shaheen. My sales associate, Brent, was courteous, patient and informative. He made the entire process fast and efficient but never rushed; I felt that I had time to ask all my questions and that he was invested in making sure it was a smooth process start to finish. The finance associate, Ryan, was equally as kind and patient and truly seemed to enjoy his work and helping people. Everyone else I encountered there was pleasant and friendly and it turned what can be a complicated process into a truly wonderful experience.
Response from owner
June 25, 2025
Kevin Wolfrom
Shaheen has been the best dealership that I have ever worked with! My salesman Tobbie is the best!! Jason Cord is also someone that has helped take care of me over the years, very professional.
Response from owner
June 24, 2025
Dani Ward
Richie was my salesperson and he was fantastic! Totally took care of me and explained everything, great attitude, wasn’t a stressful experience at all. Thanks again Richie at Shaheen!
Response from owner
June 16, 2025
mike desnoyer
John “” Jake” was a excellent salesman man and Ryan in the office did a great job as well they both were more than just looking for a sale I was treated like a person not a number
Response from owner
June 3, 2025
Kyle Leemon
If you're looking for a new or used vehicle, Tim Odekirk is a great person to connect with! He is patient and will help you find the right vehicle for your situation. Keep up the great work Tim!
Response from owner
May 27, 2025
William McMullin
Since most dealerships are consolidating, they know they no longer have to provide good service. Although itms been a while since I’ve been to Shaheen, I usually had good service at Shaheen though, especially with Margaret. She probably isn't there anymore.
Response from owner
May 1, 2025
Em Rock
Brent is absolutely amazing! Everyone at Shaheen Chevrolet were incredibly helpful, nice, and very kind. They listened to my needs and wants and made it their mission to help me find exactly what I needed. Highly recommend!!!
Response from owner
April 21, 2025
Becky Gradowski
Wil Mills was the best! It has taken a while to get my husband to finally get a newer (2021 Colorado) Wil and all other staff were very nice and professional. My family has dealt with Shaheen for many years with no problems.
Response from owner
April 14, 2025
Ashley Gutierrez
I worked with Troy and Brent to get my new car. They were amazing!! Super friendly and very easy to work with. I would highly recommend them for your next vehicle!
Response from owner
April 11, 2025
Amy Martin
Rob Lucas was helpful, knowledgeable, and I felt very comfortable working with him. I would recommend Rob and Shaheen to my friends and family.
Response from owner
May 26, 2023
Kortney Osborn
Spencer Carl was awesome to work with! He made the car-buying process easy and enjoyable from start to finish. He was incredibly knowledgeable, answered all of my questions with confidence, and ensured I felt comfortable with my decision. I’d absolutely recommend him to anyone looking for a hassle-free and professional experience!
Response from owner
February 28, 2025
Precious Gist
Will was amazing, he helped me get a car that I LOVE. He actually listen to my story about previous vehicles I had. So he was real focus on helping me get the right vehicle. Thanks for all his help it is very appreciated!
Response from owner
February 25, 2025
Aubry Bahl
Dave was so great and made buying my jeep the best experience. He made me feel so comfortable and eased my nerves. So glad I came to Shaheen first.
Response from owner
February 24, 2025
brigitte pricco
Lenny Ezzo and Chris Davis were both great to work with and made the process so easy. They were both so helpful, knowledgeable, and honest. I would recommend anyone looking for a new car to go to Shaheen Chevrolet.
Response from owner
February 4, 2025
Corey Weathers
Tim Odekirk is a great sales associate. He is energetic, knowledgeable and extremely helpful. I would recommend him and Shaheen Chevrolet to everyone in the market for a new or used car. You won't get the runaround!
Response from owner
February 12, 2025
Jackie Dominguez
If you're looking for a new car, I would highly recommened Shaheen Chevrolet. Brent was super helpful, patient, and informative. He made my first car buying experience easy and stress free. 😊 I love my Chevy Colorado and will definitely be coming back for any future car needs.
Response from owner
January 3, 2025
Bill Price
Entire staff represents their company very well. Friendly and well knowledgeable in their products. Matt Pietrzak is my salesman and he is one of the best I have ever encountered.
