# Customer Review Insights — Shaheen Chevrolet Generated 2026-06-18 from 999 verified reviews (2012-08-29 – 2026-06-12). ## Summary Shaheen Chevrolet in Lansing, MI has accumulated 999 customer reviews spanning from August 2012 through June 2026, reflecting a strongly positive overall sentiment score of 0.84, with 94% of reviews classified as positive and only 4.9% negative. Across the ten service aspects analyzed, the dealership performs consistently well in people-facing categories. Professionalism and conduct leads in raw volume with 892 mentions at 95.6% positive, followed by courtesy and friendliness at 97.5% positive across 593 mentions, and communication and updates at 92% positive across 540 mentions. Technical knowledge and expertise earned 90.2% positive ratings from 194 reviewers, while pricing and value drew 86.7% positive sentiment from 166 mentions. Several aspects warrant closer attention. Problem resolution and effectiveness, though cited 190 times, sits at 75.8% positive — just above the 70% threshold. Responsiveness and speed reached 80.8% positive from 130 mentions, scheduling and booking ease came in at 78.2% positive across 78 mentions, and punctuality and on-time service registered 70.7% positive from 58 mentions, the lowest-rated measured aspect. Cleanliness and tidiness, while limited to 31 mentions, achieved a perfect 100% positive rating. Among named staff members, John (48 mentions, 4.9 avg rating), Jordan (39 mentions, 5.0), Rob (39 mentions, 5.0), Ryan (38 mentions, 4.9), and Brent (31 mentions, 4.9) are the most frequently cited technicians or sales personnel. Sales-related services dominate the review corpus. Vehicle purchase topics collectively account for hundreds of mentions with consistently high satisfaction — new car purchases reaching 99.1% positive across 106 mentions and used car purchases at 94.4% positive across 72 mentions. The sales experience topic draws 593 reviews at 99.7% positive, and vehicle purchase as a topic earns 99.8% positive from 429 reviews. Financing (97.1%, 70 reviews), vehicle leasing (100%, 32 reviews), trade-in (100%, 27 reviews), and vehicle delivery (100%, 25 reviews) all score very high. The service department experience (91.7%, 84 reviews) performs well overall, though vehicle repair and maintenance (74.4%, 39 reviews), oil change and routine maintenance (71.9%, 32 reviews), and customer communication (61.9%, 21 reviews) reflect a meaningful minority of dissatisfied customers — with customer communication notably falling below the 70% threshold. Overall, Shaheen Chevrolet demonstrates particular strength in its sales process while showing room for improvement in repair outcomes, routine service efficiency, and post-sale communication. Review volume trends are stable across the observation period. ## Overall Sentiment - Positive: 94% - Neutral: 1.1% - Negative: 4.9% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 892 of 999 reviews (89.3%) - Positive: 95.6% (853 of 892) - Top phrases: "Very professional", "friendly and professional", "very clear, helpful, patient" ### Courtesy & Friendliness - Mentions: 593 of 999 reviews (59.4%) - Positive: 97.5% (578 of 593) - Top phrases: "was a nice guy overall", "friendly and goes above and beyond", "everyone was very nice and helpful" ### Communication & Updates - Mentions: 540 of 999 reviews (54.1%) - Positive: 92% (497 of 540) - Top phrases: "explained everything", "Answered all my questions", "answered all our questions" ### Technical Knowledge & Expertise - Mentions: 194 of 999 reviews (19.4%) - Positive: 90.2% (175 of 194) - Top phrases: "knowledgeable", "very knowledgeable", "Extremely knowledgeable" ### Problem Resolution & Effectiveness - Mentions: 190 of 999 reviews (19%) - Positive: 75.8% (144 of 190) - Top phrases: "Thank you for going the extra mile to help correct the issue", "They didn't have any loaners. I will not be taking my car back to shaheens", "no problems" ### Pricing & Value - Mentions: 166 of 999 reviews (16.6%) - Positive: 86.7% (144 of 166) - Top phrases: "Got me a great deal", "at the price I'm comfortable with", "Good deal" ### Responsiveness & Speed - Mentions: 130 of 999 reviews (13%) - Positive: 80.8% (105 of 130) - Top phrases: "his follow up was always timely/appropriate", "he was flexible and accommodating with any changes or new requests I had along the way", "Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow" ### Scheduling & Booking Ease - Mentions: 78 of 999 reviews (7.8%) - Positive: 78.2% (61 of 78) - Top phrases: "I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning", "Quick and easy check in", "worked with my timeline" ### Punctuality & On-Time Service - Mentions: 58 of 999 reviews (5.8%) - Positive: 70.7% (41 of 58) - Top phrases: "Took an hour", "Timely repairs", "Fast turn around" ### Cleanliness & Tidiness - Mentions: 31 of 999 reviews (3.1%) - Positive: 100% (31 of 31) - Top phrases: "The place was clean", "Waiting room is nice", "My vehicle