Ryan Wallenberg
My wife and I had the best experience we’ve ever had at a dealership tonight. From the moment we walked in the door until the time we left we were listened to, guided, and offered knowledge about the car buying process. Richie went above and beyond for me and my wife to make sure we walked away with our dream vehicle for us and our first baby on the way. He was personable, accommodating, and honest. He even stayed after hours to make sure we were taken care. My wife and him shared many stories about life and although that is not a part of his job description it made the process a lot less stressful and made her at ease. I can’t say enough good things about him. Troy and Ryan were also great and super helpful and full of insight. The whole Shaheen family was great from start to finish and made tonight one of the best nights of my wife’s life as she was able to get the car she has always dreamed of. I highly recommend them for all your vehicle needs.
Response from owner
September 23, 2025
Other reviews
Scott Shinabarger
They were nice enough, but it was like pulling teeth to get any information. Vague answers to questions and taking over two days to fix my vehicle without letting me know when I agreed to the work is unacceptable. Also, now my truck vibrates at higher speeds which it did not do before. I will hire someone else to fix that......UPDATE: I contacted this John Feister by email and text a week ago with no response.
Kelli Robke
Me and my husband have been using shaheen for years on our 2012 Buick enclave. We sent it to service for a check engine light some maintenance and air issues as well as new tires. This vehicle has 230k + miles on it. We wanted to have it last long. They had it for around three weeks trying to fix the air. We sank about two grand into that another grand in tires and another grand in maintenance. We approved the maintenance items and denied a huge cost that said the timing chain needed to be replaced. That was five grand. Nothing was wrong with our vehicle aside from a check engine light when we brought it in. Nobody suggested hey since this is a high mileage car do you want us to continue with fixing these issues since we found some more issues with it or do you just want to get some new tires and be on your way. Or suggest any other option for us to avoid spending 4k before we even got to the timing chain. We drove it off the lot and my husband took it home. Next day he goes to work leaves work gets on the highway for the first time and the car starts driving horrible and he takes it back to the dealership who then diagnose it as the timing chain. The very thing we denied to fix. Now the car was fine when we drove it in no problems. Now all the sudden problem two days after. I called and spoke to a supervisor who didn’t offer any form of help other than to drive it to see if it’s the timing chain. I said I thought something shady was going on for it to be that after we sank all that money into it and denied the timing chain. Then all the sudden it starts acting funny. He disregarded the shady and went straight to I’ll help you solve the problem. They want more money that’s all they want. If I would of known they were going to keep adding more stuff onto the bill we would of bought a new vehicle. Nobody suggested another option or gave us a hey you should really just drive this till it dies and not put any more money into it. The integrity of this place is off the wall. To just take peoples money without telling them another option is robbing people blind. Then break something that isn’t broke to get them to come back and fix what was denied is unacceptable and unethical. I will never be back my family will never be back and anyone I know I will tell them to stay away. We won’t be buying cars from shaheen or any other business. I will post this on Facebook and tag everyone I know it. Something should be righted in this situation. I was not offered a lower bill or an apology for the lack of communication on what should be done and what shouldn’t. Just a I’ll try and diagnose the problem if you bring it back. I don’t want to put more money into this vehicle. I want shaheen to refund me for the work I paid for and then let me trade the car in for way above market value for another vehicle. They make more than enough money scamming people to accommodate. I doubt that will happen so I’ll just contact my lawyer and handle it that way. Not the way I want to go. Please stay away from here they are not professional when it comes to being ethical.
Jung Koral
Richie and Tad took care of me. I had a few extra circumstances that they took care of. The process was quick and efficient. The price offered for the vehicle was very fair. I enjoyed working with Shaheen Pre-owned and will turn to them again in the near future.
Sabrina Brown
I would like to thank Jordan and Phil for helping me and choosing the best and right vehicle for my budget and needs they have been very patient and understanding they also are great salesman explain everything to me thoroughly broke everything down for my understanding they are the best thank you Jordan / Thor and thank you Phil / NASCAR you guys are the best and I appreciate everything you've done for me over the last few days thank you I'm enjoying my 2017 Chevy equinox and keep up the great work as always you are invited to the first barbecue in 2026. Good morning i do thank you guys for the opportunity to finance with you but since having the equinox I've been disappointed ☹️ I didn't have much money then when I purchased the vehicle and now it's extremely cold and my heat doesn't work had to stop driving the vehicle because of it now I'm without a vehicle very disappointed.