Kristina Randall
We called and Emily did something no one else would commit to do....come in and leave with the vehicle the same day. It was a Saturday and already 12 pm when they said, yes we can!! We were driving in from over an hour away and wanted to make the trip with it. They even stayed 45 minutes after closing time to make it happen! Thank you!!!
Response from owner
October 14, 2024
Other reviews
Jerry Langhart
On 12/01/24 I found a used vehicle on the website that I wanted to test drive / purchase. On 12/2/24 I reach out at 9am to schedule a test drive. Brooke called and sent me a txt confirming the vehicle was available and I was scheduled for my test drive at 5pm on 12/2/24 and that I would be working with Troy. I was then txted and called at 4:05pm by Brooke letting me know that somebody agreed to purchase the vehicle and I would not be able to test drive it. I had made arrangements for somebody to watch the kid and left work early as the dealer was 45 minutes away. Not only was I already on my way to the dealer when they called but I was also never told anybody else was interested in the vehicle or that it was first come first serve policy. Brooke was sure to let me know that they had great availability of other options which is not true they only had one other vehicle on the lot that was the same make and similar model. At this point I was very frustrated and asked to speak to the manager who assured me he would do everything he could to make it right and understood that I was very frustrated. He then told me that he would personally look into what happened as I was told the purchaser was a walk in, however it also sounded like a potential deal had been in the works for days. He was going to see what other vehicles might be coming to the dealer that I would be interested in and give me a call back. That was two weeks ago and of course I have not heard from anybody at the dealer. Adding to this review per Shaheen’s response a year and a half later: Nothing says genuine like a 1.5 year later “apology”. There was no oversight just a greedy company that wanted to make a sale and promised the same vehicle to more than one customer.
Zach Ansmits
Zeke was a phenomenal salesperson. Very personable and allowed us to voice our wants and needs without pushing too much. He was very enjoyable throughout our whole visit and very knowledgeable. Thank you for allowing to purchase our new amazing truck.
Sarah Johnson
This is by far the best service experience I've had at a Chevy dealership, and I've been to quite a few in the last 14 months! Jonathan was extremely helpful, and had exceptional customer service skills. Everyone I encountered in the dealership was courteous, and the experience overall was stellar! Thank you, Shaheen, I'll be back- and if not for service, possibly my next car!
Jodi Rouse
Called 1 week ahead to get my air conditioner looked at. Dropped car off at 730am. Called for update and received text back at 330 stating haven't looked at car will be tomorrow. So I scheduled appointment and my car sat there all day and didn't get looked at until sometime the next morning. What is the point of scheduling an appointment if the car isn't even going to be looked at until the next day. Had to work next day and no car to get me there. They didn't have any loaners. I will not be taking my car back to shaheens. Did not feel I received award winning service.