Tony Sandoval
My wife and I had the pleasure of working with Sales Rep. Jake Haner for about a month and a half, stopping in no less than 4 times and blowing up his phone about 100 times, all while he tried to find the perfect new vehicle for me. To say that I’m particular, and hard to please is a massive understatement. After all, this would be my first NEW car purchase. Jake braved winter conditions while he was sick, to clean off a vehicle for me to drive. This was so I could get a feel for the ride of a truck that we both knew I wasn’t going to purchase. I felt bad about this and told him I’d come back another time but he refused and said let’s go for a ride. I was sold on the 3.0L Baby Duramax. In this process we found a vehicle at a different dealership in Illinois; so I made a down payment. The driver who fought through traffic to Illinois to pick up the vehicle noticed that it wasn’t in as good of condition as they said it was. Not all dealers are trustworthy if you can believe that. Jake protected me from buying a vehicle that he knew I wouldn’t be happy with and they left that car behind where it belonged. We were able to use the down payment on the new vehicle but only after multiple failed attempts at trying to get the perfect one that I wanted from other dealers. Realizing that my dream to own my first new truck/Tahoe with a diesel engine was coming to an abrupt end I started to feel helpless inside and give up. When all of the sudden the impossible happened and GM had 0% financing for 2024 Tahoes. It’s as common as seeing an albino jaguar in the wild. So my wife and I quickly went to work and we found a Tahoe right under our noses at Shaheen. Jake was able to subdue the competition for this highly sought after diamond in the rough, until I could drive the HC Tahoe 6.2L V8. Wow was it an impressive ride and it had all of the features that my wife and I had agreed upon (minus my desire for a diesel engine). We both loved it and the rest of the purchase was as easy as pie. They (Jake, Troy, & Lenny) made sure all my questions were answered and Jake even followed up to see how the new Tahoe was working out for us. I told him “My wife loves her new ride! And I’m beginning to enjoy driving her car. If you made it this far I’ll tell you that I’m going back to Shaheen and only working with Jake when the time comes for my wife to get a new vehicle. They looked out for us and were patient with us during this endeavor. I won’t go anywhere else and I’m referring everyone to Jake.
Response from owner
April 22, 2025
Other reviews
Scott Mason
The Sales team worked hard to keep me satisfied throughout the process. The items I was most appreciative of were: Keeping me informed of when the vehicle would be ready Taking care of everything that could be up front, minimizing the time spent at signing the deal. The vehicle prep was second to none, My SUV was immaculate in every way. Shaheen Chevrolet provides a very professional, relaxed atmosphere for car buyers.
Ron Alexander
On my recent service visit, here's what happened. My advisor was Jason Jones. He listened intently to what I was there for. He asked questions when he didn’t fully ascertain what the problem was. From that point, the car was taken. I received a shuttle ride back home, received texts as to what the status was or if they required more information on what the issue was and then when it was completed, brought my car back to my home. It was a smooth process. I have purchased 5 vehicles from Shaheen’s over 2 decades. From their sales personnel, to financing, oil changes and service department, I have never had any complaints. Thanks for a first class act Shaheen’s!
Melissa Younglove
I recently purchased a new car from Isaiah, and I couldn’t be happier with the entire experience. I’ll be the first to admit—I’m not the easiest person to please when it comes to major purchases, especially something as important as a new vehicle. But Isaiah was incredibly patient, knowledgeable, and attentive throughout the entire process. He took the time to really listen to what I wanted and never once pressured me into looking at something I wasn’t interested in. He made me feel comfortable, respected my preferences, and ultimately helped me find exactly what I was looking for. If you’re looking for someone who genuinely cares about getting you into the right car without all the typical sales pressure, Isaiah is your guy. I highly recommend working with him—you won’t be disappointed!
Julie Baker
Jimmy over at service was excellent to work with. Very professional and always has a smile to on his face. Highly recommend Shaheen in Lansing.