Response from owner
December 31, 2024
Miranda Stacy
We drove over 6 hours from Kentucky to Michigan to purchase a car from Christopher Pauline at Shaheen Chevrolet. He was upfront, honest and great to work with! There was no pressure and he made the process easy! He went out of his way to make sure we were happy and taken of! Ryan made sure the paperwork was a breeze and was a blast to chat with! Everyone in the facility was a pleasure to deal with! I would make the trip again!
Response from owner
December 30, 2024
Scott Dick
Friendly sales staff, cleanest dealership I've ever been to and easy to purchase from. Thank you Dave H and Troy A.
Response from owner
December 3, 2024
Christine C.
Logan, Shane, and Dave B. All deserve some recognition. These three gentlemen went above and beyond to make our family feel welcome and comfortable while shopping (and purchasing) a new family vehicle. If you are in the market for a new vehicle, please go and see Logan at Shaheen. 10 out of 10 recommend. I will never do auto business anywhere else (yes, we shopped around). Even 2 weeks after our vehicle purchase, I feel comfortable enough to call Logan for any questions or concerns. -Christine C.
Response from owner
November 27, 2024
christina hazel
This is my second car purchased from Shaheens and both times the friendly staff were so helpful and made me feel like family. My salesman John Korrey has picked the right profession, and is personable and straight forward and I appreciated his candor. Everyone I have worked with there seemed exceptional at their jobs and I highly recommend Shaheen Chevrolet
Response from owner
October 28, 2024
Sue Voss
Salesman Sam Eddy was wonderful to work with. The whole experience was professional and fast. Sam was very patient with me and made sure I understood all of the features of my new vehicle before leaving the dealership. I will definitely be referring him to anyone who is looking for a new vehicle!
Response from owner
October 4, 2024
Matt Ginter
My car purchase was handled without issue and the team at Shaheen could not have been more friendly. They made sure I understood everything and was completely satisfied before leaving. Matt took care of me and was very professional.
Response from owner
September 30, 2024
Mick S
As of today (9/27/24) I’d rate 5 stars based on the quality of the car I purchased. Salesman, Zack F, was super helpful during the car buying process which was great because adulting makes my head hurt.
Response from owner
September 30, 2024
John Perry
Lenny was great to work with and made the car buying experience really easy and made me satisfied with my purchase. Thank you Lenny!
Response from owner
September 23, 2024
Joe C
Shaheen dealership experience was great. We drove from Brighton to Lansing because their used car inventory is so large and honestly superior to anything in the Detroit area. Our salesperson, Jordan Schmaltz, was fantastic. He was professional, responsive, and easy to work with. Highly recommended.
Response from owner
April 19, 2024
Connie Whipple
I am not usually one to write a review, but I want to express how great of an experience I had with my salesman, Tyler Howe, at Shaheen in Lansing. I ordered a Chevy Trax, to my liking, about six months ago; it was a long wait. Tyler kept me updated about the whereabouts of my new Trax, and along the way, he ensured I was doing what I needed to with my current lease. When my car reached Lansing, Tyler got me in the same day, walked me through the buying process, and eased my mind the entire way. The day my car was delivered to Lansing, I took ownership. Tyler helped make this day possible, helping me build the perfect vehicle from start to finish. I couldn't be happier with Tyler and his patience with me. When I got my car, we sat in it, and he went over everything with me; he was very knowledgeable about all my new car's gadgets. From start to finish, the entire process was seamless and stress-free. The paperwork was quick and easy, and I drove off the lot feeling confident and excited about my new purchase. If anyone is in the market for a car, give Tyler Howe a shout. He goes above and beyond and makes the experience a great one. I am truly grateful for having had the opportunity to have him guide me through my car-buying journey and create such a positive experience. I look forward to many happy miles in my new Trax.
Response from owner
April 15, 2024
sean heibeck
Just bought and older vehicle from Jordan Schmaltz so not a big ticket item by any means. The entire staff was extremely friendly and one of the best car buying experiences that I have had. Would recommend to anyone.
Response from owner
March 2, 2024
J
I loved my experience at Shaheen today and working with Michael was even better. If you need a new car or lease please talk to Michael Hernly. He was patient and explained everything I needed to know with knowledge and care. I’m so happy with my lease and the opportunity to work with a real professional. Thanks Micheal your the best .
