Keith

Jennifer Humphrey

My daughter recently purchased her first vehicle with Keith Walter’s as her sales rep. He was so nice and professional!!! He made the process so easy for her! We give him a 10/10!!!!

Jen DeFore

This car was the second my family has purchased from Shaheen and we returned to the dealership specifically because our previous experience was excellent. This time was no different. Keith Walters was a wonderful sales associate: knowledgeable, patient, kind, and attentive to what we were looking for in a vehicle. He went above and beyond, and past closing time, to assist us, and we are thrilled with our car. Ryan Faber was a huge help when we handled financing and the details of our contract, also staying past closing time to assist us and taking the time to make sure we understood the details.

Scott Frezza

Call me crazy, I flew on a plane from Massachusetts to this dealership to look at a car. They had a 2010 mustang gt for sale that caught my wife’s eye. Keith the salesman was nice enough to pick me up at the airport and bring me to the dealership. The level of professionalism in this place was top notch! I liked the hospitality and welcoming they offered, while I was trying to make this purchase as fast as possible since I had a 13 hour ride home! Buying a used car can sometimes be a gamble especially on a 14 year old car. Being a car guy and owning mustangs over 20 years, I knew this was a car that was well taken care of. I made it home with no problems. At this moment the car sits in the garage receiving a few mods while we wait for spring. Could it have problems in the future? Anything is possible it’s a 14 year old car with no warranty! But we knew that when we bought it. I feel this dealership has a reputation to keep and at these difficult times would take all necessary precautions to ensure a customer is going to be happy. They have my respect and would get my business if I was closer and interested in purchasing a vehicle. I know not every sale is perfect, things happen, but that’s something you can’t control. Sometimes you need to take a chance, regardless to what this review or any others wrote. Thanks guys for making this a pleasant experience!!!

Shawn Kelley

Keith Walters is the person you should go to if you’re looking for a car. It’s uncommon to find honest salespeople but Keith is definitely an exception to that. I needed a new vehicle 5 years ago and fast and I was looking for something specific. He didn’t try to persuade me into a different vehicle, he got me exactly what I was looking for and the whole process was easy and thorough. I can tell he works really hard and some in the sales area could talk some lessons from him is work ethic, character and kindness. This was my first time buying a car from a dealership because I also bought cars in full. I recommended him to several who went and bought cars and had a similar experience that I did. He’s the one to call on if you need a vehicle.

Melvin Hardin

Thank you Shaheen you certainly made my visit worth while. The staff was generous, knowledgeable and professional. Thank you Tad, Keith and staff. I will certainly buy my next car from you. FYI..your excellent costumer service compels me to give an excellent rating while sharing my pleasant experience with others... You guys really deserve your upscale reputation. Thanks again.

Roger Martin

We live in the Lansing area and have three daughters, the youngest age 19 and a sophomore at MSU. Over the years, I've handled the first and second used-car buying exercise with each daughter. I'm also a long-time business owner, so I'm obviously very busy. For each daughter, we used the same process and approach: determine what they would like in a used vehicle, pair that with what we wanted them to have for practical purposes (four- or all-wheel drive for our winters, good safety/crash-test ratings, non-smoker) and set a budget we could afford when it came time to start looking. For the first two daughters, we never had much luck at Shaheen. This time, however, in June we found 2016 Equinox right in our price range. It was super clean, had just 17,000 miles, and checked all our other boxes. The salesman, Keith Walters, was terrific. About a month after buying the car, the A/C stopped working, followed a day or so later by the windshield wiper fluid system conking out. Unfortunately, the bumper-to-bumper warranty had expired about a month before our purchase. We took the car to Shaheen service, where I obviously expressed my strong disappointment with both issues cropping up so soon after purchase and warranty expiration. While the vehicle was being serviced, they put our daughter into a rental so she could get to work. And when the repairs were done, they stepped up and covered everything. We did not have to pay a penny. I've been a loyal Chevy and GM customer for decades. When it comes time for our next new car, I'll definitely give Shaheen a shot as they've earned it. Thanks Keith for being our advocate, and thanks Shaheen for standing behind what you sell.