All reviews

Shannon Grettenberger

Had a great experience at Shaheen! Worked with Chris P and he was great! Helped us every step of the way. Very easy to work with and did all he could until we came to an agreement. Very pleased!

Heather

Bought a 2021 chevy blazer. I love the vehicle! Bryson Mitchell was a great salesman. He was friendly, helpful, followed up with all my issues and did a great job. They put brand new tires on the used vehicle as part of the deal. I would recommend and I will be back.

Angela Marie

Just leased a 2024 Equinox RS from John Rausch. He made the process quick and painless. He listened to what I wanted and got me to my desired price-point. Will be purchasing future vehicles through Shaheen. Great company.

Brandon Gregory

Bought my first new truck from Shaheen last week, and couldn't be happier with the entire experience. The salesman Tyler had answers for all my questions and concerns. He didn't try to upset me into something I didn't want but rather took the time to make sure I got exactly what I was looking for. Do yourself a favor and go see the great people at Shaheen if your looking for a new vehicle

Howard Ware

Our experience was great Corey, White our sales representative did a great job helping us navigate through the cars that we were interested in the hard part of our experience was selecting the right car for us. We experienced Shaheen Cadillac Chevrolet as a team Corey associates did a great job also in assisting us and him throughout our process. grateful to Corey and the team for making our experience a great one.

nicole truax

Highly recommend Devan! He was beyond amazing! Great communication, kept us at the price we wanted to be at, would send what came in to us that fit our needs, never left me hanging in questions I had, great energy he had and just all around made it a great experience!

Ray Brandt

Would highly recommend Shaheen. Tyler Howe is a great salesman. He took the time and went out of his way to make our experience awesome. Thank you Tyler and to the whole Shaheen group for making our experience totally awesome!!!

Mel McClair

I recently bought a used car from them and I have nothing but great things to say. From the time I walked in to the time I walked out everyone was so polite, attentive, Jake our salesmen did everything he could to get us our car (and not in a pushy salesmen way) he genuinely cared about our situation and getting us what we wanted. And as a coffee lover and mom of 3 kids I can appreciate the latte/hot chocolate machine and the care and attention my children were given. It was a 2 day process for us (no fault of Jake's or the dealership) and it never felt rushed, hurried, and I dare say it was the fastest I've ever been in and out of a car dealer even in those 2 days. I couldn't recommend them enough. If you're in the market PLEASE go to them! They are amazing.

Terry Hooghouse

Just bought my first vehicle from Shaheen and was overall a great experience! Roger worked with me while doing my own pre-purchase inspection and finding a couple things wrong with the (used) both him and Mike took care of the issues without hesitations!

Raven Baugh

I had a wonderful experience with Richie! I was a first-time buyer, and he answered all my questions, helped me with my documents, was very patient with me, was extremely accommodating, and delivered the vehicle. Really above and beyond! I understand why my friends recommended Shaheen. The customer service was fantastic, and the office had a good atmosphere (friendliness and care from the moment I got to the door and through the process). They worked to find me the best rate, were very straightforward about options and alternatives, and more. Car was also very clean and ran well. Highly recommend and very excited to have my first car (Subaru club)!

Cierra Van Ells

I worked with Michael, he was very informative and helpful! He worked extremely hard to get me the lowest rates and eligible discounts lowering my overall purchase as much as possible. 10/10 would recommend!

teri langley

Shaheen Chevrolet was amazing! From meeting our expectations on the vehicle we wanted to ensuring we understood every step in the process. There is a reason the greater Lansing area is lucky to have Shaheen in the neighborhood—quality customer service. Our sales consultant, Aaron C., was awesome to work with. We will definitely continue to do business with Shaheen and Aaron C.

Johnny Rose

We were looking to upgrade our vehicle after a decade and had purchased a car from Shaheen over 20 years ago before moving out of state. Well, we are back in Michigan and there was only one place to go for a great car buying experience…Shaheen. Devan Reed was helpful, patient and showed us trucks in our price range both used and new. I would recommend this dealership and Devan to anyone looking for a new or used car or truck.

Shawn Kelley

Keith Walters is the person you should go to if you’re looking for a car. It’s uncommon to find honest salespeople but Keith is definitely an exception to that. I needed a new vehicle 5 years ago and fast and I was looking for something specific. He didn’t try to persuade me into a different vehicle, he got me exactly what I was looking for and the whole process was easy and thorough. I can tell he works really hard and some in the sales area could talk some lessons from him is work ethic, character and kindness. This was my first time buying a car from a dealership because I also bought cars in full. I recommended him to several who went and bought cars and had a similar experience that I did. He’s the one to call on if you need a vehicle.