Response from owner
February 29, 2024
sarah trierweiler
Chris was awesome at helping me get my new Blazer. Extremely knowledgeable and friendly. I will be coming back to see Chris for all of my future purchases. Ryan from Finance was also great. Extremely personable and knowledgeable. Helped me to get the coverage I needed without spending too much. Overall had a great experience in the dealership!
Response from owner
February 15, 2024
Howard Ware
Our experience was great Corey, White our sales representative did a great job helping us navigate through the cars that we were interested in the hard part of our experience was selecting the right car for us. We experienced Shaheen Cadillac Chevrolet as a team Corey associates did a great job also in assisting us and him throughout our process. grateful to Corey and the team for making our experience a great one.
Response from owner
January 28, 2024
Mel McClair
I recently bought a used car from them and I have nothing but great things to say. From the time I walked in to the time I walked out everyone was so polite, attentive, Jake our salesmen did everything he could to get us our car (and not in a pushy salesmen way) he genuinely cared about our situation and getting us what we wanted. And as a coffee lover and mom of 3 kids I can appreciate the latte/hot chocolate machine and the care and attention my children were given. It was a 2 day process for us (no fault of Jake's or the dealership) and it never felt rushed, hurried, and I dare say it was the fastest I've ever been in and out of a car dealer even in those 2 days. I couldn't recommend them enough. If you're in the market PLEASE go to them! They are amazing.
Response from owner
January 20, 2024
Christine Kamphuis
I just bought a Traverse from Jake here and I have to say it was one of the best car buying experiences I have ever had ! To start, Troy one of the managers was fabulous. I was with my 81 year old father and he was all about my dad’s humor. All of the staff made you feel very welcomed and they all seemed to love working there. And that’s says a lot. Jake and Troy went above and beyond to help me find a car after I hit a deer and totaled mine. I highly recommend this dealership if you’re in need of a vehicle.
Response from owner
December 30, 2023
Mary
I just wanted to share how fantastic Robin was during my car search. She was incredibly helpful, not pushy at all, and really focused on finding the right car for me. Her patience and thorough answers to all my questions made the whole experience a breeze. I hope to lease through her again in the future and recommend her to anyone in the market for a car!
Response from owner
December 28, 2023
Shelby Brandenburg
This was the easiest vehicle buying experience I have ever had! Tyler Howe has always been a pleasure to work with and I won't trust anyone else when it comes to getting me into a Chevy. This is the third vehicle he has sold me and I couldn't be happier. Job well done team!
Response from owner
December 21, 2023
John Flynn
I brought my 2024 ZL1 over phone my salesman Rob Lucas was the best he made the Transaction go smoothly answered all my questions and had all the patients answering my questions. I also had a few options I wanted, and he took care of them Great Dealership I would not hesitate to buy another vehicle from Shaheen Chevrolet highly recommend them
Response from owner
December 9, 2023
Becka Bell
Everyone at the dealership was wonderful. Logan has been incredibly helpful and really wonderful to work with. Chris I believe is who we worked with in finance and he was very nice and very helpful as well. Everything went so easily and smoothly.
Response from owner
December 5, 2023
Cyntoya Campbell
Devan was absolutely amazing, knowledgeable, patient, and super helpful with assisting me with finding the perfect car for my daughter. His professionalism and genuineness speaks volumes when it comes to customer service. If you’re looking for a vehicle, i highly recommend visiting Shaheen in allowing Devan to assist you in getting the right vehicle for you. Thanks again Devan!
Response from owner
November 26, 2023
Vicki Overla
Richie was amazing,he went beyond helping me to purchase my new equinox. He walked me through each step so I could understand what l was doing.He was very considerate and a gentleman which I appreciated .He was delightful and very personable, easy to work with. I highly recommend Richi and the whole staff there were excellent!!
Response from owner
November 26, 2023
Gary Phelps
Our sales person Richard Adado was the best. From the first moment we walked in till the car was delivered he took care of our every need.Thank you Mr. Adado.... Also would like to say, Thank you to David Bonotto he worked with us and David understood my concerns and Im pretty sure he went over and above to address them, and took care of them personally. Thank you Mr. Bonotto... This is our 5th car bought from Shaheen, and by far, it was our best experience, hands down. Thank you all for taking such good care of us.
