Service Timeliness

BEAUTY BAR

Tony and the team was great . Got me in and out on a tire replacement . Very nice people I’ll definitely be back again .

Melanie Lounds

Great service on the fly coming back from Ann Arbor.

Tom Barnhill

They did a great job. Got me taken care of and on the road quickly!

James Smith

The entire staff that was involved with servicing my vehicle were outstanding. The team coordinator kept me up to date. The process was efficient and I was out quickly. Great job everyone!

Sam Cypher

Great place to buy a car. Brent Cram was exceptional and made it very easy. Minimal paperwork with literally getting there and leaving with my new car in less than a half hour.

Jason “Gentz” Gentry

I was very impressed with turnaround time for this particular job. I wasn't thrilled that it was something that had been repaired within the last 6 months. But my vehicle was ready the next day. I was very surprised and it made our vehicle situation much more manageable.

B L Telfer

Went to Shaheen Chevrolet when my low air tire warning light came on. Tony & Mak were very helpful in getting me in quickly and repairing a tire that had a little nail in it. Mak also reset my tire sensors as they had somehow gotten turned around in the computer.

steve murray

Service was a nightmare. I scheduled an apt. and it took them 4 weeks and 4 days before I got my truck back. Can't believe anything they tell you. There's not enough space to cover how dissatisfied I am.

Madison Tullis

I travel for work so when it comes to getting any work done or even an oil change it’s hard to find somewhere that can get me done in 1-2days so I can get back to work. Jason helped me get in and out in the same day. Now I’m not saying it still didn’t take a few hours after dropping my vehicle off at 8:30-9am I was out of there by 3-4pm. What took the longest was waiting on the part I needed to get there but while I was waiting the employees were very helpful and accommodating.

Brian Armstrong

Worst service experience I’ve had.. I was told my recall was a 2 to 2 1/2 hour job . I got a 8 am appt. I dropped the truck off the night before.. no call to update on the progress.. I had to call several times just to be told me truck had never even been started …. I go to get a loaner they tell me tomorrow… They open at 8:30 I called at 10 to see when I should be there .. was told it still hadn’t been started … not sure as a customer what else your supposed to do .. I had appt dropped the vehicle the night before… had purchased over 8 new vehicles here never again

Sonia Fuentes

Great customer service. Cam communicated with me about what needed to be done on my car, fully explaining the repairs needed in a way I could understand. Got the car back quickly. Thanks!

slumnation wolf

Jason in the service department came threw this weekend had a key getting stuck in my ignition. Diagnosised the problem had me in and out the same day. The there service guys at shaheen hands down are great people.

Alexis Thurston

Amazing customer service! I called for service and they were able to get my car in on the same day. My service rep, Cam, was incredible. He was extremely professional, called me with important updates, and fought with my extended warranty company to get everything covered. He went above and beyond!

Jeffrey MacCowan

I sold my car to Shaheen. Steve Jackson, the used car director was able to offer me their best after I sent photos and the vehicle information over the phone. I brought it in a few days later to him to officially sell it and I was out of there in under 10 minutes. Very quick process and I thank Steve for giving me the best deal and making it so efficient! If I ever go to a dealership again (specifically Chevy) I'll be coming back to Shaheen for sure.

Tim Schut

While traveling for work, I found myself with a DEF issue on my 2016 Colorado diesel that I purchased used from Shaheen a couple years prior. Called them and they were able to schedule me in that morning and expedite the process knowing that I would have to wait for it. Matt explained the flat diagnostic fee to me and when it came time to check out I was pleasantly surprised that the issue was resolved with no additional charges.

Stephanie Almy

Gage was amazing from the moment I drove up to my appointment entrance at 9 am until I left at 10:30. He answered every question I had, as I had a need for tire replacement that was not expected. Gage went above and beyond to make it happen so I could get my tires replaced that same day. He stayed with me with a rim was tested to determine if I would have to order a new rim, due to a major tire puncture that caused my tire to be unrepairable. Gage has been my lead go to before and I absolutely appreciated his support and understanding to seek the best option for me!

Tycho Aussie

Shaheen service was fast and professional, taking great care of my car. They masked off the interior and quickly performed the service, getting it back to me in an hour. There was no sales pressure, and they returned it to me as clean as when I gave it to them.

Daniel Bruining

My wife had a 1:00pm appointment to have your tires changed out and a oil change it was after 3:00pm and they had still not gotten the car done three people were sitting around looking at a Corvette and one person was doing the work on my wife's car so much for making an appointment. They did not charger her for the tires being changed to make up for it