Casim Abbas
I was interested in purchasing a new car which the dealership had on their lot. Expecting a price quote above MRSP and a miserable negotiation process, I was pleasantly surprised by the whole experience. John Rausch did a wonderful job helping me with the purchase. He was very friendly and professional, and he found discounts I qualified for that I was not aware of. Altogether, I had a very positive experience with the whole team. I had interactions with two other Chevrolet dealerships in the Greater Lansing area over the past eight years. If I consider another Chevrolet vehicle in the future Shaheen Chevrolet would be the first place for me to contact.
Response from owner
November 27, 2022
Other reviews
Dean Lotridge
Matt and Zack took good care of us. Happy with the purchase. Everyone greeted us with a smile, opened the door for us every time and thanked us for coming in. I was impessed with our visit. Will visit them again.
James P
Well I guess it wouldn't waste much time with this dealer especially on their commercial vehicle and of sales called talk to someone never really got numbers on the price of a new 25-3500 Express cutaway I even WENT to the dealer this last weekend on Saturday and I live well over an hour away the guy was busy I get it I told the other salesperson I need some numbers I wanted to buy I guess car sales are up so far you don't need more sales good luck
Joseph Glotz
We had a great buying experience at Shaheen. John Rausch was great to work with. We drove over from GR and he accommodated my whole family as we shopped for a new family vehicle. He was welcoming to our 3 toddlers and made sure both my wife and I got a good look at the car. Buying is never a simple process but John worked to keep the experience efficient and pleasant. All other employees that we interacted with were courteous and personable. Would recommend!
Maureen Storie
First let me say that I love Shaheen and have been a loyal customer for 15+ years however, my last scheduled maintenance was maddening. I scheduled an appt for oil change, tire sensor, front end alignment and swaybar repair. My appt time was 1 and I dropped it off at 12:30. I went about my day, running errands with my new chauffeur and as I was driving past shaheen @ almost 3, I saw my truck sitting in the same spot I dipped it off at. This lead me to call for a status check. They hadn’t even checked in my vehicle for my 1 o’clock appt! The truck was officially checked in at 2:52 and I was told to arrive back at 5:30/5:45 to get my vehicle. I came back at 5:45 as advised to find my truck was just being pulled in for an oil change and tire sensor repair. I asked Rich the manager what I could have done to make the appointment go more smoothly and was told nothing. I did everything right and that the mistake was on their end. I know that this was a one off and definitely just an oversight, I was able to get everything repaired on Monday and get my vehicle back. I’m very disappointed in the lack of communication not only with myself but between employees within Shaheen and I am not one for excuses I don’t wanna hear them. I just want to know what happened and how you’re going to fix it. I feel like Shaheen did everything they promised to do. It was just delayed, but it’s also important to make sure that we follow up on our vehicles.