was spotless" ## Top Employees ### John - Mentioned in 48 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.9% positive ### Jordan - Mentioned in 39 reviews - Average rating when mentioned: 5.00 - Sentiment: 97.4% positive ### Rob - Mentioned in 39 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ryan - Mentioned in 38 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Brent - Mentioned in 31 reviews - Average rating when mentioned: 4.90 - Sentiment: 96.8% positive ### Doug - Mentioned in 31 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Devan - Mentioned in 31 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Chris - Mentioned in 31 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### David - Mentioned in 25 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Troy - Mentioned in 24 reviews - Average rating when mentioned: 4.80 - Sentiment: 95.8% positive ### Dave - Mentioned in 24 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Logan - Mentioned in 23 reviews - Average rating when mentioned: 5.00 - Sentiment: 95.7% positive ### Spence - Mentioned in 21 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Richie - Mentioned in 21 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joe - Mentioned in 21 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dylan - Mentioned in 20 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tad - Mentioned in 20 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Zack - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jason - Mentioned in 19 reviews - Average rating when mentioned: 4.80 - Sentiment: 94.7% positive ### Lenny - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jake - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Roger - Mentioned in 19 reviews - Average rating when mentioned: 4.80 - Sentiment: 94.7% positive ### Tobbie - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 16 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Bryson - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aaron - Mentioned in 14 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Adam - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Shane - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 12 reviews - Average rating when mentioned: 4.80 - Sentiment: 91.7% positive ### Erick - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sam - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ken - Mentioned in 12 reviews - Average rating when mentioned: 4.60 - Sentiment: 91.7% positive ### Ben - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Michael - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sierra - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Emily - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Reuben - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jeff - Mentioned in 10 reviews - Average rating when mentioned: 4.70 - Sentiment: 90% positive ### Sean - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Zach - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tim - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Phil - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 87.5% positive ### Rich - Mentioned in 8 reviews - Average rating when mentioned: 4.80 - Sentiment: 87.5% positive ### Jack - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Christopher - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tyler - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Isaiah - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Derrick - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Keith - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cam - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cody - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Timothy - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Griffin - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Robin - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brooke - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Jonathon - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Roza - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ashley - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kevin - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ralph - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Will - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nichole - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Richard - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mark - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jacqueline - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### George - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tony - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jonathan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dale - Mentioned in 3 reviews - Average rating when mentioned: 4.00 - Sentiment: 66.7% positive ### Zeke - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Taegan - Mentioned in 3 reviews - Average