Response from owner
November 6, 2023
Ken Henderson
The folks at Shaheen were extremely helpful in getting us into our new (used) car. We never felt pressured and they helped to keep us in our budget. Ken, Tad, and Nichole were all wonderful to work with!
Response from owner
November 3, 2023
Edward Burke
Great experience start to finish Tom Dys body shop manager went above and beyond to provide excellent service and great communication with progress of repair to our vehicle. Shaheen Chevrolet will definitely be our go to dealer along with our super sales person Robin Devoe a Big thank you to Mr Jim Shaheen for acquiring his fantastic staff of employees. Sincerely Ed & Joann Burke
Response from owner
October 19, 2023
Edward Slack
Our salesperson was Devan Reed and we were SO HAPPY that he was there to help us. He made our buyiing experience wonderful and exciting. If you are buying a car be sure to ask for Devan.
Response from owner
October 9, 2023
Patricia Myles
My cashier was great! She was very pleasant, personable, informative and helpful!! My paperwork indicates that I have a service advisor; however, he never identified himself, never "advised" me about my vehicle, didn't have me sign to authorize service to my vehicle....nothing! I signed authorizing service of vehicle with the cashier after the service was complete. An unidentified man did approach me when I was walking away from the cashier with an offer to purchase my vehicle...this was presented in an unprofessional manner. The only reason I scored this survey as high as I did was because I have had previous experience with Shaheen and MY CASHIER WAS PRETTY DARN AWESOME!!!!
Response from owner
September 7, 2023
Karlie Dahms
Just purchased my first ever car from shaheen. I’ve been struggling for months to get a new car jumping back and forth between different dealerships and I ended up at shaheen with Ken. He was nothing but amazing with helping me get this 2016 Ford Fusion. I’m absolutely in love with this car and couldn’t have asked for a better experience!
Response from owner
August 22, 2023
Anastasia Monroy
Just purchased our 2023 blazer , Reuben Martinez was amazing answered all our questions and helped with everything. Made us feel at home him and his team would highly recommend going to them
Response from owner
June 26, 2023
Leticia Santibanez
I went to Shaheen and perched a beautiful Malibu. The entire staff was amazing. I will definitely be back for future purchases. Thank you Roger fir your patience and care in showing me multiple vehicles until I found the perfect one. Eternally grateful. Leticia Santibanez
Response from owner
June 8, 2023
Mark Rooks
Had an awesome car buying experience. We’ve been looking for a vehicle for my son for several months and found just what we needed. Dylan Sells made the entire process flow smoothly. My son is a happy young man. Thanks Dylan for your help and your professionalism!
Response from owner
February 23, 2023
Bobbie Pojeta
Alex was amazing! Very attentive, kind , and informative! My checkout lady ( forgot her name… sorry) was so nice! She found rebates for me! I’ve had her a few times! She’s very smart at her job and very pleasant! You have great staff! I’d rather drive to Lansing and go here than to team one in Charlotte! Way better service!
Response from owner
February 1, 2023
Nathaniel Burchfield
Family taking care of family. From start to finish I was treated like family. Best in the business. I got to work with Lenny Ezzo and he sold me my 2019 Chevrolet Silverado. Lenny Ezzo is phenomenal and always puts the customer first. Thank you to Shaheen and Lenny for the best experience.
Response from owner
January 9, 2023
Chelsey Holden
I worked with Sierra to find the perfect car for me. She was patient with me and answered every question I had. After weeks of looking and researching I finally found my perfect car! And all thanks to Sierra she made it all happen so smoothly! If you are shopping with Shaheen I 100% recommend shopping with Sierra!
Response from owner
November 9, 2022
mary canady-hernandez
I had the opportunity to accommodate my daughter with the purchase of her 2019 Equnoix and just want to say Mike Doyle is the best !! A true humanitarian with a compassionate and caring approach. He knows his stuff and won’t steer you in the wrong direction. Thank you for not being one of those pushy salesman and taking your time to answer our questions with patience and understanding. Cheyenne is very happy with her investment. Thank you Doyle for everything!! ❤️
Response from owner
October 14, 2022
Rachael Potvin
Dylan was absolutely wonderful! He made sure we understood the process and was very kind and honest throughout. As my first car buying experience, I have no complaints and would recommend! Also, Ryan deserves a new printer. He was very funny and straightforward, but his printer was holding on for life and deserves to be retired (and replaced).
