Hunter Nevins
2 stars only because of the amount of clean nice used vehicles they have on the lot. Roger Hicks was nice and decent throughout the process until he heard we had our own financing and declined the offer to have the dealership do it. Hardly any words were spoken after this doing paper work, then came the time to discuss the agreement on the price of the vehicle. As most do I tried to negotiate a price that I felt was right for me and also them. He immediately got the sales manager Mike Herhold and after their discussions Mike became very hostile and aggressive about the situation and instead of working with me, he just deducted the add ons that they put on with out even asking me and not the price of the vehicle. I negotiated more. Mike Herhold then looked my wife in the eyes 6-8 inches away ( mind you I was purchasing the vehicle) and asked “ ARE YOU MAD AT YOUR MONEY?!” Luckily for them I loved the truck I was looking at and purchased it. If it had not been that truck I would’ve walked the second he said that to my wife. Way below the professionalism standard that I have been given while working with other businesses and dealerships. If that’s the way the top of the chain operates i can see why Roger has very little to no people/sales skills. Be aware and if youre directed to those individuals I would recommend asking for another sales member to increase your opportunity for a great experience.
Response from owner
March 12, 2025
Other reviews
Pink Bubbles
Bought a beautiful new Chevy Trax and had the best experience ever! Sam and Sierra are amazing - made the process so smooth! I highly recommend! Plus I love my new car- thank you, Shaheen!
Ms Tee
I bought my car here which I love, and my salesman was amazing. Zach worked hard to help me find my vehicle and made sure that I was happy with my choice. He communicated with me every step of the way answering all of my questions and addressing my concerns. If I had any issues they made things right. I'm very happy as a result and will be a lifelong customer! I got my first complimentary oil change/tire rotation since I bought it and they really do a great job. They give you a flower after the service, what a nice touch!!! I highly recommend Zach and Shaheen Chevrolet dealership as it has been the best experience I've had in my 25 years buying vehicles. Zach I appreciate you and the hard working service staff!
Cyntoya Campbell
Devan was absolutely amazing, knowledgeable, patient, and super helpful with assisting me with finding the perfect car for my daughter. His professionalism and genuineness speaks volumes when it comes to customer service. If you’re looking for a vehicle, i highly recommend visiting Shaheen in allowing Devan to assist you in getting the right vehicle for you. Thanks again Devan!
Thamur Hindo
Thank You Jacqueline for assisting me in leasing the new Chevy equinox.. You delivered you on multiple items, first you made sure I got the best possible deal, with trading in my current lease, and my acquiring the new lease. Most important and a very gesture - you personally delivered the vehicle to my home, 80+ miles away. God Bless you, and the dealership should be very proud of you. Thank you again!