rating when mentioned: 4.00 - Sentiment: 66.7% positive ### Eric - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cameron - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Carl - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gage - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brett - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Vehicle Purchase - Mentioned in 124 reviews - Sentiment: 98.4% positive ### New Car Purchase - Mentioned in 106 reviews - Sentiment: 99.1% positive ### New Vehicle Purchase - Mentioned in 92 reviews - Sentiment: 97.8% positive ### Used Car Purchase - Mentioned in 72 reviews - Sentiment: 94.4% positive ### Car Sales - Mentioned in 63 reviews - Sentiment: 96.8% positive ### Vehicle Sales - Mentioned in 62 reviews - Sentiment: 98.4% positive ### Car Purchase - Mentioned in 59 reviews - Sentiment: 100% positive ### Oil Change - Mentioned in 44 reviews - Sentiment: 68.2% positive ### Auto Financing - Mentioned in 34 reviews - Sentiment: 100% positive ### Vehicle Service - Mentioned in 33 reviews - Sentiment: 84.8% positive ### Vehicle Financing - Mentioned in 31 reviews - Sentiment: 93.5% positive ### Car Leasing - Mentioned in 30 reviews - Sentiment: 96.7% positive ### New Car Sales - Mentioned in 29 reviews - Sentiment: 100% positive ### Test Drive - Mentioned in 27 reviews - Sentiment: 100% positive ### Truck Purchase - Mentioned in 23 reviews - Sentiment: 100% positive ### New Truck Purchase - Mentioned in 23 reviews - Sentiment: 100% positive ### Car Buying - Mentioned in 22 reviews - Sentiment: 100% positive ### Trade In - Mentioned in 22 reviews - Sentiment: 100% positive ### Used Car Sales - Mentioned in 20 reviews - Sentiment: 95% positive ### Financing - Mentioned in 19 reviews - Sentiment: 100% positive ### Vehicle Repair - Mentioned in 18 reviews - Sentiment: 77.8% positive ### Vehicle Leasing - Mentioned in 15 reviews - Sentiment: 100% positive ### Vehicle Delivery - Mentioned in 15 reviews - Sentiment: 93.3% positive ### Service Department - Mentioned in 13 reviews - Sentiment: 92.3% positive ### New Vehicle Sales - Mentioned in 11 reviews - Sentiment: 90.9% positive ### Truck Sales - Mentioned in 10 reviews - Sentiment: 100% positive ### Car Financing - Mentioned in 10 reviews - Sentiment: 100% positive ### Car Service - Mentioned in 8 reviews - Sentiment: 87.5% positive ### Oil Change Service - Mentioned in 8 reviews - Sentiment: 87.5% positive ### Used Truck Purchase - Mentioned in 8 reviews - Sentiment: 100% positive ### Vehicle Inspection - Mentioned in 7 reviews - Sentiment: 42.9% positive ### Car Repair - Mentioned in 7 reviews - Sentiment: 71.4% positive ### Sales Consultation - Mentioned in 7 reviews - Sentiment: 100% positive ### Vehicle Trade In - Mentioned in 7 reviews - Sentiment: 100% positive ### Financing Paperwork - Mentioned in 6 reviews - Sentiment: 100% positive ### Warranty Repair - Mentioned in 6 reviews - Sentiment: 50% positive ### Auto Service - Mentioned in 6 reviews - Sentiment: 100% positive ### Car Wash - Mentioned in 6 reviews - Sentiment: 100% positive ### Shuttle Service - Mentioned in 6 reviews - Sentiment: 100% positive ### Tire Rotation - Mentioned in 6 reviews - Sentiment: 33.3% positive ### Collision Repair - Mentioned in 6 reviews - Sentiment: 100% positive ### Loaner Vehicle - Mentioned in 6 reviews - Sentiment: 50% positive ### Vehicle Appraisal - Mentioned in 6 reviews - Sentiment: 83.3% positive ### Used Car Sale - Mentioned in 6 reviews - Sentiment: 66.7% positive ### Vehicle Selection - Mentioned in 6 reviews - Sentiment: 100% positive ### Dealership Service - Mentioned in 5 reviews - Sentiment: 100% positive ### Tire Installation - Mentioned in 4 reviews - Sentiment: 75% positive ### Tire Replacement - Mentioned in 4 reviews - Sentiment: 100% positive ### Used Vehicle Purchase - Mentioned in 4 reviews - Sentiment: 75% positive ### Vehicle Diagnosis - Mentioned in 4 reviews - Sentiment: 75% positive ### Car Sale - Mentioned in 4 reviews - Sentiment: 100% positive ### Vehicle Sourcing - Mentioned in 4 reviews - Sentiment: 100% positive ### Vehicle Lease - Mentioned in 4 reviews - Sentiment: 100% positive ### Dealer Trade - Mentioned in 4 reviews - Sentiment: 100% positive ### Pre Owned Vehicle Purchase - Mentioned in 4 reviews - Sentiment: 100% positive ### Vehicle Detailing - Mentioned in 4 reviews - Sentiment: 100% positive ### Vehicle Orientation - Mentioned in 3 reviews - Sentiment: 100% positive ### Service Appointment - Mentioned in 3 reviews - Sentiment: 100% positive ### Diagnostic Service - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Sales - Mentioned in 3 reviews - Sentiment: 100% positive ### Used Vehicle Sales - Mentioned in 3 reviews - Sentiment: 100% positive ### Vehicle Feature Orientation - Mentioned in 3 reviews - Sentiment: 100% positive ### Auto Repair - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Truck Service - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Suv