Katie Merz

I have worked with Chris Paulik twice now and could not have had a better experience. The first time was when selling a vehicle and then buying a new one from family, and then the second time when having to buy another new vehicle after my previous one was totaled in an accident. Chris was never pushy and truly and was especially thorough in making sure he got me into a very safe vehicle as this was a big concern following the car accident. I was especially put at ease when Chris assured me that he would not sell me a car that he wouldn't sell to his own mother. In listening to all of the other sales people in my time at Shaheen Chevrolet, I did not get the vibe that anyone there was pushy or simply trying to make a sale to meet numbers. Every person I interacted with at Shaheen was genuine and honest. While I hope I don't have to buy a new car again quite so soon, I would absolutely go to Shaheen again. Forget every preconceived notion you have of used car sales people(I absolutely thought all people working in used cars were shady but Shaheen absolutely changed my mind on that), everyone at Shaheen is far from that.

Christine Kamphuis

I just bought a Traverse from Jake here and I have to say it was one of the best car buying experiences I have ever had ! To start, Troy one of the managers was fabulous. I was with my 81 year old father and he was all about my dad’s humor. All of the staff made you feel very welcomed and they all seemed to love working there. And that’s says a lot. Jake and Troy went above and beyond to help me find a car after I hit a deer and totaled mine. I highly recommend this dealership if you’re in need of a vehicle.

Mary

I just wanted to share how fantastic Robin was during my car search. She was incredibly helpful, not pushy at all, and really focused on finding the right car for me. Her patience and thorough answers to all my questions made the whole experience a breeze. I hope to lease through her again in the future and recommend her to anyone in the market for a car!

Shelby Brandenburg

This was the easiest vehicle buying experience I have ever had! Tyler Howe has always been a pleasure to work with and I won't trust anyone else when it comes to getting me into a Chevy. This is the third vehicle he has sold me and I couldn't be happier. Job well done team!

Deb Bommarito

Sadly, my same salesman that I’ve had for years retired so this year I had to get a new one when my lease ended. Aaron Carter came out of the show room when I was looking at the vehicles on the lot he did a phenomenal job explained everything and got me a great deal, I appreciate his hard work now. Going forward. I have a new salesman. Thank you, Aaron.

Vern Scheck

I was treated very well. Anything I needed explained, was done so professionally and with great detail. I am very happy with your service. My one concern which has really bothered me since since Monday the 11th. I have wondered at the need to reduce the size of the engine from 2.0 cc displacement to 1.5 cc displacement. I can feel the difference in the acceleration. Still it is peppy and I am quite satisfied. The mpg is nice too. one 5hing

Cody Johnson

I could not be happier with my experience working with the staff at Shaheen Chevrolet. Christopher Paulik worked with me to get the exact car I wanted with no push-back, and kept me updated every step of the way as my car made its way to the dealership. Ryan Faber made the buying process simple and easy and had me in and out faster than any car buying experience I'd had before. I cannot recommend these guys enough and I will definitely be back there to buy my next car!

John Flynn

I brought my 2024 ZL1 over phone my salesman Rob Lucas was the best he made the Transaction go smoothly answered all my questions and had all the patients answering my questions. I also had a few options I wanted, and he took care of them Great Dealership I would not hesitate to buy another vehicle from Shaheen Chevrolet highly recommend them

Nancy Lynn

Christopher Paulik and Mr. Andrews were very easy to work with, kind, and accommodating. I have done business with your service dept as well and they are all good people. I appreciate having a dealership and service store to go to that I can trust.

CJ Davis

Chris and Ryan were excellent to work with. I felt taken care of the whole time, and they even stayed after hours to help me out. These two need raises. Big thanks. The new car made the wife happy…. Priceless.

Francene Rasmussen

Went in recently for routine oil change and tire rotation. They discovered two screws in one tire and a hole in another one. They were able to fix both with no charge. They were thorough, quick, and friendly. I also appreciate a woman serviced my vehicle and she was not the only woman in the garage. They also took the time to show me how to use my GM points. Would highly recommend!

Becka Bell

Everyone at the dealership was wonderful. Logan has been incredibly helpful and really wonderful to work with. Chris I believe is who we worked with in finance and he was very nice and very helpful as well. Everything went so easily and smoothly.

Jason Knight

Will always recommend Shaheen. Recently had service completed on my truck. Adam Ebright and John Feister in service took care of me and always great to work with. Also josh Walker (tech) did a great job getting the service done quickly and did a great job.

