Problem Resolution

G MAC

Rich and Ross are the best! They turned negative to positive and both deserve a raise.

Mel Herbert

I recently had a difficult issue resolved in our 2001 Corvette. Rich, Josh, and Jonathan were great to work with. They all played their role in getting the issue resolved. Well done and Very much appreciated!

Pat Dalton

In all the years we have been buying cars, Noe is the best salesperson we have ever worked with. From first greeting us in the car lot to the day we drove the car home he was very professional, patient and attentive to finding the exact car we were looking for, and even offering us other possible choices that may have interested us. When we got home we tried several times to program the garage door opener for the new car as well as our second car. Well, we managed to fail. Noe said to call if we had problems with anything. The next day he was at our house and within minutes both cars were connected to the new program for the garage door. He also spent a bit of time answering some questions about the Bluetooth and connections with my hearing aids. Thank you Noe for making our car buying experience easy and excellent 😊

Everett Hurt

Horrible experience with an oil change this week. What should have taken no more than 30 mins max end up taking 2:30 mins because they broke a rod on my truck wheel when doing the tire rotation. I asked a guy what’s the problem and he said I don’t know I just put in the “RO” as if I knew what that even meant. Servicing department ended up fixing it but delayed my entire morning and not one apology for the inconvenience. Horrible customer service

cam garza

Shaheen got my truck in and diagnosed quickly, and once they did the repairs, all of my concerns were gone! My truck drives like new again!

Charlie Culton

I’m so happy I got my 2019 Silverado from Shaheen instead of a private owner. The truck included a bumper to bumper warranty. A service code came up and with one call the truck was scheduled for service and repaired quickly at no cost to me. Great job.

Debbie Miller

A Truly Exceptional Car Leasing Experience If you're looking for a car dealer who genuinely has your best interests at heart, look no further than Tobbie Lansdell and the Shaheen Automobile Group. From start to finish, the entire lease process was seamless and handled with the utmost professionalism. The distinguishing feature of this experience was the exceptional transparency provided—each aspect of the lease was thoroughly clarified, ensuring complete understanding and eliminating any unexpected surprises. Complications developed when my previous dealership refused to respond or cooperate. Tobbie stepped in, took ownership of the situation, and resolved everything without missing a beat. His communication was prompt, his knowledge was impressive, and his willingness to go above and beyond was unlike anything I have ever experienced in a dealership. This level of service exemplifies what doing business the right way looks like. I cannot recommend Tobbie and Shaheen Automotive Group highly enough — an absolute 5-star experience in every sense!

Corrie Caldwell

From the expedient efficiency to the convenient shuttle service provided and the service after the sale, Shaheen made leasing a new vehicle a great experience.

Joy Marie

Incredible experience working with Shaheen Chevy and Tobbie. Had a major issue with a previously purchased used vehicle and they stood by it! I won’t buy from anyone else!

Dan A

After spending 75k on a vehicle and having an issue that led to a simple $200 repair (still in warranty) Shaheen was unwilling to make it right. I really enjoyed my experience purchasing a vehicle with their team, but unfortunately on the back end when you expect a company to actually be a support they did not come through. A huge disappointment and really taints the Shaheen brand. Their team was not willing to go the extra mile on something so small. It wasn’t about the money it was about making it right on a mistake they clearly should have been help accountable for. If you are looking for a dealership that is willing to “sell you” and sweep you off your feet but not hold true to their word on the back end this is the dealership for you. Super disappointed and I’m sure I am not the only person they have treated this way. As a business owner that buys a brand new vehicle every 2 years (cash) I’ll be going elsewhere.

Ray Platte

I just purchased a new truck. Other than a small issue with my truck (not a dealership issue) my experience with them was great. Bryson, my sales associate. Definitely went well above and beyond for me. Thank you for going the extra mile to help correct the issue.

Ray Platte

I just purchased a new truck. Other than a small issue with my truck (not a dealership issue) my experience with them was great. Bryson, my sales associate. Definitely went well above and beyond for me. Thank you for going the extra mile to help correct the issue.

Anthony Bray

Jonathon went out of his way to help me with issues I had. He explained a lot to me, and made me feel better. I had originally told him I would never step back in this place, but Jonathan is a good guy and did what he could to make things right. Stuff happens, but it’s the way you handle it that proves if you care. He handled it.

