Benn Owen

nicky bennett

Bought a Equinox November 2020. The day I bought it driving home check engine light came on. Called and took it back. They changed the High pressure fuel pump. Few issues after that. But then September 2021 Engine blew. I then dealt with them again. They put a new engine in it. Well just let me tell you, I have had to replace fuel injector, high pressure, low pressure sensors, fuel rail sensors so many times I can't count anymore. Replaced PMC . We took to a mechanic tried having it diagnosed. Showed nothing. I paid 12,000 for this car and they made me pay another $2000 for my part of the motor. I am not rich. Just trying to make it.I feel they have completely taken advantage of me and sold me a piece of garbage. I have contacted GM customer service and filed a complaint. They told me to also contact Shaheen service manager. I called 3 days ago , left a message and still no return call.

Brian Johnson

Emily Shaffer was very affable and helpful. I purchased a previously owned Equinox from her establishment. She was attentive and addressed my questions and my concerns, and I never felt pressured whatsoever. As a matter of fact, I experienced an issue with my vehicle, which my right-hand mirror inexplicably became loose, while in transit to work. I quickly called Emily and explained my plight, and she advised me what to do next. She stayed in contact with me during the process of ascertaining a solution, and in a short amount of time, my dilemma was resolved. I was grateful for the overall experience and I recommend Emily for your car procurement needs. I also want to recognize the other wonderful people affiliated with this location! Thank you all for everything you do!

Gary Riley

"I’m back to update my review from 5 years ago because I just bought another car from Jack Van Pelt at Shaheen Chevrolet. I’ve been buying GM products for over 40 years, and I can honestly say Jack is 'The Man.' My last car was a 2020 Equinox, and this time I upgraded to the 2026 Equinox EV. The leap in technology is absolutely incredible—from the massive 17.7-inch screen to the smooth electric drive, it feels like a total revolution compared to my last one. Just like last time, Jack was zero-pressure. Even when we were narrowing down exactly what we wanted, he was patient and found the perfect match. If you’re in Lansing and looking for a Chevy, go see Jack. Thank you again, Shaheen and Jack!" _______ I always buy GM products. for the last 40 years I dealt with most of the GM/Buick/Chevy dealers in Lansing. This is the first I dealt with Shaheen and the experience was the best I have had. Jack Van Pelt was my sales person, he did not give any pressure and when my wife kept changing what she wanted, he found exactly what we wanted. Thank you Shaheen and thank you Jack.

yOuBrad Burley

Dave Hanna did a great job finding a vehicle for my daughter, he was patient and took his time to get exactly what she wanted and explained her first buying experience. She was very excited and appreciated all he did for her as was I. If anyone wants a great sales professional I recommend Dave Hanna.