Cyntoya Campbell

Devan was absolutely amazing, knowledgeable, patient, and super helpful with assisting me with finding the perfect car for my daughter. His professionalism and genuineness speaks volumes when it comes to customer service. If you’re looking for a vehicle, i highly recommend visiting Shaheen in allowing Devan to assist you in getting the right vehicle for you. Thanks again Devan!

Vicki Overla

Richie was amazing,he went beyond helping me to purchase my new equinox. He walked me through each step so I could understand what l was doing.He was very considerate and a gentleman which I appreciated .He was delightful and very personable, easy to work with. I highly recommend Richi and the whole staff there were excellent!!

Amanda Davarn

Chris W. and Mike in the pre-owned center were absolutely fantastic! No pressure but lots of support in answering all of my silly questions! Highly recommend!

Amie Stid

Great customer service ! I was contacted to remind me to schedule my oil change. They accommodated my schedule and got me an appointment within a few days. They were prompt professional, personable and efficient. I appreciated the carnation that was presented to me! As well as the offer to vacuum my vehicle.

Charles M

I am writing this review as a conditional review so that I can act with some transparency. I am looking at purchasing a vehicle currently and went in for a test drive. I felt there was some pressure tactics used as I had to leave to go to work, but it was not anything to the point of disrespectful. I had a few concerns about the vehicle I test drove regarding open recalls. I received a message from them telling me the recalls were all taken care of - however this does not appear reflected on any of the sources that I can find online that would corroborate it - either the NHTSA website or the manufacturer site. UPDATE: Richie, the person who worked with me was incredibly transparent and patient with me. He acquired documentation confirming that the recalls were indeed handled, was patient with me as I sought to get out of the sales floor to do some thinking and breathing because I am a forever insecure person over large purchases - who isn't? I committed one of the biggest faux pas of my life and even sent a text message to coworkers asking them to call me with a work emergency because I was terrified of being trapped into a decision on the spot - BUT I accidentally texted it to my salesperson. Once again, Richie could have viewed me as disrespectful or dishonest, but he didn't. He was honest with me that I had sent it to him. He told me that it was ok, that he understood. Honestly, I think he passed this test with flying colors. Maybe it was disrespectful for me to act in this way, but I have had too many situations where I felt unable to leave politely in the past. In any case, I highly recommend working with Richie. He has understood at every moment what my priorities are and why I am looking to purchase the vehicle and has helped me get every offer I requested. He has been so good at it that it makes me wonder if I am asking for too little! Thanks to the patient folks at Shaheen.

trenton imes

Experienced rocky customer service on our 2023 traverse. But Amanda in the service department was a great help, and did an amazing job! Also, Ross reached out following our appointment to see our initial concerns we had and how things could be rectified.

Brandi Davis

Chris Wilfong was amazing to work with! Great experience with the whole group, made me feel welcome and comfortable. Financing guy was superb! Overall fantastic customer service and would HIGHLY Recommend! Got exactly what I wanted, and left a happy girl!!!! 😁

Gary Phelps

Our sales person Richard Adado was the best. From the first moment we walked in till the car was delivered he took care of our every need.Thank you Mr. Adado.... Also would like to say, Thank you to David Bonotto he worked with us and David understood my concerns and Im pretty sure he went over and above to address them, and took care of them personally. Thank you Mr. Bonotto... This is our 5th car bought from Shaheen, and by far, it was our best experience, hands down. Thank you all for taking such good care of us.

Ken Henderson

The folks at Shaheen were extremely helpful in getting us into our new (used) car. We never felt pressured and they helped to keep us in our budget. Ken, Tad, and Nichole were all wonderful to work with!

Miranda Kortman

Robin was great! She was very knowledgeable about the different vehicles I was interested in (Equinox & Trailblazer). She went above and beyond what I expected and ultimately helped me choose the car that was perfect for me. It's rare as a woman to have nothing but good things to say following a trip to a dealership but because of her I have nothing but praise! Well done!

Candi Teeter

I had such a great experience! Long list of wants and Robin made sure that all the boxes were checked off and I left with a beautiful truck that I am excited to own. Thank you for listening and finding my truck!

