Keith Rogers-Hempsted

Hunter Nevins

2 stars only because of the amount of clean nice used vehicles they have on the lot. Roger Hicks was nice and decent throughout the process until he heard we had our own financing and declined the offer to have the dealership do it. Hardly any words were spoken after this doing paper work, then came the time to discuss the agreement on the price of the vehicle. As most do I tried to negotiate a price that I felt was right for me and also them. He immediately got the sales manager Mike Herhold and after their discussions Mike became very hostile and aggressive about the situation and instead of working with me, he just deducted the add ons that they put on with out even asking me and not the price of the vehicle. I negotiated more. Mike Herhold then looked my wife in the eyes 6-8 inches away ( mind you I was purchasing the vehicle) and asked “ ARE YOU MAD AT YOUR MONEY?!” Luckily for them I loved the truck I was looking at and purchased it. If it had not been that truck I would’ve walked the second he said that to my wife. Way below the professionalism standard that I have been given while working with other businesses and dealerships. If that’s the way the top of the chain operates i can see why Roger has very little to no people/sales skills. Be aware and if youre directed to those individuals I would recommend asking for another sales member to increase your opportunity for a great experience.

Chloe FUNSCH

He did not do us wrong. He was super nice. He was understandable and he worked through it with us and he said that he wouldn’t wanna put us in a vehicle that was not be safe so he helped us picked the safest truck. He is really good and his name spence and he is new but he knows what he is doing. I have his service 10 out of 10.

Andrew Morrissette

I’ve been seeing Shaheen everywhere in EL and figured this was the spot to look at Chevys and their lot is HUGE. Came in wanting to check out the new 2024 Chevy Traxs. I was looking for an SUV that wasn’t so big like an equinox+ and was very budget friendly, but was worried this might be too cramped like a suburu crosstrek. There was only one demo on the lot as they were getting sold out the second the arrived. Rob was great and didn’t go through numbers, or financing etc before actually letting me look at the vehicle and test driving it. The car fit me like a glove! He was super relaxed and didn’t pressure you into buying anything or pressure you towards a certain vehicle, which I experienced at the previous dealership I was at in the area. Afterwards we went through the process of seeing what was available (with the colors and trim I liked) and when it was available and seeing if I needed to be on a waitlist. Rob went above and beyond seeing where the actual freight was and it showed instead of the vehicle just leaving GM that it was delivered that day, so I was able to forgo the $500 hold and get the car the next day! Rob even texted me pictures of the car when the car actually arrived from the pre inspection site! And when it was time to pick it up he showed me it first before doing paperwork and afterwards showed me all of the features/ where everything was on the car. So overall Definitely a great experience getting my first new car. Out with the 15+ year old cars and in with this new baby!

Jack Cords

Very pleasant experience. Let me start by saying I was looking for a very specific Blazer RS, they spent 3-4 days searching and found one 260 miles away. Contacted me and said they could go pick it up. Two days later I'm in signing papers and on my way home. Kept me informed and no pressure. That's why I keep going back. Thanks Shaheen and staff!!