Emily Williams
The purchase of this vehicle for my daughter was by far the smoothest I have ever experienced. Roger made the process so easy and was even willing to work with me mostly over text due to being out of town while needing to get a vehicle in a pretty short timeframe. Ryan was also fantastic with the financial part of the process and clearly explained all of the options and made sure that the end product was best for our situation. I highly recommend purchasing a pre-owned car with Shaheen Chevrolet.
Response from owner
June 6, 2024
Other reviews
Suzi Beard
Not a fan of car places, so amazed at the overall good experience. All friendly, helpful, and walked me through process exceptionally well. They worked with me & considered my wishes. I was comfortable through process & left with a beautiful reliable vehicle. Thankful to all.
Susan Christian
What a great experience at Shaheen Chevrolet! Special thanks to Jake, Tad and Ryan who took such good care of us from start to finish. We are so happy with our new vehicle!!
Roger Martin
We live in the Lansing area and have three daughters, the youngest age 19 and a sophomore at MSU. Over the years, I've handled the first and second used-car buying exercise with each daughter. I'm also a long-time business owner, so I'm obviously very busy. For each daughter, we used the same process and approach: determine what they would like in a used vehicle, pair that with what we wanted them to have for practical purposes (four- or all-wheel drive for our winters, good safety/crash-test ratings, non-smoker) and set a budget we could afford when it came time to start looking. For the first two daughters, we never had much luck at Shaheen. This time, however, in June we found 2016 Equinox right in our price range. It was super clean, had just 17,000 miles, and checked all our other boxes. The salesman, Keith Walters, was terrific. About a month after buying the car, the A/C stopped working, followed a day or so later by the windshield wiper fluid system conking out. Unfortunately, the bumper-to-bumper warranty had expired about a month before our purchase. We took the car to Shaheen service, where I obviously expressed my strong disappointment with both issues cropping up so soon after purchase and warranty expiration. While the vehicle was being serviced, they put our daughter into a rental so she could get to work. And when the repairs were done, they stepped up and covered everything. We did not have to pay a penny. I've been a loyal Chevy and GM customer for decades. When it comes time for our next new car, I'll definitely give Shaheen a shot as they've earned it. Thanks Keith for being our advocate, and thanks Shaheen for standing behind what you sell.
Minda
Joe was so friendly and told me what was going on the whole time.