Jim B

Autumn Smith

I am so pleased with the purchase of my new vehicle and I’m very pleased with the service I received from my sales Rep David Hanna and the other guys from Shaheen Automotive Pre-Owned! I had purchased my last car from him so when I was ready for new car I called him and was in and out, hassle-free in a day in a half! They were so friendly, helpful and successful in getting me exactly what I wanted. I would recommend anyone go there for their next ride! Thanks Shaheen! 😃

elizabeth stevens

Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer “ worry free package “ ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don’t have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there’s no way they can confirm that a rock didn’t hit my car on the way home and that too much time had gone by ( at this point hadn’t even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). It had not snowed yet and was a clear sunny day when brought home . Honestly it’s a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these “worry free warranties “ I got signed up for that it’s going to be a worse headache . As expected with the follow up comment , no one ever reached out . Not surprising .

Emily Brie

I had the best experience today working with Brent. Came in first thing this morning, Brent was kind and attentive, listened to what I was looking for and got me the exact car I was wanting. I brought up a concern about the car and he immediate got it into service to be dealt with so it would be at 100% for when I purchased it. Brent was 10/10 best sales guy a girl could ask for. The place was super friendly and I loved my experience shopping there. Thank you Brent and team I’m one happy customer!

Raven Baugh

I had a wonderful experience with Richie! I was a first-time buyer, and he answered all my questions, helped me with my documents, was very patient with me, was extremely accommodating, and delivered the vehicle. Really above and beyond! I understand why my friends recommended Shaheen. The customer service was fantastic, and the office had a good atmosphere (friendliness and care from the moment I got to the door and through the process). They worked to find me the best rate, were very straightforward about options and alternatives, and more. Car was also very clean and ran well. Highly recommend and very excited to have my first car (Subaru club)!