Purchase - Mentioned in 3 reviews - Sentiment: 100% positive ### Engine Replacement - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Quick Lube - Mentioned in 3 reviews - Sentiment: 100% positive ### Warranty Service - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Extended Warranty - Mentioned in 3 reviews - Sentiment: 100% positive ### Wheel Alignment - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Tire Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Home Delivery - Mentioned in 3 reviews - Sentiment: 100% positive ### New Car Sale - Mentioned in 3 reviews - Sentiment: 100% positive ### Lease Buyout - Mentioned in 3 reviews - Sentiment: 100% positive ### New Vehicle Order - Mentioned in 3 reviews - Sentiment: 100% positive ### Ac Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Extended Warranty Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Window Cleaning - Mentioned in 2 reviews - Sentiment: 100% positive ### Cadillac Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Equinox Ev Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Wiper Replacement - Mentioned in 2 reviews - Sentiment: 50% positive ### Battery Service - Mentioned in 2 reviews - Sentiment: 50% positive ### Bluetooth Setup - Mentioned in 2 reviews - Sentiment: 100% positive ### Transmission Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Car Dealership - Mentioned in 2 reviews - Sentiment: 100% positive ### Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Car Dealership Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Loaner Car - Mentioned in 2 reviews - Sentiment: 100% positive ### Courtesy Shuttle - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Diagnostics - Mentioned in 2 reviews - Sentiment: 50% positive ### Used Truck Sale - Mentioned in 2 reviews - Sentiment: 50% positive ### Ev Vehicle Sale - Mentioned in 2 reviews - Sentiment: 100% positive ### Service Writing - Mentioned in 2 reviews - Sentiment: 100% positive ### Maintenance - Mentioned in 2 reviews - Sentiment: 100% positive ### Brake Inspection - Mentioned in 2 reviews - Sentiment: 0% positive ### Parts Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Recall Repair - Mentioned in 2 reviews - Sentiment: 50% positive ### Trade In Appraisal - Mentioned in 2 reviews - Sentiment: 100% positive ### Out Of State Vehicle Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Brake Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Same Day Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Silverado Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Shop Repair - Mentioned in 2 reviews - Sentiment: 50% positive ### Auto Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Ordering - Mentioned in 2 reviews - Sentiment: 100% positive ### Price Negotiation - Mentioned in 2 reviews - Sentiment: 50% positive ### Vehicle Shipping - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Search - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Vacuuming - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Test Drive - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Walkthrough - Mentioned in 2 reviews - Sentiment: 100% positive ### Air Conditioning Diagnosis - Mentioned in 2 reviews - Sentiment: 0% positive ### Paperwork Processing - Mentioned in 2 reviews - Sentiment: 100% positive ### Warranty - Mentioned in 2 reviews - Sentiment: 50% positive ### New Truck Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Work - Mentioned in 2 reviews - Sentiment: 100% positive ### Used Suv Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Rebates - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Order - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Sales Experience - Sales Experience mentioned in 593 of 999 reviews (59.4%) - 100% of Sales Experience reviews are 4 or 5 stars - Average rating in Sales Experience reviews: 5★ ### Vehicle Purchase - Vehicle Purchase mentioned in 429 of 999 reviews (42.9%) - 99.8% of Vehicle Purchase reviews are 4 or 5 stars - Average rating in Vehicle Purchase reviews: 5★ ### Customer Service - Customer Service mentioned in 361 of 999 reviews (36.1%) - 97.5% of Customer Service reviews are 4 or 5 stars - Average rating in Customer Service reviews: 4.9★ ### Sales Staff - Sales Staff mentioned in 133 of 999 reviews (13.3%) - 99.2% of Sales Staff reviews are 4 or 5 stars - Average rating in Sales Staff reviews: 5★ ### Customer Loyalty - Customer Loyalty mentioned in 112 of 999 reviews (11.2%) - 97.3% of Customer Loyalty reviews are 4 or 5 stars - Average rating in Customer Loyalty reviews: 4.9★ ### Service Department Experience - Service Department Experience mentioned in 84 of 999 reviews (8.4%) - 91.7% of Service Department Experience reviews are 4 or 5 stars - Average rating in Service Department Experience reviews: 4.7★ ### Used Vehicle Purchase - Used Vehicle Purchase mentioned in 79 of 999 reviews (7.9%) - 97.5% of Used Vehicle Purchase reviews are 4 or 5 stars - Average rating in Used Vehicle Purchase reviews: 