Edward Burke

Great experience start to finish Tom Dys body shop manager went above and beyond to provide excellent service and great communication with progress of repair to our vehicle. Shaheen Chevrolet will definitely be our go to dealer along with our super sales person Robin Devoe a Big thank you to Mr Jim Shaheen for acquiring his fantastic staff of employees. Sincerely Ed & Joann Burke

Holly Benson

Gage was so helpful & went above & beyond to help us get our brakes & wipers fixed on our Suburban we bought from Shaheen in 2015. Not only did they get it done in less than a day, they did it for a price that couldn’t be beat!! We will be purchasing a new Suburban within the year & the only place we will be shopping is with Shaheen, because they know how to keep you coming back! Highly satisfied customers, Ryan & Holly Benson

Zinnia Artist

Emily, my salesperson, was very kind and personable. She was patient and answered questions I had. It was a pleasant buying experience. Only a couple of things to say about your dealership, in general. Someone did not make sure fluid levels were up, before my vehicle left the lot, so I had to come back to get topped off a couple days after my vehicle purchase. When I did come back, I was helped immediately and the service guys were very efficient and checked other things out as well. The day of my purchase, I was told that my 2nd key fob was not available to give to me. As soon as Emily has it in her possession, she offered to meet me to make sure I got it. So the things that were not ideal, were made right with me. I hope to continue to have great service at Shaheen, as I was pretty nervous as this was the biggest purchase I have made on a new vehicle! Thanks!

Jaclynn Louden

I had recently been in a bad car accident and fortunately I made it out safe but the car was a total loss. Looking for another vehicle after purchasing my vehicle less than two months before my accident as stressful. My husband and I have been searching for two days and the moment we met Zack Fouts changed my mood and anxiety. Not only did Zack make sure we got what we wanted but made sure we were comfortable the whole time. I have bad anxiety but Zach made us feel at home! BONUS: Zack made sure he put gas in it for us! Thank you Zack! Also, thank you to the rest of the Shaheen team!

Edward Slack

Our salesperson was Devan Reed and we were SO HAPPY that he was there to help us. He made our buyiing experience wonderful and exciting. If you are buying a car be sure to ask for Devan.

Tammy G

Was looking to purchase a new vehicle with very specific requirements. Dylan not only met those he went above and beyond with customer service! What a fantastic new vehicle experience. When I came back to pick it up Dylan and Mike spent time reviewing my new vehicles’ accessories and helped set everything up. Superb customer service and very friendly to deal with, all I can do is recommend you talk to them for your vehicles needs. Love my new ride - thank you so much!!

keith miracle

I just purchased a used truck and John was great to deal with. Never felt pushy and let me walk away to chew on it for a bit without showing any frustrations. And after I made up my mind he went through hoops to accommodate me. Ryan in the finance department was an absolute pleasure to meet and work with and had a huge part in my decision to purchase the truck. Overall I couldn't be happier and now have one badass truck. I typically buy privately because of the feel I get from dealerships. This place never gave me the sales pitch feeling and they went over and above to accommodate me. John was even able to work in getting non stock size tires in a day. Had it ready when for when I signed the deal. I'll drive all the way out there in 10 years for my next one.

Christa Paul

The employees that I dealt with were so very helpful! They had good attitudes and were very attentive to every detail. I really felt like they valued my business. When I picked up my vehicle, the staff member walked around my car with me and we checked everything out. My car looked great! The body work looked amazing & my car was clean - inside & outside! Thank YOU to everyone at SHAHEEN CHEVROLET, LANSING/MLK!

Jung Koral

Richie and Tad took care of me. I had a few extra circumstances that they took care of. The process was quick and efficient. The price offered for the vehicle was very fair. I enjoyed working with Shaheen Pre-owned and will turn to them again in the near future.

Geralynn Suchecki

My husband and I highly recommend buying a vehicle from Shaheen Chevrolet in Lansing. We found the SUV online and before driving 1 1/2 hours to the dealership, we confirmed with sales manager Tad Tuckerman, that the 2021 Blazer RS that we were interested in, was available and ready to purchase at an agreed price. Upon arrival, we were greeted warmly by Tad, and then salesman Chris Wilfong, showed us the Blazer. The whole experience was exceptional from start to finish. Chris took his time with us, answered all our questions and we never felt pressured. Once we made the decision to buy, the process went smoothly. There were other customers shopping that day, and all of them that we talked to, were very satisfied with their deals. At Shaheen Chevrolet, honesty, integrity and great customer service are their ultimate goals. This is the BEST PLACE to buy vehicles and we will be back for more in the future.

Benn Owen

Bought a car and Sierra was the most pleasant person ever to deal with. She made the process simple, was super helpful, and extremely nice! Thanks so much!

Ann Marie Allison

Richard Adado went above and beyond, as always for me. I can't tell you how much it meant to me that he picked me up from the car rental place and worked after he normally would leave for the day, just so I could get into my new Blazer as soon as possible. Thanks again Richard!