Maureen Storie
First let me say that I love Shaheen and have been a loyal customer for 15+ years however, my last scheduled maintenance was maddening. I scheduled an appt for oil change, tire sensor, front end alignment and swaybar repair. My appt time was 1 and I dropped it off at 12:30. I went about my day, running errands with my new chauffeur and as I was driving past shaheen @ almost 3, I saw my truck sitting in the same spot I dipped it off at. This lead me to call for a status check. They hadn’t even checked in my vehicle for my 1 o’clock appt! The truck was officially checked in at 2:52 and I was told to arrive back at 5:30/5:45 to get my vehicle. I came back at 5:45 as advised to find my truck was just being pulled in for an oil change and tire sensor repair. I asked Rich the manager what I could have done to make the appointment go more smoothly and was told nothing. I did everything right and that the mistake was on their end. I know that this was a one off and definitely just an oversight, I was able to get everything repaired on Monday and get my vehicle back. I’m very disappointed in the lack of communication not only with myself but between employees within Shaheen and I am not one for excuses I don’t wanna hear them. I just want to know what happened and how you’re going to fix it. I feel like Shaheen did everything they promised to do. It was just delayed, but it’s also important to make sure that we follow up on our vehicles.
Response from owner
October 23, 2025
Other reviews
Sumira Shah
I recently had my oil changed at Shaheen Cadillac, and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was welcoming, professional, and efficient. They made the entire process smooth and stress-free, which is something I really appreciate when it comes to car maintenance. The service team was knowledgeable and took the time to explain what was being done, along with any recommendations for future care—without being pushy. The waiting area was clean and comfortable, and the service was completed quicker than expected. It’s clear they value both quality work and customer service. I left feeling confident that my vehicle was well taken care of. I would definitely recommend Shaheen Cadillac to anyone looking for reliable and friendly service, and I’ll be returning for future maintenance.
Resident DBZ
Shane and Doug were a great, and helped me find another suitable vehicle after I had just recently been in a car accident. Would recommend either of those two fine gentlemen!
Rebecca Braman
I had the pleasure of working with Reuben Martinez for the purchase of my new Trailblazer. He was professional, knowledgeable, and very easy to work with. He made sure I knew all of my options before my purchase, and I never once felt pressured. He even went above and beyond to personally detail my new vehicle so we didn’t have to wait. I will absolutely recommend my friends and family to come see Reuben the next time they are in the market for a new vehicle!
Mitchell Loe
Kieth Walters is the best salesman I have ever worked with. He helped me order a 2022 Colorado. He was honest, patient, and super kind. Beware we did order the truck and waited a year, but it was totally worth the wait. I can't recommend Kieth enough. Thank you!!!!