4.9★ ### Financing - Financing mentioned in 70 of 999 reviews (7%) - 98.6% of Financing reviews are 4 or 5 stars - Average rating in Financing reviews: 4.9★ ### Vehicle Repair & Maintenance - Vehicle Repair & Maintenance mentioned in 39 of 999 reviews (3.9%) - 76.9% of Vehicle Repair & Maintenance reviews are 4 or 5 stars - Average rating in Vehicle Repair & Maintenance reviews: 4.1★ ### Pricing & Negotiation - Pricing & Negotiation mentioned in 35 of 999 reviews (3.5%) - 88.6% of Pricing & Negotiation reviews are 4 or 5 stars - Average rating in Pricing & Negotiation reviews: 4.6★ ### Oil Change & Routine Maintenance - Oil Change & Routine Maintenance mentioned in 32 of 999 reviews (3.2%) - 81.3% of Oil Change & Routine Maintenance reviews are 4 or 5 stars - Average rating in Oil Change & Routine Maintenance reviews: 4.2★ ### Vehicle Leasing - Vehicle Leasing mentioned in 32 of 999 reviews (3.2%) - 100% of Vehicle Leasing reviews are 4 or 5 stars - Average rating in Vehicle Leasing reviews: 5★ ### Trade-In - Trade-In mentioned in 27 of 999 reviews (2.7%) - 100% of Trade-In reviews are 4 or 5 stars - Average rating in Trade-In reviews: 5★ ### Vehicle Delivery - Vehicle Delivery mentioned in 25 of 999 reviews (2.5%) - 100% of Vehicle Delivery reviews are 4 or 5 stars - Average rating in Vehicle Delivery reviews: 5★ ### First-Time Buyer Experience - First-Time Buyer Experience mentioned in 24 of 999 reviews (2.4%) - 95.8% of First-Time Buyer Experience reviews are 4 or 5 stars - Average rating in First-Time Buyer Experience reviews: 4.8★ ### Problem Resolution - Problem Resolution mentioned in 22 of 999 reviews (2.2%) - 81.8% of Problem Resolution reviews are 4 or 5 stars - Average rating in Problem Resolution reviews: 4.3★ ### Customer Communication - Customer Communication mentioned in 21 of 999 reviews (2.1%) - 61.9% of Customer Communication reviews are 4 or 5 stars - Average rating in Customer Communication reviews: 3.8★ ### Service Timeliness - Service Timeliness mentioned in 18 of 999 reviews (1.8%) - 88.9% of Service Timeliness reviews are 4 or 5 stars - Average rating in Service Timeliness reviews: 4.5★ ### Vehicle Selection - Vehicle Selection mentioned in 16 of 999 reviews (1.6%) - 100% of Vehicle Selection reviews are 4 or 5 stars - Average rating in Vehicle Selection reviews: 5★ ## FAQ **Q: Is Shaheen Chevrolet professional?** A: Based on 892 reviews mentioning professionalism & conduct, 95.6% report positive experiences. Customers frequently mention "Very professional". **Q: Is Shaheen Chevrolet courteous and friendly?** A: Based on 593 reviews mentioning courtesy & friendliness, 97.5% report positive experiences. Customers frequently mention "was a nice guy overall". **Q: Is Shaheen Chevrolet good at communicating with customers?** A: Based on 540 reviews mentioning communication & updates, 92% report positive experiences. Customers frequently mention "explained everything". **Q: Is Shaheen Chevrolet knowledgeable and skilled?** A: Based on 194 reviews mentioning technical knowledge & expertise, 90.2% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Shaheen Chevrolet effective at solving problems?** A: Based on 190 reviews mentioning problem resolution & effectiveness, 75.8% report positive experiences. Customers frequently mention "Thank you for going the extra mile to help correct the issue". **Q: Is Shaheen Chevrolet affordable and fairly priced?** A: Based on 166 reviews mentioning pricing & value, 86.7% report positive experiences. Customers frequently mention "Got me a great deal". **Q: Is Shaheen Chevrolet responsive and quick?** A: Based on 130 reviews mentioning responsiveness & speed, 80.8% report positive experiences. Customers frequently mention "his follow up was always timely/appropriate". **Q: Is Shaheen Chevrolet easy to schedule with?** A: Based on 78 reviews mentioning scheduling & booking ease, 78.2% report positive experiences. Customers frequently mention "I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning". **Q: Is Shaheen Chevrolet on time for appointments?** A: Based on 58 reviews mentioning punctuality & on-time service, 70.7% report positive experiences. Customers frequently mention "Took an hour". **Q: Is Shaheen Chevrolet clean and tidy?** A: Based on 31 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "The place was clean". **Q: Does Shaheen Chevrolet handle sales experience?** A: Sales Experience appears in 593 of 999 reviews, 99.7% of them positive. **Q: Does Shaheen Chevrolet handle vehicle purchase?** A: Vehicle Purchase appears in 429 of 999 reviews, 99.8% of them positive. **Q: Does Shaheen Chevrolet handle customer service?** A: Customer Service appears in 361 of 999 reviews, 97.5% of them positive. **Q: Does Shaheen Chevrolet handle sales staff?** A: Sales Staff appears in 133 of 999 reviews, 99.2% of them positive. **Q: Does Shaheen Chevrolet handle customer loyalty?** A: Customer Loyalty appears in 112 of 999 reviews, 96.4% of them positive.