Jay See
I took my car in to get fixed the fixing part was great runs great now. The problem lies in that 1 it took 2 weeks to get an estimate. And 2 when I picked it up there was a crack in my windshield. I immediately called my service provider dale to let him know. I went to voice mail and I left a message I never heard back from him. On 11/7 I sent an email and never got a response to my email about the same problem. I even tried their online chat as well and was told someone would reach out but never did. I have continued to call and no answer or call back. I gave more than 1 star bc the problem I had and the reason I took it in was fixed.
Response from owner
January 22, 2026
Other reviews
Ritch Roberts
Devan Reed you are the Man!! Awesome Experience.. Buy from Devan..he will take care of you
Taryn Wegenke
Rob Lucas was prompt with his response when I initially reached out, he was very professional throughout the entire process, and he made sure to ask questions and really listen to me so that he could help me find a vehicle that fit my wants and needs.
Bill Price
Entire staff represents their company very well. Friendly and well knowledgeable in their products. Matt Pietrzak is my salesman and he is one of the best I have ever encountered.
Harry Gaskin
John Rausch helped my girlfriend. Was very professional and friendly and fast. The finance manager Dave was great too. Had great experience there. I may consider getting a car at Shaheen based on their service.