Rachel Gruhn

Bought my third vehicle here this week. John Rausch is always a pleasure to work with. Had a couple of issues I noticed with the vehicle after I drove off the lot and they were willing to take care of them for me. Appreciate you all!

Jenee Wilson

Shaheen did a great job. I had issues with a prior vehicle a few years back but the owner made sure I was taken care of and happy. This time, no issues, the vehicle was spotless, the salesperson, Lenny was overly accomodating to a wonderful extent and the vehicle is amazing!

Emily Brie

I had the best experience today working with Brent. Came in first thing this morning, Brent was kind and attentive, listened to what I was looking for and got me the exact car I was wanting. I brought up a concern about the car and he immediate got it into service to be dealt with so it would be at 100% for when I purchased it. Brent was 10/10 best sales guy a girl could ask for. The place was super friendly and I loved my experience shopping there. Thank you Brent and team I’m one happy customer!

Aaron Polmanteer

Derek was crazy helpful. My gm code was wrong by a number but he got it to work. Polite knowledgeable. They have my business moving forward.

Laura Parker

This dealership is easily the best dealership in the Lansing area. The staff here were friendly, helpful, and knowledgeable!!! They helped me out of an unpleasant situation and set me up with a reliable vehicle to drive. Griffin, worked hard to figure out a solution for me and made sure I chose the best vehicle for my financial situation and lifestyle. The GM and other administration team members also heard about my unpleasant situation with another dealer and were extremely helpful.

Brian Johnson

Emily Shaffer was very affable and helpful. I purchased a previously owned Equinox from her establishment. She was attentive and addressed my questions and my concerns, and I never felt pressured whatsoever. As a matter of fact, I experienced an issue with my vehicle, which my right-hand mirror inexplicably became loose, while in transit to work. I quickly called Emily and explained my plight, and she advised me what to do next. She stayed in contact with me during the process of ascertaining a solution, and in a short amount of time, my dilemma was resolved. I was grateful for the overall experience and I recommend Emily for your car procurement needs. I also want to recognize the other wonderful people affiliated with this location! Thank you all for everything you do!

Tj Robinson

I would not recommend buying from here. We spent 20k on a vehicle from them. After driving it less than two months we take it in and there $3k worth of repairs and once the repair shop has the vehicle they call and say it’s going to be another $800 to fix because they can’t handle the job without destroying other pieces of my vehicle. These people are a scam. We have texted Ken who we bought the car from and he said he would get back never heard a response. The gentlemen at the auto shot recommend I call the manager. I left a message for the manager and have not heard back. This place has horrible customer service and horrible vehicles that have a laundry list of issues when you buy from them. I will never buy a car from them again or take it to their shop. They will sell you cars with vehicle maintenance lights on. Do not buy from here!!!!!!!

nicky bennett

Bought a Equinox November 2020. The day I bought it driving home check engine light came on. Called and took it back. They changed the High pressure fuel pump. Few issues after that. But then September 2021 Engine blew. I then dealt with them again. They put a new engine in it. Well just let me tell you, I have had to replace fuel injector, high pressure, low pressure sensors, fuel rail sensors so many times I can't count anymore. Replaced PMC . We took to a mechanic tried having it diagnosed. Showed nothing. I paid 12,000 for this car and they made me pay another $2000 for my part of the motor. I am not rich. Just trying to make it.I feel they have completely taken advantage of me and sold me a piece of garbage. I have contacted GM customer service and filed a complaint. They told me to also contact Shaheen service manager. I called 3 days ago , left a message and still no return call.

Zinnia Artist

Emily, my salesperson, was very kind and personable. She was patient and answered questions I had. It was a pleasant buying experience. Only a couple of things to say about your dealership, in general. Someone did not make sure fluid levels were up, before my vehicle left the lot, so I had to come back to get topped off a couple days after my vehicle purchase. When I did come back, I was helped immediately and the service guys were very efficient and checked other things out as well. The day of my purchase, I was told that my 2nd key fob was not available to give to me. As soon as Emily has it in her possession, she offered to meet me to make sure I got it. So the things that were not ideal, were made right with me. I hope to continue to have great service at Shaheen, as I was pretty nervous as this was the biggest purchase I have made on a new vehicle! Thanks!

Chad Pleiness

We just upgraded our family used SUV and the team at Shaheen of Lansing was very good to work with, particularly our salesperson Dylan Sells. They helped us through every step of the process and continue to provide great service after the purchase was complete!