Connie Whipple
I am not usually one to write a review, but I want to express how great of an experience I had with my salesman, Tyler Howe, at Shaheen in Lansing. I ordered a Chevy Trax, to my liking, about six months ago; it was a long wait. Tyler kept me updated about the whereabouts of my new Trax, and along the way, he ensured I was doing what I needed to with my current lease. When my car reached Lansing, Tyler got me in the same day, walked me through the buying process, and eased my mind the entire way. The day my car was delivered to Lansing, I took ownership. Tyler helped make this day possible, helping me build the perfect vehicle from start to finish. I couldn't be happier with Tyler and his patience with me. When I got my car, we sat in it, and he went over everything with me; he was very knowledgeable about all my new car's gadgets. From start to finish, the entire process was seamless and stress-free. The paperwork was quick and easy, and I drove off the lot feeling confident and excited about my new purchase. If anyone is in the market for a car, give Tyler Howe a shout. He goes above and beyond and makes the experience a great one. I am truly grateful for having had the opportunity to have him guide me through my car-buying journey and create such a positive experience. I look forward to many happy miles in my new Trax.
Response from owner
April 15, 2024
Other reviews
Teri Reisner
So we purchased a 2024 Tahoe spending the most we ever spent on a vehicle. We purchased the Zurich insurance with being told it covered everything inside and out. Three days after we bought it, I accidentally drove on white line paint. It got on the side of the paint, running board and both felt wheel wells. The road was not marked. I went to a body shop got a quote. Turned it into Zurich and was told it only covered paint. Went back to Shaheen and the used sales manager had me bring it in. Had a loaner for me to borrow. Had it for a week. I got called to pick it up. Get there, got paint off running board. Sales manager tells me he painted my felt wheel wells black. Mind you, this is without my consent. He also informed me that the black paint will eventually chip off. I am not a happy customer! I am furious. As my husband is too. This is an $80,000 vehicle. Would you want your felt wheel wells painted black without your consent? And now instead of doing the right thing and replacing the felt wheel wells he says we are black mailing him. What are we black mailing him about? We went there because we knew the salesman. Thought we were going to have a great experience and this is what it has come down to. We will never buy another vehicle from there AND we will NEVER recommend them to anyone ever!
Cheryl DeMichiel
My husband and I recently purchased a 2025 Chevy Suburban from Shaheen Chevrolet. The sales transaction and the entire process was truly impressive, very professional. The entire staff and team at Shaheen did an outstanding job, thank you...
Mick S
As of today (9/27/24) I’d rate 5 stars based on the quality of the car I purchased. Salesman, Zack F, was super helpful during the car buying process which was great because adulting makes my head hurt.
christina hazel
This is my second car purchased from Shaheens and both times the friendly staff were so helpful and made me feel like family. My salesman John Korrey has picked the right profession, and is personable and straight forward and I appreciated his candor. Everyone I have worked with there seemed exceptional at their jobs and I highly recommend Shaheen Chevrolet