kurt parilla
Christopher Paulic was the person who helped me and my dad purchase a 2017 Equinox. We couldn’t have asked for someone more helpful. He was everything from his professionalism and efficiency, to his knowledge and he overall made the experience of buying a car easy and enjoyable. He even went out of his way to help deliver the car to our house. If I could rate Shaheen as a whole and Christopher’s service as a 10/5 I would.
Response from owner
December 9, 2024
Other reviews
Robin Bartley
I had an awesome experience returning my leased vehicle. Emily Shaffer was fantastic. I had no idea of what I wanted to do when I went in and she went over all of the possible options with me and I ultimately decided to buy my same vehicle. She was a real joy to do business with.
Larry Curits Jr
No one even acknowledged me after pulling into the service bay. There was a group of about 3 guys standing around talking to each other. After close to 5 minutes of being there, one of them came over to me and said my service adviser would be over shortly. When he did arrive to check my car in, he was clearly preoccupied with taking care of other things as he took my info. He was nice and cordial but seemed to have a lot of things on his plate. I brought my car in the evening before my 0745 the next day. At 4:45 pm the next day I had not heard anything on the progress of my vehicle and the text app said it was still in inspection stage. I called to see what was going on and was told that the technician got caught up on something else. I understand that things happen and was not angry at that. However, if my car was going to be held overnight, I'd have appreciated someone calling/informing me prior to it being so late so that I could have made alternative transportation plans. The next day I was contacted and told that my vehicle had been inspected and that I needed to make arrangements to have my car towed.I panicked a bit and asked why? It was a mistake and the service adviser realized and apologized. I bought my Cadillac from the Chevy used cars and have had it serviced at the Cadillac service center. I never had any problem with their service but realize maybe its because its Cadillac. So overall, my experience with the Chevy service was nothing to rave about. Though this was not the worst experience ever, there was enough there that I will try one of the other local Chevy service centers next time for repairs.
Cari Rutkoskie
Gary Kelly and the team at Shaheen were outstanding. We had been looking for a vehicle for three weeks, and finally found the one we were looking for at Shaheen, which is about 75 miles away from our home. Gary bent over backwards to accommodate our busy schedule. He communicated with us promptly and clearly throughout the process. When we finally made it to the dealership, he had pulled the car into a showroom so we could look at it out of the dark, cold and rain. The facility is top notch, and everyone we interacted with was so helpful and efficient. It look less than two hours to inspect the vehicle, take it for a test drive, complete all the paperwork, and drive away. Gary even removed all the stickers, made us a nice temporary plate, and filled the vehicle with gas before we left. If you're in the Lansing area or willing to drive there, I highly recommend Shaheen for your next vehicle.
Shane Fulmerhouser
I wanted to sell my car and not replace it. They gave me a great first offer and the process was smooth and fast. Thanks Ben Behnke