Response from owner
September 23, 2022
Tara Kuhn
Thank you Jake! You are amazing and we love our Dodge Ram. We would also like to mention Ryan in finance. He was amazing as well.
Response from owner
August 29, 2022
Annie Kerby
First I want to say the employees of Shaheen are great people to work with. Dylan Sells is a great salesperson who went out of his way to help us out . His sales manager Tad and finance manager Ryan were great also. The only complaint we had with the whole process was what the definition of fixed is. There was a chip in the windshield that we were advised would be fixed. We thought that meant the crack in the glass would be gone. The fix was to put resin on the chip and leave the “legs” in the windshield. While it can not be seen from the outside of the car it can definitely be seen from the inside. I recommend the sales people we dealt with and I also recommend if you need something fixed you verify what their definition of fixed is.
Response from owner
May 27, 2022
Scott Mason
The Sales team worked hard to keep me satisfied throughout the process. The items I was most appreciative of were: Keeping me informed of when the vehicle would be ready Taking care of everything that could be up front, minimizing the time spent at signing the deal. The vehicle prep was second to none, My SUV was immaculate in every way. Shaheen Chevrolet provides a very professional, relaxed atmosphere for car buyers.
Response from owner
May 13, 2022
Susan Christian
What a great experience at Shaheen Chevrolet! Special thanks to Jake, Tad and Ryan who took such good care of us from start to finish. We are so happy with our new vehicle!!
Response from owner
March 20, 2022
kelly litterini
I had an amazing car buying experience at Shaheen. Roger was so patient with me while I test drove several makes and models. He listened to what I was looking for and helped me find the my vehicle. I would highly recommend Shaheen for their great selection of vehicles and friendly staff.
Response from owner
March 14, 2022
Samantha Winters
From start to finish Richie took really great care of me. He listed to what I wanted and answered all of my questions, he was very respectful about my time and finances. He was extremely personable and made my car buying experience one for the books! I'm so happy I was referred to him, he made my car buying experience so easy and smooth. I walked in meeting a stranger and walked out feeling like I made a friend! More than you typical car salesman! Richie cares and I highly recommend asking for him if your shopping for your next vehicle at Shaheen in Lansing,MI!
Response from owner
March 4, 2022
Jillian Bunce
Mark and Jeff are amazing! Every time I do business with them they make it quick, easy and painless! I always get what vehicle I want and they bend over backwards to make sure all customers are happy and get what they’re looking for! I highly recommend Shaheen Chevrolet abs working with Mark and Jeff! Great people and they do honest great business! I’m beyond happy with my new lease!
Response from owner
August 6, 2021
John Gregston
The absolute best experience I have had buying a car. Brett Hogle (salesman) Chris (in financing ) were simple awesome. Brett worked hard to earn my business. Pretty much giving me what I asked for. He went above and beyond the call of duty. He and chris were great to work with very pleasant, knowledgeable, no pressure sales. I came to this dealership from Cincinnati looking for the right car and I found it and more at Shaheen Chevrolet thank you for a wonderful experience I will be back next time I need a vehicle. See Brett Hogle If you need a new car he will treat you right.
Melvin Hardin
Thank you Shaheen you certainly made my visit worth while. The staff was generous, knowledgeable and professional. Thank you Tad, Keith and staff. I will certainly buy my next car from you. FYI..your excellent costumer service compels me to give an excellent rating while sharing my pleasant experience with others... You guys really deserve your upscale reputation. Thanks again.
Response from owner
April 2, 2021
Javon White
Richie was our salesman and he was amazing! As soon as we walking in we were greeted by other salesman that directed us to Richie. When you can walk into a car dealership and feel like family it just makes the car buying experience that much less stressful! No complaints from my wife and I! We will definitely buy again from Richie and Shaheen Chevrolet! Thanks for an amazing car buying experience and we recommend them to anyone that wants to be treated like family!
Response from owner
March 13, 2020